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Monitoring and Management Made Easier
What do you like best about the product?
An intuitive and user-friendly interface, making it accessible for both seasoned IT professionals and beginners. The dashboard is well-organized and doesn't need additional explanations. However, if needed Ninja also provides comprehensive support and documentation, especially beneficial are the one-on-one sessions with Ninja's engineers.
What do you dislike about the product?
I have experienced some troubles when contacting regular customer support with some problems that we were experiencing. It took quite some time to resolve the issue that was partially on Ninja's side.
What problems is the product solving and how is that benefiting you?
It's the easiest way to remotely connect to our customers, we usually have to do it multiple times a day, every day and Ninja makes it easy for both sides. It also allows us to manage different customers' devices all in one place.
It makes our daily work easier
What do you like best about the product?
It makes our daily work easier. The communication with the technical support is at a high level, they always help us and implement the services we requested. The nature of our work is such that we use Ninja all the time. Without Ninja, we won't be able to do it. The multitude of features are extremely useful to us.
What do you dislike about the product?
I can't add anything. Everything is at a high level.
What problems is the product solving and how is that benefiting you?
PC and network monitoring helps us keep systems up and running and be proactive when needed;
Remote support helps us get on the computers and help;
The ticketing system helps us to track the issues that have arisen;
Remote support helps us get on the computers and help;
The ticketing system helps us to track the issues that have arisen;
Excellent Product which makes life easy
What do you like best about the product?
The fact they are always developing the product. New exciting features.
What do you dislike about the product?
The Helpdesk module needs improving for sure.
What problems is the product solving and how is that benefiting you?
managing and monitoring endpoints. Ninja does a great job at it.
Using NinjaOne has been a game changer for our IT Support team.
What do you like best about the product?
The speed of it effectiveness on Remove devices.
Regardless of the Geo location of the device or the Network strength, NinjaOne has proved to fast intems of runining scripts or policies on devices.
The new patch management feature for Mac OS is really helpful.
NinjaOne is very easy to deploy, once the Agent has been installed, you are good to go.
The Out of Box Scripts and Policies are easy to implement, as easy as just selecting what meets your requirements.
Their Customer Support team is very responsive, the are always ready to assist and help resolve our issues.
Regardless of the Geo location of the device or the Network strength, NinjaOne has proved to fast intems of runining scripts or policies on devices.
The new patch management feature for Mac OS is really helpful.
NinjaOne is very easy to deploy, once the Agent has been installed, you are good to go.
The Out of Box Scripts and Policies are easy to implement, as easy as just selecting what meets your requirements.
Their Customer Support team is very responsive, the are always ready to assist and help resolve our issues.
What do you dislike about the product?
I beleive they need to add more features in the MAc OS device management.
Just as much as they currently have in managing Windows devices.
More out of the box scripts, especially for users who are not well vast in Scripting.
Just as much as they currently have in managing Windows devices.
More out of the box scripts, especially for users who are not well vast in Scripting.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our Patch management issues, ever since Covid started and we had an issue of remotely patching our devices. We have been using NinjaOne since then and it has been very effective.
We have been able to move from a Reactive Support to a Pro-active Support, as NinjaOne's remote monitoring boards and alert helps us identify CPU or Memory usage above treashhold, even before the user reports it.
Scripting with NinjaOne allows us to remotely run Powershell scripts on remote devices and make changes to device registry.
We have been able to move from a Reactive Support to a Pro-active Support, as NinjaOne's remote monitoring boards and alert helps us identify CPU or Memory usage above treashhold, even before the user reports it.
Scripting with NinjaOne allows us to remotely run Powershell scripts on remote devices and make changes to device registry.
Easy set and simple to use
What do you like best about the product?
The ease of set up and intergration and the simplicity of using ninja one. The patch mangement really cuts down having to install all of the windows updates. With the remote tools it makes fixing issues a lot more seemless as you can see what the user is seeing. The customer support is always ready and waiting to help and also ensure that you get the best out of ninjaone. I am in ninja one every single day.
What do you dislike about the product?
I dont think I have found any downsides just yet.
What problems is the product solving and how is that benefiting you?
Ninja one is solving the issues with windows updates as we didn't have a solution in place.
It is indeed NinjaONE
What do you like best about the product?
I recently started to manage the devices, systems and servers through NinjaOne after changing my workplace.
Previously I managed through Intunes, SolarWinds and various patchwork IT-Managers that were, frankly, scary. Unsafe sometimes.
With NinjaOne I have everything I need as they say "in one place". I can oversee, manage, apply all through one site without having the need to navigate through 12 different pages. The possibilities they implement after listening to their customers through feedback and reviews is another sincerly awesome point towards NinjaOne. The recent addition of a more structured automation library and the possibility to just code-cook inside NinjaOne something for your specific needs is, yet again, another point for NinjaOne.
Additionally planned are device management, like company phones or tablets. So far, what was available to see in action showed me that its a serious rival to intunes without having to worry about compatibilitly and most important: NinjaOne does not cleanse the phone of very important packages.. like intunes does. So far I only got one negative aspect, that I will list in the next section!
Installment of the NinjaOne Agent is flawless and very easily done, makes it simple for even junior administrators to setup an functioning monitoring.
The customer support regarding help, webinars and working together to onboard a new colleague was an amazing experience, very friendly and thorough onboarding into NinjaOne as well as being open to many questions and even more information if questions came up that not entirely had been about NinjaOne.
I have a daily routine of NinjaOne and after doing the initial setup, the system actually supports you a lot regarding availability and eases administration regarding patch management, system health, backups, logs, tools to apply if you need it to have a specific role to fulfill. Applying those rules, integrations, scripts and using the toolset allows you to save up much time that you otherwise would have to spend on it, making room for more important or time consuming tasks, so your work days are more aligned towards the work-life-sleep balance, in my opinion.
Previously I managed through Intunes, SolarWinds and various patchwork IT-Managers that were, frankly, scary. Unsafe sometimes.
With NinjaOne I have everything I need as they say "in one place". I can oversee, manage, apply all through one site without having the need to navigate through 12 different pages. The possibilities they implement after listening to their customers through feedback and reviews is another sincerly awesome point towards NinjaOne. The recent addition of a more structured automation library and the possibility to just code-cook inside NinjaOne something for your specific needs is, yet again, another point for NinjaOne.
Additionally planned are device management, like company phones or tablets. So far, what was available to see in action showed me that its a serious rival to intunes without having to worry about compatibilitly and most important: NinjaOne does not cleanse the phone of very important packages.. like intunes does. So far I only got one negative aspect, that I will list in the next section!
Installment of the NinjaOne Agent is flawless and very easily done, makes it simple for even junior administrators to setup an functioning monitoring.
The customer support regarding help, webinars and working together to onboard a new colleague was an amazing experience, very friendly and thorough onboarding into NinjaOne as well as being open to many questions and even more information if questions came up that not entirely had been about NinjaOne.
I have a daily routine of NinjaOne and after doing the initial setup, the system actually supports you a lot regarding availability and eases administration regarding patch management, system health, backups, logs, tools to apply if you need it to have a specific role to fulfill. Applying those rules, integrations, scripts and using the toolset allows you to save up much time that you otherwise would have to spend on it, making room for more important or time consuming tasks, so your work days are more aligned towards the work-life-sleep balance, in my opinion.
What do you dislike about the product?
Only one previously announced thing.
The lack of an actual log regarding system performance, you have a set timeframe you can observe but so far what happened 3 days ago, is not being logged.
Making it difficult to monitor strange behaviour of hardware in systems, but im sure this will or can be sorted out differently through NinjaOne.
The lack of an actual log regarding system performance, you have a set timeframe you can observe but so far what happened 3 days ago, is not being logged.
Making it difficult to monitor strange behaviour of hardware in systems, but im sure this will or can be sorted out differently through NinjaOne.
What problems is the product solving and how is that benefiting you?
Managing Windwos and Linux Servers from internal and customer environments, patch management for both OS and keeping a firm overwatch on devices being used and what their stability and workload is over the work hours.
The Virtual Technician Everyone Wants to Have
What do you like best about the product?
The continuous evolution of the product and the willingness to customize and help partners grow
What do you dislike about the product?
Slow release of the MDM product on android and apple
What problems is the product solving and how is that benefiting you?
the management of the installed park at all times
Linux management
What do you like best about the product?
Very straight forward management system for linux server. More intent to manage server from management system, not from server side. You can see server monitoring and needed terminal access can be taken straight from management system. Also ready made scripts can be launch easily to server or servers. Very easy to use and fast to implement.
What do you dislike about the product?
Reporting and inventory can be develop further.
What problems is the product solving and how is that benefiting you?
Patching linux servers in correct time windows and with different patches.
Surprisingly simple
What do you like best about the product?
We switched to NinjaOne after several years of another RMM, and I must say that we were really pleased especially with the simplicity of the panel. All functions are easily accessible and configurable.
The learning curve is vermanete simple, even though the system is very powerful.
Management of remote devices (clients) is very simple
In less than a month we are patrons of the system.
We use it every day, it is one of the main systems of the service
Perfect support, fast and accurate
The learning curve is vermanete simple, even though the system is very powerful.
Management of remote devices (clients) is very simple
In less than a month we are patrons of the system.
We use it every day, it is one of the main systems of the service
Perfect support, fast and accurate
What do you dislike about the product?
So far we have had no major critical issues. We are testing the beta version for mobile devices and at the moment it still has some small problems, but it is beta.
What problems is the product solving and how is that benefiting you?
With NinjaOne we are solving the problem of off-site PC management, with the old system we had it was not possible in an easy way. Now we are able to reach out and give assistance to everyone.
Also, the antivirus is fast and does not weigh down the pcs.
Also, the antivirus is fast and does not weigh down the pcs.
Ninja RMM
What do you like best about the product?
ease of remote access to end user devices
What do you dislike about the product?
no easy way to put whole site into maintenence mode
What problems is the product solving and how is that benefiting you?
Having 1 place to manage it all without haveing to manage AV, Patches and RMM in different apps.
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