What do you like best about the product?

Ease of use and quality customer support.

What do you dislike about the product?

Lack of IdP for authentication in Okta SSO.

What problems is the product solving and how is that benefiting you?

Support for both MAC and Windows products allowing a consolidation of our technology stack into a single solution. Simple

What do you like best about the product?

Easy and straightforward deployment of PowerShell (or bash, etc) scripting makes automation of many helpdesk tasks a breeze. The "custom field" functionality works really well with the grouping feature to create groups based on system configuration and to keep inventory of things that Windows/AD don't necessarily keep track of, such as portable software.

What do you dislike about the product?

There are just a couple small features that would be nice to have, such as being able to create a group from a list of hostnames in e.g. a CSV file -- if there isn't a way to select the computers you want using the inbuilt filters, this would be nice to have for manual group creation rather than selecting them individually.

What problems is the product solving and how is that benefiting you?

NinjaOne is making it easier to show the value of automation to higher-ups by taking tasks which otherwise required a phone call, remote support session, etc. and instead having them take just minutes to deploy a script. Leveraging scripting makes for a more uniform environment and eliminates many opportunities for human error that existed before.

What do you like best about the product?

The ticketing and system monitoring is so easy to use and read in comparison to other products like it that I have used previously. Automation and scripts work fast and the policy system is super easy to understand. I definitely get my use out of it everyday and I also appreciate how approachable the support staff are for asking for help with certain features. Ninjaone also makes it really easy to see what has been updated with frequent, and easy to find patches. I wouldn't change it for another system.

What do you dislike about the product?

There isn't really anything I actively dislike about NinjaOne. The only thing that could be a bit improved is that some of the menus seem to be buried deep within other menus.

What problems is the product solving and how is that benefiting you?

Ninjaone is is improving visibility and shows me exactly what is happpening within my organisation in an easy to use and readable format.

What do you like best about the product?

The user friendly interface of the control panel and the smart features that provide us with a one stop RMM. Really looking forward to installing on more and more clients. Makes us wonder how you guys got all the smartest developers?

What do you dislike about the product?

We really have not found anything to dislike yet.

What problems is the product solving and how is that benefiting you?

NinjaOne has provided us with a way to centralize our administration and we look forward to utilizing more of the NinjaOne features.

What do you like best about the product?

Does more than I knew it could. Awesome you can run cmd prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard! The new Ninja remote connect is quick and amazing as well. Also, the new connect in background feature is another game changer. I use Ninja everyday to monitor and troubleshoot PCs.

What do you dislike about the product?

Some settings are difficult to find if you do not use them regularly.

What problems is the product solving and how is that benefiting you?

I can bypass our WUSUS and push security/all Windows updates to a selected group/number of PCs.

What do you like best about the product?

I recently switched from a competitor to NinjaRMM and the difference has been night and day! Ninja's platform just works out of the box. Super easy to implement, and with a couple of exceptions and tweaks, their support was quick to provide solutions instead of finger pointing as the last vendor did ad-nauseum. I use Ninja every single day, whether its to just peek at pending updates or add new endpoints from a Discovery job. The number of features that easily accessible are plentiful and not hidden in most cases. Our onboarding was quick and easy and I was able to setup all of the features (and some extras) within a week.

What do you dislike about the product?

There is nothing I could speak about Ninja that I dislike.

What problems is the product solving and how is that benefiting you?

Ninja has solved an ongoing tech-debt with my company of Asset management, Helpdesk Ticketing, and Patching. It is handling all those items extremely well.

What do you like best about the product?

Once NinjaOne is setup, there is no worry as to whether it is doing the job. Installing the software was a little tedious but it gave us exactly what we needed after using customer supports advice on setup. Also, their customer support is by far one of the best aspects of their software too. When I have questions or an issue and need help, the return contact is very fast, friendly and helpful. We have around 50 devices being backed up. This includes some that were setup differently than the rest due to only being online devices and not networked. So far we have restored about three laptops and the software did a great job. Two of the laptops were image restores and one was the full profile of a user to another laptop.

What do you dislike about the product?

Using the cloud for image restores can be slow. We knew this in advance, but the setup defines our needs within our organization to accomadate our online only team devices.

What problems is the product solving and how is that benefiting you?

Both profile backups and images.

What do you like best about the product?

- Easy, clean web-based interface
- Agent install is quick and agents start checking in almost immediately (with seconds)
- Active development and road map features; Ninja team is constantly making improvements and releasing quality and feature updates (MDM now in beta)
- Multiple remote access methods: Splashtop, Teamviewer, Ninja Remote (all built-in/included in license)
- Access to remote: CMD/Terminal (as user or as system), Windows Registry, Active Directory, File Browser, Service Manager
- Mobile app (limited features but still very useful and can be used to remote into machines)-- included at no additional cost
- Quick support replies (advanced support is not as responsive but still better than other RMMs I've used)
- No nickel and dime pricing-- pay for the agent, get all the features
- No long-term commitments, cancel w/60 day notice
- End user support-- end user can access their work computers (no extra cost) and Ninja requires them to configure MFA
- Simple patch management
- Powershell/Bash scripting that runs quickly (within 1 minute) unlike other RMMs that queue up for several minutes before running (no more learning proprietary ConnectWise Labtech/Automate scripting language, hooray!)
- Good integration with our EDR, SentinelOne. We originally scripted its install, but recently Ninja launched a built-in integration and it auto-installs with the Ninja agent
- Recently released feature: Installation Automation. Upload your installation file and Ninja will host it and you can just tell an agent to install the app (no need to write a custom script)
- Dojo Community has lots of helpful posts/scripts/etc but of course since Ninja uses Powershell you can easily write your own or have ChatGPT help you out
- Integrations with apps like Autotask included and work well
- Ticketing system works well, you basically just need to enable it
- Access to beta features-- just email your rep and they'll give you access to all the cool new stuff
- Ninja proactively offered free backups with their new product Ninja Backup through hurricane season here in Texas. We don't use it much but felt that it was a really nice gesture. Backup is fairly basic at this time but works well and is simple to deploy.

Honestly, I could probably talk all day about how much we love Ninja. After 10+ years on ConnectWise Labtech/Automate, Ninja is a huge breath of fresh air. 10/10 recommend.

What do you dislike about the product?

- We feel it is well worth it, but Ninja is more expensive per agent
- About 3-4 times this year, Ninja had issues with SMS MFA messages. I believe this was really an issue with T-Mobile, but the outages affected end user remote access since many of the users opted for SMS MFA. In any case, I'd love to see Ninja have redundant carriers to prevent this sort of outage in future
- We prefer a single policy per device, but some may prefer multiple policies as some other RMMs do. Ninja only lets you use one policy.

What problems is the product solving and how is that benefiting you?

Built-in Powershell scripting was one of the biggest game-changers for us. Ninja isn't the only one to offer it, but we came from ConnectWise Automate which uses its own scripting language that no one bothered to learn. Automate agents took several minutes to check-in; Ninja agents check-in within seconds. Built-in CMD access (as user or system) is huge helped. Remote access to file browsing, Windows registry, and service manager are all very helpful tools as well.

Worth noting: NinjaOne is serious about product development. No more long/abandoned road maps. They are constantly rolling out new improvements and features, which we highly appreciate. Kudos to Ninja.

What do you like best about the product?

I use Ninja for Device management and ticket tracking. Has a great set of automation options when it comes to ticketing as well as automating task through various scripts. There is so much great about this application that I couldn't begin to type it all here.

What do you dislike about the product?

So far the only complaint I have with Ninja is that it lacks granular reporting and filtering features. For example, viewing devices and wanting to see all but one location you have to select all but the one you want to see. And the reporting feature I feel lacks a bit. The ability to see all tickets with specific tags and time tracked and give a total % of what tickets have those tags and the cumulative time tracked on those tickets.

What problems is the product solving and how is that benefiting you?

Helps remotely monitor and manage all computer assets. Especially helpful for devices that aren't located at our nearby sites.

What do you like best about the product?

Easy to work with great support ease of implemenation

What do you dislike about the product?

do not have any issues with NinjaRmm it works all the time perfect

What problems is the product solving and how is that benefiting you?

Our clients enjoy no issues with thier system