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Superior to Special K
What do you like best about the product?
Not controlled by outside sources that are only focused on making money. The ability to deploy and use makes it a no brainer for anyone looking to make a move to a solution that won't suck your soul.
What do you dislike about the product?
Their SentinelOne product offering requires a minimum requirement and a term commitment.
What problems is the product solving and how is that benefiting you?
Many solutions are now combined into one. A lot of integration provides the ability to be proactive about support versus reactive.
NinjaOne is one of the best RMM tools I've ever used!
What do you like best about the product?
The interface is simple to navigate, the scripting and patching process works well and having backup and Teamviewer built in allows us to accomplish our needs without requiring multiple tools.
What do you dislike about the product?
The reporting options could be more robust but that has improved since we first starting using the product.
What problems is the product solving and how is that benefiting you?
Our team is fully remote so the ability to patch, monitor and remotely manage all of our assets is huge.
NinjaOne is a useful tool
What do you like best about the product?
Easy to navigate in general and find the registered devices that need to be worked on. Scripts are easy to set in general and can be applied to various devices as needed. Devices on the domain can be easily integrated and registered with the Ninja client. The NinjaRemote application for remotely connecting works much better than the Splashtop option and allows for us to easily connect and have a responsive session when connected to our more remote locations. We use NinjaOne frequently everyday and has saved us quite a bit of time to get connected and also observe what the situation is on the device needing support.
What do you dislike about the product?
Lack of some options for integrating other apps for notifications and management with those. Ticketing system does not have some functions in it for certain tasks. Would be nice to have status of types of files monitored like the .OST filesizes and other monitored statuses from registered devices. Lack of viewing/expanding the remote connection to show across 2 monitors like other remote apps or RDP can.
What problems is the product solving and how is that benefiting you?
Solving our problem with having some programs that need to be remotely and silently installed for users and gives us a way to track that progress too.
Great solution for device monitoring, maintenance, management and remote access.
What do you like best about the product?
NinijaOne is easy to deploy and uses on a day to day basic. We have used NinjaOne for update management and it has reduced our client maintenance workload drastically. Their customer support is responsive and very helpful.
What do you dislike about the product?
NinjaOnes dashboard's need a little work, when it comes to navigation.
What problems is the product solving and how is that benefiting you?
Endpoint management was are largest issue and NinjaOne does that very well.
I was recently onboarded and the whole process was simple, informative and well thought of.
What do you like best about the product?
The easy of use, that the beautiful dashboard with high level overview to skim your servers.
What do you dislike about the product?
To early to list anything. I have nothing negative so far.
What problems is the product solving and how is that benefiting you?
Identifying servers that require patching and adding visibility for key business owners to view the status of our servers.
Perfect tool for a single-person IT department managing devices across multiple locations
What do you like best about the product?
Ease of use; ease of implementation; helpful community; great support.
What do you dislike about the product?
3rd party patching has improved significantly, however Adobe products still cause issues.
What problems is the product solving and how is that benefiting you?
As a sole-person IT department, I manage 140+ endpoints across 6 different physical locations. NinjaOne allows me to keep an eye on the patching levels, device health, and potential warning signs for all the devices. Integrated remote access allows most issues to be corrected remotely and with relative ease. 3rd-party patching has improved significantly over the year. Excited for their 7.0 update which brings winget to the toolset.
Great for managing my dozens or servers
What do you like best about the product?
I really appreciate the ease of management and that it just handles all of the patch management stuff, I just approve them and it makes sure every server gets them. It warns me of issues and it can monitor processes that are business-critical.
What do you dislike about the product?
It requires root to work with VMWare management, there was no workaround for that when I tried to implement it. Since we've been with them a while I think we can trust them now so I might need to revisit this.
What problems is the product solving and how is that benefiting you?
The main problem it solves for me is Patch management, I have a diverse set of servers and applications that Ninja keeps tabs on. It is such a HUGE timesaver. I don't know how I did it before I got Ninja to be honest.
An All-In-One RMM Solution - That works!
What do you like best about the product?
Having explored numerous Remote Monitoring and Management (RMM) solutions over the years, I must say that NinjaOne RMM stands out as one of the best in the market. Ninja provides a user friendly interface that actually makes sense. We have used quite a few RMM tools in the past and the interface within Ninja is one of the cleanest and fastest around.
In addition to looks, the core Ninja product is rock solid. There isn't too much it can't do and they continue to add integrations (Connectwise Control, SentinelOne, etc.) to make the platform a true "single pane of glass" for any MSP. We are also using Ninja's backup platform. Even with in being relatively new, it's easy to setup and just works - what else can you ask for?
The support team at Ninja is also stellar. In our years with Ninja we have had to reach out to the support team maybe a handful of times. In each interaction, the team at Ninja responded quickly and in every instance was able to assist within hours.
In addition to looks, the core Ninja product is rock solid. There isn't too much it can't do and they continue to add integrations (Connectwise Control, SentinelOne, etc.) to make the platform a true "single pane of glass" for any MSP. We are also using Ninja's backup platform. Even with in being relatively new, it's easy to setup and just works - what else can you ask for?
The support team at Ninja is also stellar. In our years with Ninja we have had to reach out to the support team maybe a handful of times. In each interaction, the team at Ninja responded quickly and in every instance was able to assist within hours.
What do you dislike about the product?
None come to mind. The team at NinjaOne is super reactive to feedback and is always willing to listen to the community to gauge feedback.
What problems is the product solving and how is that benefiting you?
NinjaOne is the primary tool our team uses to support our clients. We're all in with NinjaOne and use their remote access tools, online backup, patch management and integrated security offerings. We transitioned from an RMM solution that promised features and relibility over and over with hardly any improvement year over year. With NinjaOne, we can "set it and forget it" as their offering literally, just works. The NinjaOne patch management solution is by far the most reliable we have used and their built in remote access tools are a great value-add.
NinjaOne RMM
What do you like best about the product?
The ability to handle all patching and updates thru one pane of glass is a godsend. Also, being able to onboard PC's with our organization within a simple script thru NinjaOne eliminates a lot of time.
What do you dislike about the product?
I was really hoping for the Bitdefender GravityZone integration to take place, but still hasn't as of yet.
What problems is the product solving and how is that benefiting you?
Eliminates tons of time needed to onboard new devices with our organization.
Best RMM on the market!
What do you like best about the product?
NinjaOne is extremely easy to use, navigating the portal is self explanatory and onboarding new engineers is a breeze. Everything in NinjaOne just works, never have agent issues, they always report in. Automations run immediately and you always know wha's happening with the activity log which I believe is Ninja's best feature. Heaps of integrations and an API to allow custom autmations.
What do you dislike about the product?
The dashboard could user interface could utilise screen real estate a little better and perhaps have some more guages or reporting features.
What problems is the product solving and how is that benefiting you?
Visibility of devices across all customers. Automation and scripting.
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