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Great Endpoint Device Manager
What do you like best about the product?
Having a ticketing system built into the portal and linking the user's ticket with their computer is wonderful. Also, the custom script management is a great help. Being able to have the flexibility to write custom PowerShell scripts and deploy has been a great benefit. Ninja also recently released the ability to run automations from the system tray by end users. This provides some convenient self-service options for users.
More development has been made with their MDM solution for mobile phones. Remote access to phones helps with troubleshooting, being able to see what the end user sees.
More development has been made with their MDM solution for mobile phones. Remote access to phones helps with troubleshooting, being able to see what the end user sees.
What do you dislike about the product?
Searching the body and comments of tickets won't allow you to arrange the results by date or ticket number. This is now being reviewed by NinjaOne for a solution.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our RMM service. We utilize their remote support software, ticketing, and script management. This saves us a lot of time by pushing software updates, scripts, and fixes remotely. If these can't resolve an issue then the ease of remoting into a computer for repair is perfect. Having all these features in one pane of glass environment is great. We started using the patch management features since WSUS will no longer be updated. We’re looking into how we can leverage NinjaOne to aid in our migration from Windows 10 to 11 utilizing patch management.
Best RMM in the business
What do you like best about the product?
NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.
What do you dislike about the product?
A little tiny issue here and there, but nothing their technical support weren't able to handle.
What problems is the product solving and how is that benefiting you?
Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.
Great Experience
What do you like best about the product?
Ninjaone has been a great additional to our toolset. The tool is easy to configure and simple to understand for new users. Our on-boarding/implementiation of the product made it very simple to switch. Customer Support has always been very helpful and responsive.
What do you dislike about the product?
Ninja does everything we need it to do and I haven't found there to be any major issues with it.
What problems is the product solving and how is that benefiting you?
We always had issues with patching with previous RMM tools but patching has been working great on Ninja.
NinjaOne has completely changed out business
What do you like best about the product?
The easy to use platform and simple device deployment makes our business 10x more efficient. Our customers love the easy to use ticketing system embedded into our company logo on their task bar, and makes reaching us very easy. On the engineers side, managing tickets and devices has never been easier.
What do you dislike about the product?
Our only request is the ability to have a display in the office with technician reports such as SLA's, score board for techbicians such as who responds to the most tickets, timings etc. To help competitive work from the staff while making it fun, along with increasing customer service experience.
What problems is the product solving and how is that benefiting you?
Ticketing & device management was our biggest issue with our old provider. Now this has been made simple.
We love NinjaOne
What do you like best about the product?
Everything is right at your fingertips. PC information, remote support, help desk, and automation. Love being able to run command prompt ping tests without having to interrupt the end user. We use it all the time. Its easy to roll out and simple for end users to use. And if we ever have a question, their support is there with help. Utilizing automation really helps save time on new PC setups, saving us a lot of valuable time. We install Windows, install NinjaOne and run New PC setup automation and everything gets installed and configured without our techs having to do anything else.
What do you dislike about the product?
It would be nice to reopen a closed ticket if we needed to.
What problems is the product solving and how is that benefiting you?
Allows us to help end users without having to be there. Keep track of tickets. And keeps 3rd party applications up to date. We have clinics around the area and it allows us to help end users without having to travel. Automation allowes us to keep programs and computers up to date.
Great platform for RMM and Patch Management!
What do you like best about the product?
I like the flexibility of the product and how simple it is to deploy and administer.
What do you dislike about the product?
I'd like to see improvements in reporting capabilities.
What problems is the product solving and how is that benefiting you?
Primarily the remote support capabilities that allow us to support 6 locations from a centralized team.
Ninja over CW any day!
What do you like best about the product?
Ninja is a gret out of the box product, meaning we didn't have a TON of configuration to do before we could start benefiting from the RMM monitoring and automation. Patch Management is waaay easier with Ninja than our previous experiences and I love that it does 3rd party app updates too.
What do you dislike about the product?
So, you can go into the application inventory and find an app and remove it from there, but that is a very manual one at a time kind of thing. There used to be a script in the script library for doing the same thing, but that seems to have been removed for some reason, and I wish it hadn't been. Now, it seem like to automate removing an app, I have to create a new script for each app I want to remove. I feel like that could be better.
What problems is the product solving and how is that benefiting you?
Patch management used to be a big headache for us. Defintely better with Ninja.
Wonderful
What do you like best about the product?
NinjaOne makes RMM easier than it should be. Deployment was easy and if an issue arises, Ninja Support is ready and willing to assist.
What do you dislike about the product?
Third party software patching was troublesome for few months this year. That has since been corrected, so there's not much to dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our organization stay in compliance when it comes to patching. Additionally, the remote tools that NinjaOne offers means you spend less time interrupting users and more time getting stuff done.
NinjaOne has been a big help.
What do you like best about the product?
We're a new customer but it was quite easy to get started and manage the basics, we are geographically spread out and this will be a big help for us. We have no experience with competitor products and so far that hasn't been a barrier.
What do you dislike about the product?
I'd appreciate more official help with some of the Powershell issues and diagnosing what could be done to get them working easier. Getting my script to run in Ninja and get it past the EDR has been frustrating to resolve when Customer Support doesn't help with scripts.
What problems is the product solving and how is that benefiting you?
Until Ninja we had no way to remotely install software and had various vendors for remote access, patch management, etc. Now it's all handled through Ninja.
NinjaOne does exactly what my organization needs it to do
What do you like best about the product?
We absolutely love how all our RMM tools are in one place. My IT team and I love having command and control without getting lost in a convoluted mess of doodads and whatnots. NinjaOne is easy to use and offers enough custom-tailored features that meet our demands. Integrating was as easy as a push of a button on our end. Our organization's infrastructure has improved 10-fold since implementing it. Our account manager is also easy to contact and always leads us in the right direction. We use NinjaOne every day and we don't know what we'd do without it!
What do you dislike about the product?
The MDM beta for iOS has some broken features, but this is not our primary use.
What problems is the product solving and how is that benefiting you?
Patch management, OS version and parity, and scripting were more difficult without NinjaOne.
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