External reviews
3,539 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great RMM without the nonsense
What do you like best about the product?
The RMM itself is a great product. We can do what we need to do supporting endpoints. The support is good, reps are responsive, and my most favorite thing about NinjaOne, is the confidnece I have they do not stop trying to make the product better. Most other big time RMM's are old, outdated and seem no longer developed.
The ease of use and roll out/implementation was phenominal. We really like the monitors we can create. We use this frequently all day every day to be notified and stay on top of issues. Integrated with Connectwise Control perfectly.
The ease of use and roll out/implementation was phenominal. We really like the monitors we can create. We use this frequently all day every day to be notified and stay on top of issues. Integrated with Connectwise Control perfectly.
What do you dislike about the product?
The biggest trouble we have are manaign MacOS endpoints. MacOS constantly destroys Ninja installs when the OS updates. They are working on MDM style of management which I hope will be good. This has been a struggle we have been trying to work through.
What problems is the product solving and how is that benefiting you?
Allows us to support our clients faster and more efficiently.
Amazing simple, and keeps RMM a RMM Only
What do you like best about the product?
NinjaOne is an amazing product, it truly keeps its focus on being an RMM and a great one at that. They have made so many advances in the last 3-4 years but not lost their focus on keeping the interface light, easy to navigate, and keeping the core functionality. We've been overly impressed by the focus on MFA and security compared to other products on the market and the integrations between their product and other mainstream PSA's and Inventory/Asset Management systems has made our visiblity and reporting leaps and bounds better than our competititors. Our account manager is on top of it, reaches out to us on a frequent basis, and gets us early access to test and implement new changes in their system. Overall we have been amazed with the product and support to date.
What do you dislike about the product?
Honestly, we wish there was a native dark mode. Everything else is super clean and the product updates have continued to bring new updates and features as we need them.
What problems is the product solving and how is that benefiting you?
We use this product to manage all of our customer endpoints. We are leveraging automation from their scripting engine and also direct webhook alterting into our PSA, and our account management team is able to take asset information from Ninja poll it into our PSA and then digest it into vCIO reports.
Ninja
What do you like best about the product?
It is so easy to use and makes managing many computers a breeze
What do you dislike about the product?
I wish the reporting would be more detailed
What problems is the product solving and how is that benefiting you?
Patch management, software deployment, Endpoint management
NinjaOne has dramatically improved how our teams operate.
What do you like best about the product?
The inventory data, automation tools, deployment tools, API, PowerShell module, remote control/commands (TeamViewer and PowerShell), and just the huge amount of visibility and detail it provides on our systems and infrastructure.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
What do you dislike about the product?
More granular access controls would help, and the Network Monitoring component is lacking, although a complete revamp of the NinjaOne NMS is apparentely in the works for 2024.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we had very few options for inventory, software deployment & patching, remote support, or monitoring of endpoints to proactively address issues. NinjaOne has solved that.
Ninja Has been a wonderful vendor.
What do you like best about the product?
Elegantly simple, yet feature rich RMM Solution.
What do you dislike about the product?
Not quite as mnay integrations as CW, but hasn't been a big challenge for us.
What problems is the product solving and how is that benefiting you?
Remote access and Management of client endpoints.
Great Tools For Remote Support
What do you like best about the product?
Provides a great variety of useful tools for remote support.
What do you dislike about the product?
Some of the text is a bit small for my liking.
What problems is the product solving and how is that benefiting you?
Allows us to remotely monitor endpoint health.
NinjaOne Review
What do you like best about the product?
I like how they definitely take feedback seriously and listen to what the customers want. They have tailored a product for use-cases rather than for profit. New features are constantly released and support has been nothing but helpful and supportive.
What do you dislike about the product?
The price is a hard bullet to bite, but definitely worth it!
What problems is the product solving and how is that benefiting you?
NinjaOne helps us proactively help our customers before there's an issue. We're able to see at a glance all of the changes within our systems live.
Simplifying & Powering up our IT team
What do you like best about the product?
I really love working with the NinjaOne team & product.
They help make my life so much easier and have helped remove a lot of our frictions and frustrations we used to have
We are a small IT team, and NinjaOne is helping us to gain insight into all of our devices & powering up our ability to support our teams.
Our acount manager is awesome and the service is always top notch
We use Ninja One everyday
They help make my life so much easier and have helped remove a lot of our frictions and frustrations we used to have
We are a small IT team, and NinjaOne is helping us to gain insight into all of our devices & powering up our ability to support our teams.
Our acount manager is awesome and the service is always top notch
We use Ninja One everyday
What do you dislike about the product?
It would be nice if there was more reporting that could be done on the agents. The base report dosn't allow for filters to be saved but thats our only niggle with the system
What problems is the product solving and how is that benefiting you?
They are helping us scale our support in-house capacity to support teams all over the world, without hiring more people.
The amount of low code automation and reporting features are making NinjaOne my go-to tool on a day-to-day basis to gather any information I need to assist my teams
The amount of low code automation and reporting features are making NinjaOne my go-to tool on a day-to-day basis to gather any information I need to assist my teams
NinjaOne - IT Team scalablity and performance at a great price
What do you like best about the product?
NinjaOne has allowed us to scale a very small IT team to cover an international user base with no increase in headcount. It gives us visibility into and control over our IT infrastructure that we never had before without needing a team just to manage the software/deployment. Their customer support is fantastic and it's a tool that has made my daily life as an IT technician and IT leader much better.
What do you dislike about the product?
I currently have no gripes with the software or the company,So far every issue that I did have has been addressed in updates.
What problems is the product solving and how is that benefiting you?
The main problem that NinjaOne is solving is allowing our very small IT team to easily scale our support surface over multiple timezones. Ninja is very easy to manage and maintain and has some very powerful tools to use. Our team is not a programming powerhouse so Ninja being able to deploy low-code automation at scale is a game-changer
Amazing tools for IT service providers!
What do you like best about the product?
The good ol' buzzword "single pane of glass"! Ninja provides much of the needed information and actions for an IT service provider in one easy to use place. Not to mention the integrations and capabilties with scriping and custom fields.
What do you dislike about the product?
No negative comments to report at this time
What problems is the product solving and how is that benefiting you?
Putting everything in one place, easy to use, that just works.
showing 2,881 - 2,890