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Great tool to deploy out to new corporate users and keep applications secure
What do you like best about the product?
NinjaOne was extremely easy to install. By leveraging NinjaOne to keep our applications up to date, we are able to maintain user security against known risks, especially since most users do not pay much attention to this aspect themselves.
Lately we have been using the NinjaRemote feature lately to help our customers access multiple hosts easily.
Lately we have been using the NinjaRemote feature lately to help our customers access multiple hosts easily.
What do you dislike about the product?
One challenging aspect of NinjaOne is the complexity of its dashboard. With so many features available, it can take some time to become comfortable navigating and using them all. However, their thorough documentation has made it much easier for me to find the answers I need.
What problems is the product solving and how is that benefiting you?
NinjaOne enables us to maintain user security compliance as a remote MSSP managing several small clients. Without this tool, we would not have the visibility or ability to support users in keeping themselves up to date with safe patching practices.
Great Product with Helpful Engineers and Community
What do you like best about the product?
How easy it was to implement the RMM and deploy it to our customers and how supportive their staff has been as we continue to expand our monitoring and automation abilities. Also how transparent the development team is with upcoming changes and features.
What do you dislike about the product?
The network monitoring appliance piece could be easier to use.
What problems is the product solving and how is that benefiting you?
It offered everything we needed in an RMM platform and they are continuing to add more beneficial features to make the product more scalable for growing MSPs.
Completely Changed our IT Department
What do you like best about the product?
NinjaOne took our IT department and completely transformed the way we work. Instead of utilizing seven separate tools, we were able to consolidate everything under a single pane of glass. We now have great insight into our inventory, patch status on endpoints and servers, a streamlined ticketing system, the ability to monitor the health of our systems and quickly address any issues, and a central repository of all IT knowledge. The ease of getting NinjaOne setup on all workstations was easy, and once installed, it is set and forget. The sensors update without any user intervention. Patch management has been one of the shining features. With a lot of users remote and not connected to the VPN, we were having trouble keeping systems up-to-date as they needed to connect to our WSUS server. Not anymore. As long as the user has an active Internet connection, they will receive updates to keep their computers safe so we no longer have to worry about unpatched endpoints connecting to our network. The same applies for server patching. We setup a schedule, and let it do its thing.
We have gone from having to go hands-on with a lot of computers to fix issues that users were having to being able to automate most of the common issues and simply push them out through the console. This is something we do multiple times a day and there has been a noticeable impact on resolution time. In turn, this has really freed our team up to work on other tasks and larger projects without worrying about the need to constantly put out fires.
The support from Ninja is also amazing. They have a roadmap that they share, and they make good on that roadmap. There have been a lot of QoL features implemented since we have started using the product, and each one has made the experience that much better.
Replacing our other systems with NinjaOne was the best decision we have made as an IT department. We now have time to focus on more demanding projects while NinjaOne handles the day-to-day taks to keep our systems healthy.
We have gone from having to go hands-on with a lot of computers to fix issues that users were having to being able to automate most of the common issues and simply push them out through the console. This is something we do multiple times a day and there has been a noticeable impact on resolution time. In turn, this has really freed our team up to work on other tasks and larger projects without worrying about the need to constantly put out fires.
The support from Ninja is also amazing. They have a roadmap that they share, and they make good on that roadmap. There have been a lot of QoL features implemented since we have started using the product, and each one has made the experience that much better.
Replacing our other systems with NinjaOne was the best decision we have made as an IT department. We now have time to focus on more demanding projects while NinjaOne handles the day-to-day taks to keep our systems healthy.
What do you dislike about the product?
My only issue with NinjaOne would be the reporting. The patch reporting is alright, but the ticket reporting is lacking. I know they have this on their roadmap to update reporting, so hopefully that is something we get fairly soon. Other than that, we have not had any issues deploying, using, or turning NinjaOne into one of the most powerful tools in our IT arsenal.
What problems is the product solving and how is that benefiting you?
We are a small team, and NinjaOne basically adds another member to our team to handle tasks that would normally eat up a lot of our time. We are able to automate patches, monitor our network status, work tickets, and keep track of our inventory all from a central location.
I have had a positive experience using NinjaOne for a variety of day-to-day tasks
What do you like best about the product?
The most helpful thing has been the ability to build scripts in the library and run them on any device. I use Ninja everyday and being able to have a bunch of scripts for different purposes across different operating systems quickens the process to getting those deployed
What do you dislike about the product?
One small inconsistency I have noticed when using NinjaOne is that running scripts, it still shows the script running at the bottom of the device information page but the "Activities" bar will show it has ran
What problems is the product solving and how is that benefiting you?
The ability to see activies that a user or user's computer has done is a big help in day-to-day usage. Seeing when the user last logged in, or restarted most recently or unplugged from a network adapter has sped up the troubleshooting process of giving me context to the problem I am dealing with.
Nothing compares
What do you like best about the product?
The ease of set up is hard to beat when using anything
What do you dislike about the product?
Nothing the experts here at ninja are the best in the business of MSP
What problems is the product solving and how is that benefiting you?
All of the problems going forward were solved by the remote monitoring
Somewhat reliable RMM solution for small-mid sized Organizations.
What do you like best about the product?
- Remote Tools such as registry, File Explorer, & the Command Prompt.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
What do you dislike about the product?
- Remote Desktop tools such as TeamViewer that we use through Ninja is spotty/has its issues like most remote desktop tools.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
What problems is the product solving and how is that benefiting you?
- Remote Tools like File Explorer, Command Prompt, etc. are extremely helpful for "silently" helping users.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
Mostly good, wish some concerns/fixes happened faster
What do you like best about the product?
What it is used for, automation and monitoring
What do you dislike about the product?
Patching. It's not just Ninja I understand but it is the number one thing we sell/use it for so when we have to manually do so much patch work still, it eats on the value.
What problems is the product solving and how is that benefiting you?
Keeping a 2 person company in line with 900+ endpoints
Great RMM with low overhead and simple managment
What do you like best about the product?
I transistion from another RMM solution that was much more complicated to set up and maintain. Ninja's support staff have been knowledgeable and friendly during the tranistion, I have included all current offerings and find them all sutable. As my MSP lives in the RMM using it daily the simplicity of the UI was increadibly important.
What do you dislike about the product?
So far, the only thing that I am struglling with is setting thresholds for reportable events. It would be nice to be able to only trigger a notification in some cases after x number of failures. expecally failed log in attempts, we all mistype our passwords from time to time.
What problems is the product solving and how is that benefiting you?
The largest issue with my former RMM partner was the complexity of the user interface and set up. NinjaOne addresses this with a clean ui that gives you the information that you need and access to all your tools with a minimum of clicks, Reporting has been a help in creating worklists where you have the ability to click into the machine to actually do the work needed. This helps make my day more effeicent so I can move on to other pressing matters quicker.
Excellent software
What do you like best about the product?
I like how all the scripts and the easiness of logging into the end users computer. The implementation is great. I use this software everyday. I have about over 350 + end users. It is an easy program to intergrate updates and push scripts to the users. I also love the custmer support .
What do you dislike about the product?
nothing so far. You have to put in your own scripts.
What problems is the product solving and how is that benefiting you?
Contecting with the end user to see what they are seeing.
A simple tool in a complicated world.
What do you like best about the product?
The system has alot of features that turn complicatied tasks into easily managed chunks. We use the system daily and are able to add new systems easily.
What do you dislike about the product?
I have yet to find anything to complain about. Ninja has been very helpful to my position in my company.
What problems is the product solving and how is that benefiting you?
We use the system to monitor multiple companys devices, we are able to use the tools through the system to prevent problems or solve problem when they arise.
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