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NinjaOne has compacted my work day into one window.
What do you like best about the product?
Remote access with a click, application updates simplified, backups turned on with 3 clicks, organization of organizations, custom scripting and running with 2 clicks, daily or weekly policies without having to check on them.
What do you dislike about the product?
Unable to mass push software updates that failed. Backups do not always work, and server backups will take you forever to get.
What problems is the product solving and how is that benefiting you?
All of the tools that normally took 3-4 services in one spot, and growing.
NinaRMM is the perfect RMM solution in our company
What do you like best about the product?
We can manage all our 250+ devices in one envoirment from all over the place this helps us a lot.
What do you dislike about the product?
nothing, everything is really good and cool about ninarmm
What problems is the product solving and how is that benefiting you?
Scripting and automation
We are an MSP
What do you like best about the product?
Easy to use. Reliable. Like the patch management and remote access.
What do you dislike about the product?
Monthly billing is based on contract not on actual usage or "live" devices. I wish they would just bill us for any devices online in the last 30 days like BitDefender does.
What problems is the product solving and how is that benefiting you?
Patch management and inventory and health
NinjaOne is an AWESOME suite of products!
What do you like best about the product?
Their interface is easy to navigate - their feature sets continue to grow with every update (release) - they listen to their partners and continue to implement new things that help MSPs do their job with ease! And my account manager Randy Simmons is the BOMB!
What do you dislike about the product?
Nothing - no complaints - does everything I need and so many things that I need to learn to use and implement
What problems is the product solving and how is that benefiting you?
I was using Continuum (formerly Zenith Infotech) and was not happy - NinjaOne came forward and offered me way more bang for my buck with price, features and functionality
Now I'm buying SentinelOne through them instead of Pax8 and save there as well!
Now I'm buying SentinelOne through them instead of Pax8 and save there as well!
Using Ninja is very easy.
What do you like best about the product?
The ease of use. How approachable the account manager is. Very good product design and roadmap.
What do you dislike about the product?
Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer.
What problems is the product solving and how is that benefiting you?
Simplfying IT management and allowing sychronous access to resources from other platforms.
Best RMM Tool!
What do you like best about the product?
The corporate team dedicated a substantial amount of time to thoroughly evaluating NinjaOne and its competitors. Once the decision was made, we were assigned a Sr. Account Manager and an onboarding Technical Team. Saddie and the technical team proved to be exceptionally helpful, knowledgeable, and approachable throughout the process. Transitioning from our previous RMM was seamless, thanks to meticulous preparation and the exceptional customer support provided by Saddie and the entire team from start to finish. The product itself is not only intuitive but also easy to learn, boasting a plethora of features that significantly enhance our technicians' efficiency in supporting our customers on a daily basis. Undoubtedly, this decision to switch has been our best move yet!
What do you dislike about the product?
None because we have a great partnership with NinjaOne and any issues they always resolve or resolve in feature updates.
What problems is the product solving and how is that benefiting you?
The ease of use by the technicians. NinjaOne has helped them to be more efficient and in turn, giving them more time to support our customers.
Clean and quick, big upgrade from our previous RMM
What do you like best about the product?
The UI speed and feature set is great, remote access tools are very powerful and clean.
What do you dislike about the product?
The documentation module is a bit lacking, but it is in Beta. Some missing features that would be great (internal KB, for one).
What problems is the product solving and how is that benefiting you?
We had been on Syncro for several years and the updating/patching/support tools were constantly a frustration point. We finally gave up and jumped to Ninja and the product has been much more reliable at patch management.
The interface is lacking.
What do you like best about the product?
It's multi-monitor support. The ease of install.
What do you dislike about the product?
It's organization. How it displays assets, its lack of being able to see a top-down for the client. Being able to search by user. It just feels like a toy version of an RMM.
What problems is the product solving and how is that benefiting you?
It's not really. I would have stuck with our previous RMM.
Solid Product for an MSP Starting Out or Experienced
What do you like best about the product?
Ninja's detail level about a system and inclusiveness of varied number of tools to do more.
What do you dislike about the product?
Scheduled tasks and grouping of those tasks can have issues.
What problems is the product solving and how is that benefiting you?
Workstation analysis organization and ability to manage all endpoints at once
Product does what it describes with an ease of use.
What do you like best about the product?
Easy no non-sense migration. We were up and running within days.
What do you dislike about the product?
Interface is a bit confusing at first. Could be more intuitive.
What problems is the product solving and how is that benefiting you?
Patching delays with previous products.
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