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I've found NinjaRMM a very capable and intuitive system!
What do you like best about the product?
Very clean interface with a lot of tools available on the backend, including scripting.
What do you dislike about the product?
I would love to see a file transfer tool that you could use without actually remoting into the computer, kind of like an FTP client.
What problems is the product solving and how is that benefiting you?
It's making it very easy to aggregate endpoints and manage them in an efficient manner.
Solid tools and organized information
What do you like best about the product?
The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting.
What do you dislike about the product?
The only thing is I want more customization in reporting, but still has plenty to keep me busy for a while.
What problems is the product solving and how is that benefiting you?
NinjaOne has a large feature set that covers a lot of items we need access to better service our customers and keeps our customers happy and productive. And them staying productive keeps people happy and professional relations intact.
A Managed Service Providers Dream
What do you like best about the product?
Here are six positive things about NinjaOne RMM software:
1) User-Friendly Interface
2) Comprehensive Monitioring and Alerting
3) Automation and Scripting
4) Patch Management
5) Remote Access and Control
6) Customer Service
Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability to manage and support their clients' IT infrastructure effectively.
1) User-Friendly Interface
2) Comprehensive Monitioring and Alerting
3) Automation and Scripting
4) Patch Management
5) Remote Access and Control
6) Customer Service
Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability to manage and support their clients' IT infrastructure effectively.
What do you dislike about the product?
Currently no native PSA integration.
Application/Software deployment
Custom Reporting is limited
Application/Software deployment
Custom Reporting is limited
What problems is the product solving and how is that benefiting you?
Deliver a cost-effective centralized management solution for overseeing a diverse range of devices, including those running Windows, macOS, Linux, iOS, and Android operating systems.
NinjaOne, A Great Service
What do you like best about the product?
NinjaOne has allowed us to accellerate our adoption of cyber security programs at a record pace though automated patch management.
What do you dislike about the product?
This is more of a feature request: As a remote company, the ability to securly onboard new employees through automated installing of programs would be of great help. Intune allows for such a process directly from partnered computer companies.
What problems is the product solving and how is that benefiting you?
NinjaOne allowed us to ensure our patch management and end point monitoring program was vastly more efficient. Our previous process was very labor intensive.
Great product for remote monitoring
What do you like best about the product?
Allows for quick analytics on all computers that are in the network.
What do you dislike about the product?
It can be slow at times when connectting remotely.
What problems is the product solving and how is that benefiting you?
Quick and easy help desk resolutions
Simple + feature packed & Excellent support service
What do you like best about the product?
The support team is highly engaged, quick to respond, and clearly knowledgeable. While we were learning the system, we never had to wait long for replies, and every response we received was helpful and addressed our questions directly. Ninja is straightforward to learn, simple to deploy, and easy to manage. The knowledge base articles are easy to find and helpful, and the provided training is excellent, as well.
What do you dislike about the product?
MacOS presents some challenges, but this is an issue with most RMMs. NinjaOne offers solid functionality for Mac, but there are still certain limitations due to the restrictions inherent in MacOS. We use NinjaOne roughly 50/50 across both Windows and Mac devices, and it has proven to be excellent for managing our hybrid OS support environments.
What problems is the product solving and how is that benefiting you?
This tool is giving us greater insight and control over our customer environments. Additionally, we are using it as a backup solution for MacOS devices, since our current provider does not support MacOS. By relying on Ninja for Mac backup, we are able to avoid bringing in another vendor or tool, which helps streamline our technology stack.
Ninja is very good for to window workstation but guy's need to improve for Linux and Mac devices.
What do you like best about the product?
Managing windows and push based notifications
What do you dislike about the product?
Ease of implementation and customer support
What problems is the product solving and how is that benefiting you?
Patch management and easy to manage devices and policies.
A great partner for success!
What do you like best about the product?
Starting with Ninja was easy to implement, manage, and looks great when showing the system to clients. We use the system every day. Their support, whether from your account representative or technical, has always been timely, if not lightning fast. When we added their backup, the onboarding was easy and quick, including finding answers to the hard questions and admitting when they had to "find out: more to match our needs. Always a great experience. We use the monitoring, scripting, SaaS backup, Cloud backup, MDM, patching, endpoint monitoring, documentation, and Archiving for email.
What do you dislike about the product?
I would like to see a Cloud Management system added to bring in Office 365 and Google apps.
What problems is the product solving and how is that benefiting you?
Bringing in information needed across a breath of Endpoint, DNS, and Networking data into a single pane of glass save time and money for our organization.
Ninja Review
What do you like best about the product?
smooth New platform
continuous updates
good customer support
continuous updates
good customer support
What do you dislike about the product?
The Ninja remote is buggy on Macs.
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What problems is the product solving and how is that benefiting you?
easy patch management
NinjaOne
What do you like best about the product?
NinjaOne is an essential part of our IT operations, offering a unified, easy-to-use platform delivering exceptional visibility, control and efficiency. From the start, onboarding was seamless, supported by the knowledgeable NinjaOne support team which ensured a smooth configuration and a strong foundation. Integration into our existing environment was straightforward, allowing us to begin realizing immediate value.
The platform is used daily by our team to monitor systems, automate routine tasks and respond proactively to issues. Its automation capabilities significantly reduce manual workloads, enabling our small IT team to focus on enhancing customer experience and driving strategic initiatives.
With real-time monitoring, proactive alerting and reliable patch management, NinjaOne helps us mitigate risk, maintain compliance and ensure business continuity. The platform’s simplicity, scalability and outstanding customer support make it a smart, future-ready investment. It’s more than a tool—it’s a strategic enabler that empowers us to achieve operational excellence and long-term IT resilience with remarkable efficiency.
The platform is used daily by our team to monitor systems, automate routine tasks and respond proactively to issues. Its automation capabilities significantly reduce manual workloads, enabling our small IT team to focus on enhancing customer experience and driving strategic initiatives.
With real-time monitoring, proactive alerting and reliable patch management, NinjaOne helps us mitigate risk, maintain compliance and ensure business continuity. The platform’s simplicity, scalability and outstanding customer support make it a smart, future-ready investment. It’s more than a tool—it’s a strategic enabler that empowers us to achieve operational excellence and long-term IT resilience with remarkable efficiency.
What do you dislike about the product?
Scripting is not our forte. However, NinaOne listened and regulary releases out of the box script options. The NinjaDojo library and community are there for additional support. AI, filling the need as well.
What problems is the product solving and how is that benefiting you?
With the majority of our compute assets being used in the field, centralizing management regardless of location has been key to our support. Staff rarely need to visit our locations for support, as we have full understanding, reporting and abilitiy to remotely manage our fleet.
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