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Ninja RMM just works
What do you like best about the product?
2/14/24 Updated Review
NinjaOne just Keeps adding features!
-MDM
-Ticketing
-Documentation
-Backups
-Scripts
-Remote access agent
We love using it and keeping most of our clients managment in one system.
Single Pane of Glass
Constanting updating product / adding feature
helpful community
Great Support
NinjaOne just Keeps adding features!
-MDM
-Ticketing
-Documentation
-Backups
-Scripts
-Remote access agent
We love using it and keeping most of our clients managment in one system.
Single Pane of Glass
Constanting updating product / adding feature
helpful community
Great Support
What do you dislike about the product?
Somewhat limited on intergrations with other common software
What problems is the product solving and how is that benefiting you?
Single Pane of Glass for all our endoints, backups, and remote access to clients systems
Ninja Review
What do you like best about the product?
Easy of use and ability to manage our entire fleet.
What do you dislike about the product?
It would be nice if their were beginner resources for building scripts.
What problems is the product solving and how is that benefiting you?
Keep our systems in compliance with our SOC-II standards.
It just works!
What do you like best about the product?
One of my favorite tools is the quick look at resources being used on a system in our fleet. Being able to see status and information for a system in one quick and easy place is great. Connections are fast and relaiable on systems what really makes it a great choice for every day use. Being able to fix issues in a fast hands on manner is also great when I not only want to fix an issue on a user's system, but I also want to teach them step by step how to preform a task.
What do you dislike about the product?
One of the most frustrating things is that the NingaRMMAgent may not startup normally, when this happens it becomes a very combersum task to instruct a user in the process of restarting the service.
What problems is the product solving and how is that benefiting you?
It provides a fast, reliable tool for remote access and support to user systems. It even helps with remote system deployment and allocation.
Patch management and remote access savior
What do you like best about the product?
Quickly resolved our patch management issues. Easy to deploy agent, and very light weight.
What do you dislike about the product?
Setting up new modules tends to be a little more involved
What problems is the product solving and how is that benefiting you?
Endpoint, asset, patch same list as above
A great way to manage endpoints spread over various locations around the world will minimal Effort
What do you like best about the product?
The easy to manage interface, allows for me to check the status daily on hundreds of end user devices and servers from a single view. It allows for integration with many of my other tools and also allows us to push new products and software to our end users from an easy to manage dahboard. Ninja is also very useful in troubleshooting issues for our end users by checking the status of the machine without having to rely on end users relay information. The Remote desktop feature is a life changer.
What do you dislike about the product?
The backup solution they offer is good for normal end points such as laptops and desktops. However, on large, data heavy servers the restore process can take a while to recover. It is also not as easy to manage the backups of virtual machines in an ESXI or hyper-V enviroment as others in the backup relm such as Veem.
What problems is the product solving and how is that benefiting you?
Allows us to manage all devices from a single view, and push updates and perform backups with out having to jump around to multilple apps.
Ninja Review
What do you like best about the product?
I like the install process, very streamlined. Easy to manage computers in the web interface. Easy to navigate and find by computer name or user.
What do you dislike about the product?
If Ninja doesn't re-connect, the Services need to be manually restarted on computers. Delay when sending messages through the chat capability.
What problems is the product solving and how is that benefiting you?
Able to be hands on with users when they are having issues or able to remotely asisst when new users are onboarded.
IT analyst uses Ninja daily
What do you like best about the product?
Fast and easy to connect to user devices. Provides good detail about machines.
What do you dislike about the product?
service occasionally fails or is stopped and only a reboot seems to restore it. Cannot uninstall and reinstall easily.
What problems is the product solving and how is that benefiting you?
remotely assisting users.
Good with a data reporting a challange
What do you like best about the product?
Internal PC details. HDD status, network status, etc
What do you dislike about the product?
Unable to install client without admin rights meaning you cant start a guest session if user does not have admin rights. Reporting is only in PDF form unability to maniuplate and sort data for analysis. chat between interface and client takes too long for messages on client side to appear. Dont use at all, use notepad instead.
What problems is the product solving and how is that benefiting you?
hard drive degradation reporting is very helpful. Before we had no way of knowing until the PC was down.
Great RMM for medium-sized business
What do you like best about the product?
The ability to restrict uninstall capabilities and detecting duplicate serials is very nice so that when a machine is re-imaged, it does not create a duplicate entry. They continue to advance their feature set with minimal performance issues.
What do you dislike about the product?
no screenshots available to view without logging into the remote machine. I am also not a fan of the installer file name changing with every version upgrade.
What problems is the product solving and how is that benefiting you?
The ability to log into machines and assist users with problems.
NinjaOne Experience
What do you like best about the product?
RMM capabilities and patch management capabilities
What do you dislike about the product?
scripting is a little hard to do. still learning this.
What problems is the product solving and how is that benefiting you?
the biggest problem solved is ensuring our customers are up-to-date with the latest security and OS patches.
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