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Saving time & improving service delivery.
What do you like best about the product?
NinjaOne is a complete package. Endpoint management, anti-virus and remote support all rolled into a single platform. The new NinjaRemote tool is easy to roll-out and utilize.
What do you dislike about the product?
More built-in scripts in the library would be useful, akin to Group Policies that can be applied.
What problems is the product solving and how is that benefiting you?
Supporting users across multiple countries in now far easier.
Windows patching is a more streamlined process.
The BitDefender AV solution gives us the peace of mind that endpoints are properly protected.
Windows patching is a more streamlined process.
The BitDefender AV solution gives us the peace of mind that endpoints are properly protected.
Perfekt RMM
What do you like best about the product?
the top support and the funktionality of RMM
What do you dislike about the product?
i think there is nothing i dislike about support and RMM-Software
What problems is the product solving and how is that benefiting you?
i save a lot of time for patching
A very good tool and highly recommended to any small -large scale business for their IT Management.
What do you like best about the product?
Support and tool efficiency. Same time one of the best IT Management tools available.
What do you dislike about the product?
None as of the moment. So far, our company is satisfied with their service.
What problems is the product solving and how is that benefiting you?
Providing support and security to our employees working at home.
Excellent RMM-Plattform which saved me and my clients a lot of time.
What do you like best about the product?
I have a complete overview of the status of all my customers' endpoints and can react to problems and errors in good time. The very good integration of bitdefender also convinced me of ninjaOne. In addition, ninjaOne offers a very good price to performance ratio. The onboarding was very professional and the ninjaOne technicians impress with their very good expertise.
What do you dislike about the product?
I haven't found anything negative about ninjaOne yet!
What problems is the product solving and how is that benefiting you?
NinjaOne shows me the patch compliance of all endpoints in a overview and i am able to respond to problems immidaily. This enables me to efficiently fulfill my SLAs with the customer.
Totaly perfect
What do you like best about the product?
patch managment and very good interface.
What do you dislike about the product?
nothing. this papplication is what we realy need as it
What problems is the product solving and how is that benefiting you?
patch managment and monitoring
MSP Made Easy
What do you like best about the product?
The ease of setup and the deep customisable options to tailor to clients need
What do you dislike about the product?
Any complaints/issues i've had have been quickly resolved by the excellent support of the NinjaOne support team
What problems is the product solving and how is that benefiting you?
The ability to look at a single dashboard and take action where needed, the automation has saved me hours of time of manually performing tasks for clients, remote access and management is also incredibly easy and stable.
Great for managing a medium-size organization of several hundred endpoints.
What do you like best about the product?
Remote control works well; cloud-based console means endpoints only need an internet connection; scheduling and automating patches and updates seems to work well; overall, it's been great for managing several hundred endpoints, including workstations and servers.
What do you dislike about the product?
Installing (and uninstalling) and the native remote control software seems a bit finicky, but may be related to security settings on our domain; was able to work around the issue by using the Splashtop remote control software instead.
What problems is the product solving and how is that benefiting you?
The organization had long struggled to keep endpoints patched in a timely manner; automating and scheduling the install of patches has increased our security baseline and allowed the IT team to direct attention and time to other areas.
Simple and very effective management tool
What do you like best about the product?
NinjaOne is most helpful by its simplicity of use. We love the user interface and the features out of the box.
What do you dislike about the product?
Truthfully there isn't much about NinjaOne that I do not like.
What problems is the product solving and how is that benefiting you?
Patch management is the biggest benefit, but the ease of scripting is also very useful
NinjaOne satisfies the RMM requirements for our business
What do you like best about the product?
Account management team in Sydney (Ben) has been very informative, responsive and available.
What do you dislike about the product?
Support has been a bit of a let down. They are excellent at following through but we've had more cases closed due to feature/functions and/or tasks being unavailable to the RMM than cases closed with a solid answer.
They are however very persistent and will see things through til the end.
They are however very persistent and will see things through til the end.
What problems is the product solving and how is that benefiting you?
At the moment, it's only used as a tool to manage patches and notify us of issues on end points.
Review of Ninja RMM
What do you like best about the product?
We find the following features most helpful, it has a great reporting tool to send reports to technical staff and CEO. It also has a gret backup system to the cloud which we have found to work quite well. The ability to run scripts and create policies for software updates and create service tickets is also a really great way to manage our customers.
What do you dislike about the product?
Sometimes it can be confusing when setting up backup in policies, so it requires to follow the dojo guide. It would be better if this was more simple to setup
What problems is the product solving and how is that benefiting you?
It enables us to provide customer reporting on the health of thier assets and software. It also enables us to backup devices easily. This saves us time and gives us quality assurance
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