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An All-In-One RMM Solution - That works!
What do you like best about the product?
Having explored numerous Remote Monitoring and Management (RMM) solutions over the years, I must say that NinjaOne RMM stands out as one of the best in the market. Ninja provides a user friendly interface that actually makes sense. We have used quite a few RMM tools in the past and the interface within Ninja is one of the cleanest and fastest around.
In addition to looks, the core Ninja product is rock solid. There isn't too much it can't do and they continue to add integrations (Connectwise Control, SentinelOne, etc.) to make the platform a true "single pane of glass" for any MSP. We are also using Ninja's backup platform. Even with in being relatively new, it's easy to setup and just works - what else can you ask for?
The support team at Ninja is also stellar. In our years with Ninja we have had to reach out to the support team maybe a handful of times. In each interaction, the team at Ninja responded quickly and in every instance was able to assist within hours.
In addition to looks, the core Ninja product is rock solid. There isn't too much it can't do and they continue to add integrations (Connectwise Control, SentinelOne, etc.) to make the platform a true "single pane of glass" for any MSP. We are also using Ninja's backup platform. Even with in being relatively new, it's easy to setup and just works - what else can you ask for?
The support team at Ninja is also stellar. In our years with Ninja we have had to reach out to the support team maybe a handful of times. In each interaction, the team at Ninja responded quickly and in every instance was able to assist within hours.
What do you dislike about the product?
None come to mind. The team at NinjaOne is super reactive to feedback and is always willing to listen to the community to gauge feedback.
What problems is the product solving and how is that benefiting you?
NinjaOne is the primary tool our team uses to support our clients. We're all in with NinjaOne and use their remote access tools, online backup, patch management and integrated security offerings. We transitioned from an RMM solution that promised features and relibility over and over with hardly any improvement year over year. With NinjaOne, we can "set it and forget it" as their offering literally, just works. The NinjaOne patch management solution is by far the most reliable we have used and their built in remote access tools are a great value-add.
NinjaOne RMM
What do you like best about the product?
The ability to handle all patching and updates thru one pane of glass is a godsend. Also, being able to onboard PC's with our organization within a simple script thru NinjaOne eliminates a lot of time.
What do you dislike about the product?
I was really hoping for the Bitdefender GravityZone integration to take place, but still hasn't as of yet.
What problems is the product solving and how is that benefiting you?
Eliminates tons of time needed to onboard new devices with our organization.
Best RMM on the market!
What do you like best about the product?
NinjaOne is extremely easy to use, navigating the portal is self explanatory and onboarding new engineers is a breeze. Everything in NinjaOne just works, never have agent issues, they always report in. Automations run immediately and you always know wha's happening with the activity log which I believe is Ninja's best feature. Heaps of integrations and an API to allow custom autmations.
What do you dislike about the product?
The dashboard could user interface could utilise screen real estate a little better and perhaps have some more guages or reporting features.
What problems is the product solving and how is that benefiting you?
Visibility of devices across all customers. Automation and scripting.
Great Endpoint Device Manager
What do you like best about the product?
Having a ticketing system built into the portal and linking the user's ticket with their computer is wonderful. Also, the custom script management is a great help. Being able to have the flexibility to write custom PowerShell scripts and deploy has been a great benefit. Ninja also recently released the ability to run automations from the system tray by end users. This provides some convenient self-service options for users.
More development has been made with their MDM solution for mobile phones. Remote access to phones helps with troubleshooting, being able to see what the end user sees.
More development has been made with their MDM solution for mobile phones. Remote access to phones helps with troubleshooting, being able to see what the end user sees.
What do you dislike about the product?
Searching the body and comments of tickets won't allow you to arrange the results by date or ticket number. This is now being reviewed by NinjaOne for a solution.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our RMM service. We utilize their remote support software, ticketing, and script management. This saves us a lot of time by pushing software updates, scripts, and fixes remotely. If these can't resolve an issue then the ease of remoting into a computer for repair is perfect. Having all these features in one pane of glass environment is great. We started using the patch management features since WSUS will no longer be updated. We’re looking into how we can leverage NinjaOne to aid in our migration from Windows 10 to 11 utilizing patch management.
Best RMM in the business
What do you like best about the product?
NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.
What do you dislike about the product?
A little tiny issue here and there, but nothing their technical support weren't able to handle.
What problems is the product solving and how is that benefiting you?
Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.
Great Experience
What do you like best about the product?
Ninjaone has been a great additional to our toolset. The tool is easy to configure and simple to understand for new users. Our on-boarding/implementiation of the product made it very simple to switch. Customer Support has always been very helpful and responsive.
What do you dislike about the product?
Ninja does everything we need it to do and I haven't found there to be any major issues with it.
What problems is the product solving and how is that benefiting you?
We always had issues with patching with previous RMM tools but patching has been working great on Ninja.
NinjaOne has completely changed out business
What do you like best about the product?
The easy to use platform and simple device deployment makes our business 10x more efficient. Our customers love the easy to use ticketing system embedded into our company logo on their task bar, and makes reaching us very easy. On the engineers side, managing tickets and devices has never been easier.
What do you dislike about the product?
Our only request is the ability to have a display in the office with technician reports such as SLA's, score board for techbicians such as who responds to the most tickets, timings etc. To help competitive work from the staff while making it fun, along with increasing customer service experience.
What problems is the product solving and how is that benefiting you?
Ticketing & device management was our biggest issue with our old provider. Now this has been made simple.
We love NinjaOne
What do you like best about the product?
Everything is right at your fingertips. PC information, remote support, help desk, and automation. Love being able to run command prompt ping tests without having to interrupt the end user. We use it all the time. Its easy to roll out and simple for end users to use. And if we ever have a question, their support is there with help. Utilizing automation really helps save time on new PC setups, saving us a lot of valuable time. We install Windows, install NinjaOne and run New PC setup automation and everything gets installed and configured without our techs having to do anything else.
What do you dislike about the product?
It would be nice to reopen a closed ticket if we needed to.
What problems is the product solving and how is that benefiting you?
Allows us to help end users without having to be there. Keep track of tickets. And keeps 3rd party applications up to date. We have clinics around the area and it allows us to help end users without having to travel. Automation allowes us to keep programs and computers up to date.
Great platform for RMM and Patch Management!
What do you like best about the product?
I like the flexibility of the product and how simple it is to deploy and administer.
What do you dislike about the product?
I'd like to see improvements in reporting capabilities.
What problems is the product solving and how is that benefiting you?
Primarily the remote support capabilities that allow us to support 6 locations from a centralized team.
Ninja over CW any day!
What do you like best about the product?
Ninja is a gret out of the box product, meaning we didn't have a TON of configuration to do before we could start benefiting from the RMM monitoring and automation. Patch Management is waaay easier with Ninja than our previous experiences and I love that it does 3rd party app updates too.
What do you dislike about the product?
So, you can go into the application inventory and find an app and remove it from there, but that is a very manual one at a time kind of thing. There used to be a script in the script library for doing the same thing, but that seems to have been removed for some reason, and I wish it hadn't been. Now, it seem like to automate removing an app, I have to create a new script for each app I want to remove. I feel like that could be better.
What problems is the product solving and how is that benefiting you?
Patch management used to be a big headache for us. Defintely better with Ninja.
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