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So many features all packaged in a single program. Couldn't be more happier
What do you like best about the product?
Way better than Solar Wind, a previous remote management tool our company has been using. There is so many features like running scripts, Wake-on-lan, teamviewer & SplashTop, antivirus, GPupdate and device organisations; all these features installed with a single install. Just AMAZING!
What do you dislike about the product?
Our company has a lot of devices and many departments. We wish we could use the search bar to locate a device with the User Login name. This feature would save so much time, avoid confussion and prevent accidentally connecting to the wrong device. Would also loved if the device ribon colours would represent if a device is ON or OFF, as oppose to device health.
What problems is the product solving and how is that benefiting you?
Being able to configer ALL devices from the console. We require some devices to be restarted at a particular time, so being able to just select a group and run a scheduled reboot, saves so much time. Using this product does not feel tedious at all. Having all the features operational and installed straight from a single installer is amazing, especially for getting Ninja installed on offsite /offnetwork computers. Hugh bonus that the UI is clean and modern.
Easy to use, great fit for purpose
What do you like best about the product?
It's very easy to use and gets the job done. Onboarding was reasonably easy to figure out and the team was very responsive to fill in any gaps. Thoughout the years, we have used Solarwinds, Automate, Pulseway and Naverisk and hands down, this is the easiest and most reliable system out of them all. Unless you are tied into an existing ecosystem, you should give Ninja a try.
What do you dislike about the product?
Clients tend to think it is a toy based on the name, but after a bit of exmplaining, they get past this. Automation/scripting has its quirks, but the support team is great with finding solutions. The menu structure of the admin panel is a bit confusing sometimes, but you hardly ever need to touch this area anyway. The TeamViewer integration doesn't always work, but it is TV's fault. There is Screenconnect as a backup option.
What problems is the product solving and how is that benefiting you?
Ninja takes care of many tasks that can be automated/scripted. Patching, installing apps, onboarding new computers, proactive monitoring, just to name a few.
IT Asset Management Tool
What do you like best about the product?
Asset Management is awesome as we can keep track all of our IT assets seemlessly.
What do you dislike about the product?
Overall lack of guidance from the technical team on how to fully utilize such great tools.
But account manager is really helpful and supportive.
Pushing updates and deploying new software is quite tough and not friendly at all.
But account manager is really helpful and supportive.
Pushing updates and deploying new software is quite tough and not friendly at all.
What problems is the product solving and how is that benefiting you?
No more manual excel needed to keep track of all IT assets.
Now with NinjaOne, we can monitor all IT assets easily.
Now with NinjaOne, we can monitor all IT assets easily.
Solid RRM Platform with great functionality
What do you like best about the product?
Monitoring, patching and the ability to push out scripts.
What do you dislike about the product?
Sometimes we get false alerts regarding down servers. It doesn't happen often, but it can be a bit annoying when it happens.
What problems is the product solving and how is that benefiting you?
Alerts and auto-remediation of issues with scripts we've built for purpose.
The best RMM tool I've used!
What do you like best about the product?
The ability for NinjaOne to perform complex management in a simple easy to use interface is phenomenal. You get full visibility into everything you do and it all just works! Remoting, scripting, and administration are faster than any of the other tools I've used in the space.
What do you dislike about the product?
For some, the maturity level of the product may not be where you'd like it to be in areas such as patching. It's one of the few RMMs that charges for its SNMP monitoring.
What problems is the product solving and how is that benefiting you?
NinjaOne helps give us better visibility on our devices, remote monitoring, and assistance as well as patching, scripting, configuration, policies, and software deployment.
Adding features all the time, well supported, and at the right price
What do you like best about the product?
The fact I can actually receive technical support promptly. Bugs identified actually get passed onto the devs to be fixed. Compare this to the last RMM and I suspect I still have tickets which have not be resolved years later.
What do you dislike about the product?
It lacks some features over RMMs which have been around a lot longer, but that gap is closing all the time.
What problems is the product solving and how is that benefiting you?
Visibility of our endpoints and which ones are having issues saves us time. Being able to tell at a glance what percentage of endpoints are unpatched is excellent. Monitoring for specific issues using custom scripting has been a life-saver and allowed sigificant customisation. Automation saves time, and Ninja does that well.
Critical Tool for Proper Management
What do you like best about the product?
Simple, clean interface with powerfull necessary tools to properly manage and monitor health of IT environments.
What do you dislike about the product?
Reports take a bit of work to put together.
What problems is the product solving and how is that benefiting you?
Central patch managment and easy remote assistance
NinjaOne experience
What do you like best about the product?
One of our favorite features has been our account manager. She's always reaching out, keeping us in the loop on developments, and getting us involved with new features and whenever we have a problem she's been very effective at driving quick solutions for us.
What do you dislike about the product?
Search and reporting are not fully featured yet. Biggest example of this is trying to get a report that is searchable and filterable. As an example, we frequently have clients asking for software inventories and there's no good way to get the a sorted/clean version of that data from a client wide view.
What problems is the product solving and how is that benefiting you?
For us, one of the biggest reasons for switching to Ninja from our previous RMM was that it was in active development and that's continued to be well represented by engineering, that they're actively working to create useful solution and build them in at regular intervals. Easily twice a year an update happens that makes our lives a little bit easier.
A Refreshingly Simple RMM Tool that gets the job done
What do you like best about the product?
I love how simple everything is to execute and understand. The interface is straightforward without much clutter allowing you to focus on the things you need to know.
What do you dislike about the product?
We have no current complaints with NinjaOne.
What problems is the product solving and how is that benefiting you?
Keeping track of all the machines under our management and helping us monitor the health and status of our tools on the machines.
This is allowing us to focus more on the business side without having to worry about if our machines are meeting our standards.
This is allowing us to focus more on the business side without having to worry about if our machines are meeting our standards.
Fantastic Device Management
What do you like best about the product?
Ninja makes it easy for me to keep track of the devices our clients use. We love using Ninja remote to give our clients remote access to thier machines and being able to see real time performace data of the workstations is very helpful.
What do you dislike about the product?
Don't really have anything that I can say I dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to easily keep up-to-date on the health of devices that we manage.
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