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Wonderful
What do you like best about the product?
NinjaOne makes RMM easier than it should be. Deployment was easy and if an issue arises, Ninja Support is ready and willing to assist.
What do you dislike about the product?
Third party software patching was troublesome for few months this year. That has since been corrected, so there's not much to dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our organization stay in compliance when it comes to patching. Additionally, the remote tools that NinjaOne offers means you spend less time interrupting users and more time getting stuff done.
NinjaOne has been a big help.
What do you like best about the product?
We're a new customer but it was quite easy to get started and manage the basics, we are geographically spread out and this will be a big help for us. We have no experience with competitor products and so far that hasn't been a barrier.
What do you dislike about the product?
I'd appreciate more official help with some of the Powershell issues and diagnosing what could be done to get them working easier. Getting my script to run in Ninja and get it past the EDR has been frustrating to resolve when Customer Support doesn't help with scripts.
What problems is the product solving and how is that benefiting you?
Until Ninja we had no way to remotely install software and had various vendors for remote access, patch management, etc. Now it's all handled through Ninja.
NinjaOne does exactly what my organization needs it to do
What do you like best about the product?
We absolutely love how all our RMM tools are in one place. My IT team and I love having command and control without getting lost in a convoluted mess of doodads and whatnots. NinjaOne is easy to use and offers enough custom-tailored features that meet our demands. Integrating was as easy as a push of a button on our end. Our organization's infrastructure has improved 10-fold since implementing it. Our account manager is also easy to contact and always leads us in the right direction. We use NinjaOne every day and we don't know what we'd do without it!
What do you dislike about the product?
The MDM beta for iOS has some broken features, but this is not our primary use.
What problems is the product solving and how is that benefiting you?
Patch management, OS version and parity, and scripting were more difficult without NinjaOne.
Great RMM!
What do you like best about the product?
Ease of use and powerful scripting and automatations.
What do you dislike about the product?
Would like to see deeper integrations with other PSA's (HaloPSA for one)
What problems is the product solving and how is that benefiting you?
Managing client endpoints.
A solid, simple, modern RMM solution
What do you like best about the product?
UPDATE: We've been using NinjaRMM/NinjaOne since I originally wrote this review and honestly. It just works almost all of the time. A few issues here and there but support is very responsive. At the end of the day, I have other stuff to worry about besides RMM, and I don't really spend any time worrying about Ninja.
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
What do you dislike about the product?
Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.
What problems is the product solving and how is that benefiting you?
We use RMM for primiarly two things:
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
NinjaOne is a very useful Business Tool
What do you like best about the product?
Very easy to connect to remote user workstations
What do you dislike about the product?
Sometimes hard to create a script to install software corporate wide
What problems is the product solving and how is that benefiting you?
Conenction to remote workstations and resetting alerts
Great RMM tool
What do you like best about the product?
Easy to use, a lot of features, great customer support
What do you dislike about the product?
No dark mode, poor Mac support, forced 2fa even for SSO
What problems is the product solving and how is that benefiting you?
It solves the RMM problems very well. Does the job splendidly
So much functionality in an extremely user-friendly interface!
What do you like best about the product?
You can run powershell commands as the logged in user! Clickable dashboard and a consistant update schedule and a remarkable uptime. This company is phenominal. Our Account Manager (Sam) is fantastic as well!!
What do you dislike about the product?
I would like to see more support for Linux devices and their patching control could use some work, such as more control and being able to hide the Updates menu.
What problems is the product solving and how is that benefiting you?
Quick, approachable usability for managing thousands of devices. This is a central tool for our automations.
Fantastic Product That Listens To Customers
What do you like best about the product?
We love the product that implements ideas that we have into the system. When we wanted certain features such as install a product, or have certain reporting measures, they were coming out with that either in a few weeks or months or already had it. The support staff is excellent and willing to help all the time even if it's a simple answer. Patch management compliance is a great feature we love to look at as a daily reporting. Overall would recommend this product to anyone.
What do you dislike about the product?
Some features aren't able to work at the moment and patch management is great but sometimes it doesn't seem to apply. It will tell you it doesn't work at the moment or failed. Even though it may have applied the patch it doesn't remove it from the system. This is a small thing that only happens on those pesky LG Laptops or Asus Laptops.
What problems is the product solving and how is that benefiting you?
IT assset management and monitoring all systems. This keeps it ease of use to our top priority. We have a dashboard that will tell us system statuses and handle each issue quickly.
Great Times Ahead
What do you like best about the product?
The free form scripting mode. For anything third party not supported we can build out our own updates.
What do you dislike about the product?
Third party patching library has a bunch of outdated apps no longer used. Overhaul that.
What problems is the product solving and how is that benefiting you?
Not 100% sure. I just joined a month ago and we don't go live until January 1st. That being said, I like that NinjaOne is planning to overhaul 3rd party patching and LOVE that you allow your client-base to help guide what features should be deployed.
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