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Excellent!
What do you like best about the product?
It actually works, lots of visibility, which is very helpful.
What do you dislike about the product?
Issues with duplicate devices is often a issue.
What problems is the product solving and how is that benefiting you?
Helps with monitoring our networks
Necessary tool in my arsenal
What do you like best about the product?
Monitoring and alerts to pre-determined end-user workstation and server events. Ninja helps us stay ahead of problems with client machines and helps us maintain 'rockstar' status with them.
What do you dislike about the product?
I am having a hard time finding negatives. Ninja is my 'all day-every day' tool as an MSP.
What problems is the product solving and how is that benefiting you?
Alert notification, backups.
Great support team
What do you like best about the product?
Each time I need support with NinjaRMM I've always been able to reach a live, friendly, and knowledgeable person eager to assist.
What do you dislike about the product?
I believe that your search feature could use some improvement when it comes to creating a custom search, as the results aren't sorted or able to be sorted by organization.
Also, supporting MAC OS devices could use improvement as we are having to use another service such as Addigy to manage those devices.
Also, supporting MAC OS devices could use improvement as we are having to use another service such as Addigy to manage those devices.
What problems is the product solving and how is that benefiting you?
It's great to be able to manage and access machines when other services have failed or aren't responding.
Typical NinjaOne Fan
What do you like best about the product?
Reporting tools and backup solutions are in a easy to find place.
What do you dislike about the product?
No screen capture tool and user login area not detailed.
What problems is the product solving and how is that benefiting you?
Executive and Asset summary reports save me lots of time.
NINJA powerful and easy to use
What do you like best about the product?
NINJO one's UI is pretty easy to navigate. It also has a decent amount of features from Splastop, Terminal, and spec information regarding it's computers that is useful.
What do you dislike about the product?
NINJA usually installs pretty easily on computers, but ever one hundred computers or so it has an issue with an install. In these cases it often doesn't uninstall/reinstall very easily.
What problems is the product solving and how is that benefiting you?
NINJA one, helps us alert us whenever one of our computers is having an issue whether it be a low storage space available or a disk error. We also occassionally use it for remoting onto computers, and it gives a good snapshot of where the computers spec are at.
Very simple rmm
What do you like best about the product?
What I like best is that it is extremely easy to pick up and learn while at the same time being super powerful.
What do you dislike about the product?
Historically I was not a huge fan of the backups as it took multiple meetings with support to get image backups working however now they work great
What problems is the product solving and how is that benefiting you?
Ninja makes it extremely easy to manage a large amount of endpoints in most aspects
Works on my machine
What do you like best about the product?
It keeps track of various crucial details about our clients' machines, which is super helpful in troubleshooting, tracking warranties, and even determining whether we need to trash a computer.
What do you dislike about the product?
Once in a while the interface will bug out and I'll have to refresh it, but otherwise it tends to work no problem.
I also wish the errors were clearer about Splashtop issues.
I also wish the errors were clearer about Splashtop issues.
What problems is the product solving and how is that benefiting you?
Easy access to the important/mission critical details, easy for users to report tickets, easy for us to remote into machines, and file backups that work pretty well.
Fantastic RMM tool
What do you like best about the product?
The visibility into all of our devices makes everything so much easier for a multitude of different reasons.
What do you dislike about the product?
It would be nice if there was a check for duplicate devices based on serial number instead of having to do it manually.
What problems is the product solving and how is that benefiting you?
The ability to remote manage devices with limited user interaction
NWF Group - Ninjaone
What do you like best about the product?
There are many different things about ninja that makes it brilliant from the easy to use platform to easily create policies for endpoints. They are also always and I mean always adding new features, doing updates and listening to their community on what future features etc they want and you don't get this with a lot of platforms.
Ninja support team are brilliant, always allowing me to try out the betas which is the fun part of it and exploring as well.
We use the ninja remote support tool now and thats just a brilliant feature they have brought out thats included in the price we pay, allowing seeing multii screens, file sharing and all the features you need/want in a remote tool.
We use ninja all day every day, can't imagine a day without ninja now.
To implement the tool was soo easy and didn't distrub anyone working
The integrations the ninja are bringing out are brilliant, speically the Crowdstrike one but also vulnerability scanning.
Ninja support team are brilliant, always allowing me to try out the betas which is the fun part of it and exploring as well.
We use the ninja remote support tool now and thats just a brilliant feature they have brought out thats included in the price we pay, allowing seeing multii screens, file sharing and all the features you need/want in a remote tool.
We use ninja all day every day, can't imagine a day without ninja now.
To implement the tool was soo easy and didn't distrub anyone working
The integrations the ninja are bringing out are brilliant, speically the Crowdstrike one but also vulnerability scanning.
What do you dislike about the product?
Think it needs to have an API into powerbi so we can get more data and present some data to our CIO but will put this as a feature request and ninja usually implements feature requests.
What problems is the product solving and how is that benefiting you?
Automatic server and endpoint patching on a schedule to suit us- this also means we are able to get on with other work/projects without spending time doing updates etc
Lots of logs as well for each endpoint which helps resolve issue
MDM solution included now so all our devices in one place
Lots of logs as well for each endpoint which helps resolve issue
MDM solution included now so all our devices in one place
Very good tool for IT Admins
What do you like best about the product?
The easiness of configuring the portal and features
What do you dislike about the product?
Nothing that I can specify as an dislike factor
What problems is the product solving and how is that benefiting you?
Applying patches to multiple coputer was a hussle in the past also if a software need to be removed from multiple PC or locate which all PC have a specific software installed was time consuming process whihc is now resolved by NinjaOne.
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