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All in One Features
What do you like best about the product?
- Asset monitoring
- Remote Softwares
- AV intigration
- Remote detailed Windows update tools
- Remote Softwares
- AV intigration
- Remote detailed Windows update tools
What do you dislike about the product?
- Sometimes we are not able to received reports.
What problems is the product solving and how is that benefiting you?
- Asset management
- Remote Management for support
- Patch Managment
- Endpoint MOnitoring
- Remote Management for support
- Patch Managment
- Endpoint MOnitoring
A breath of fresh air
What do you like best about the product?
After using a previous RMM and having random issues and headaches with onboarding new systems, rolling out and stopping particular patches, making company specific policies and much, much more. NinjaOne has certainly shown not only me, but the team in general, that things can be so much easier and smoother to roll out.
What do you dislike about the product?
The only issue that I've had so far is integrating BitDefender, it does have to be created in the EU and not US instance which means you may potentially have to lose all your endpoints to create a new instance to integrate.
What problems is the product solving and how is that benefiting you?
We recently had a whole heap of issues where we couldn't easily create company specific policies and tie it all into one policy. Ninja have the ability for this to be done rather than 20 thousand menus and ensuring that you select the right company in the right menus for it to work. It's simple, it's easy and it works.
Easy and Efficient Remote Management
What do you like best about the product?
One of the most helpful features of NinjaOne is the automated scripting feature, allowing us to quickly and effectively update and deploy software to hundreds of stations without taking hours out of our day. It's like having an army of helpdesk engineers assisting you!
Being able to customize and configure our own scripts for applications has saved us hundreds of hours in labor.
Being able to customize and configure our own scripts for applications has saved us hundreds of hours in labor.
What do you dislike about the product?
One minor issue with NinjaOne is the small learning curve to discover where specific settings and features are. This is only a slight problem, as once you know where they're located you don't experience any issues after that.
What problems is the product solving and how is that benefiting you?
Automating patch deployment on hundreds of stations that we manage and support. Being able to remotely monitor and manage all of our systems with a few clicks saves time and money for our company and helps increase our bottom line.
Ninja - Ever improving
What do you like best about the product?
The powershell scripting has made my job a lot easier. The scheduling has gotten easier
What do you dislike about the product?
It can die on a computer easliy requireing either a reinstall or a wipe of the computer, this is migitgated by the fact its happening to computers that have been left alone.
What problems is the product solving and how is that benefiting you?
We've adapted our update scripts for bespoke software, eased computers building
Great Product for Remote Management
What do you like best about the product?
It is a great product for a medium sized company. It has a nice user interface that is easy to use and understand. It has a nice feature set such as patch management, the flexibility to use multiple remote management tools, and built in community discussions and guides to help with getting features working or learning how to use the system in its fullest capacity.
What do you dislike about the product?
Reporting is the one area that NinjaOne seems to be lacking in. There a few standard built-in reports but they are not the mosy useful. Also, the reporting capabilities on device performance such as CPU usgae, memory, and hard drive space are lacking in how far back they go. It would be nice if they showed longer history for troubleshooting.
What problems is the product solving and how is that benefiting you?
It has allowed us to have all of our endpoints in one system and allows us to manage them all within one platform. It also allows us to have patch management enabled and controlled all within the same platform.
Nice RMM tool. Coming from Automate I was surprised with the feature set. Very easy to use and learn
What do you like best about the product?
I have come from a background in DattoRMM and Connectwise (formally Labtech) Ninja is the easiest to navigate for the most part and is very intuative.
What do you dislike about the product?
I feel like backup management (backup plans and scheduling) could be improved. I would also like to see more features such as live screenshot like Screen Connect.
What problems is the product solving and how is that benefiting you?
One pane of glass for management of endpoints is crucial in maintaining a proactive IT enviroment. I save countless hours each week that I can put into self education
Great RMM
What do you like best about the product?
Very quick responses by support. Great account manager. I like that they are continuing to expand capabilities and have roadmaps published. Overall a great experience. It was very easy to implement. Backups and restores work great, and there are no additional agents to install regarding backups.
What do you dislike about the product?
The only thing I dislike is that it does not have Linux backups built in.
What problems is the product solving and how is that benefiting you?
Visibility into the network assets; is great for inventory purposes. Patch management is easy to manage and works great. Convenient for remote access/support when users experience issues. Endpoint management is made easy and it includes monitoring and alerting.
Great remote computer software
What do you like best about the product?
being able to see what computers are needing help and what the issue is that they are having
What do you dislike about the product?
Nothing really only thing that catches us off guard is the last user signed in. Is not always correct
What problems is the product solving and how is that benefiting you?
great for medium-sized businesses we have around 250 computers and we use a few ways to remote in but ninja has been the software we use to push scripts and all sorts of things. Really makes our job easier
Perfect UI and patch management system
What do you like best about the product?
*Patch management configuration options
*Ninja remote built in support
*Reports
*Scheduled tasks
*The continued addition of new features (roadmap)
*Ninja remote built in support
*Reports
*Scheduled tasks
*The continued addition of new features (roadmap)
What do you dislike about the product?
*Third party software patching support needs improving and i'm sure it will
What problems is the product solving and how is that benefiting you?
Making sure patch compliance is being met
An IT RMM that suits our team's need
What do you like best about the product?
Easy to manage and navigate unlike any other RMM tool.
The Ninja Dojo also helps us a lot during the testing up to the migration.
Issues were resolved immediately with the help of our account manager
The Ninja Dojo also helps us a lot during the testing up to the migration.
Issues were resolved immediately with the help of our account manager
What do you dislike about the product?
The migration from an old Ninja platform (manage by 3rd party) to our own NinjaRMM seems to be a pain. We tried to follow what was in the dojo but unfortunately some machines are lost in the transition.
What problems is the product solving and how is that benefiting you?
All our requirements were catered by the NinjaOne tool. The OS patching , Asset inventory, Ticketing system , Remote support, among others were put together in one tool to avoid the confusion of using multiple tools.
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