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Excellent application but still needs a lot of development
What do you like best about the product?
the well-designed environment, the immediacy of the remote tools and the information we receive about the devices
What do you dislike about the product?
the delay in the implementation of requests for development
What problems is the product solving and how is that benefiting you?
management of all devices and remote access, user request management system
Simplified Device Management, Quick Setup
What do you like best about the product?
I like NinjaOne because it's simple and brings monitoring, patches, and remote access together in one place. It makes patching, troubleshooting, and automation easy. The monitoring gives me visibility, patching keeps systems secure, and remote access lets me fix issues fast all in one tool. Additionally, the initial setup was very easy and quick, just a few steps, and we were ready to go.
What do you dislike about the product?
Reporting could be better, and the mobile app feels limited. I would like a customizable dashboard in reporting and for the mobile app to be more powerful with full remote access and better alerts.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote monitoring and managing devices. It makes device management easy by handling monitoring, patching, and remote support in one place.
Simple, Stress-Free Endpoint Management, but Reporting Customization Falls Short
What do you like best about the product?
Its simple, clean interface can allow managing endpoints quickly and without stress.
What do you dislike about the product?
Poor in-built reporting customization as compared to certain enterprise RMM tools.
What problems is the product solving and how is that benefiting you?
NinjaOne integrates patching, monitoring, and remote support, which saves time, and lessens down time to enable me to deal with proactive IT management.
Easy to Use, Feature-Rich, and Backed by Amazing Tech Support
What do you like best about the product?
The ease of use, works on both Mac & PC, and is very feature rich. The product is continuously improving and the company is receptive to user feedback. The setup was very quick. Tech Support is amazing.
What do you dislike about the product?
Some of the third party integrations need a better workflow for accessing info. Specifically BitDefender and the Endpoint & SaaS Backup.
What problems is the product solving and how is that benefiting you?
We have much more info about the servers and endpoints we have deployed. The remote tools work well for both remote access, troubleshooting, and advance warning of issues like low disk space or pinned CPUs etc.
Easy Setup and Centralized Tool Management in NinjaOne
What do you like best about the product?
Very easy to setup and implement. Consolidates most of the tools you would be using, so rather than going to another vendor portal, you may control it from NinjaOne
What do you dislike about the product?
The UI can be confusing. It took me a while to get used to the navigation and where things are. MacOS MDM is functional but still needs work.
What problems is the product solving and how is that benefiting you?
It consolidates a lot of different vendors that we use into one. We are also able to manage our devices much easier with NinjaOne.
Effortless Setup and Automation with Ninja Remote
What do you like best about the product?
Ninja Remote is a fantastic utility. Setting up endpoint patching is simple, and once configured, it requires little attention. Importing, adding, and customizing automations is straightforward as well. Deployment is also extremely easy, making the overall experience very smooth.
What do you dislike about the product?
As far as I can tell, there are no downsides. NinjaOne meets all of our requirements.
What problems is the product solving and how is that benefiting you?
Ninja has addressed several challenges for us, including remote access, patch management, and ongoing monitoring and maintenance. As a result, my team can now dedicate more time to proactive maintenance instead of constantly reacting to issues. Since we started using NinjaOne, we've noticed a significant decrease in the number of calls and emails we receive.
Comprehensive Features That Empower Our Team
What do you like best about the product?
The range of features your product provides truly helps us explore our needs in depth and figure out how best to address them.
What do you dislike about the product?
So far, I haven't come across anything about the product that I dislike.
What problems is the product solving and how is that benefiting you?
We are HIPAA and SOC 2 compliant, and connecting Ninja to Vanta for our auditors has been a significant step forward for us. Additionally, our integration with CrowdStrike Falcon has made it easier for our technicians to navigate their workflows.
Saves Time and Enhances IT Efficiency
What do you like best about the product?
I like how NinjaOne saves time by spotting issues early and remotely fixing them without having to chase things down.
What do you dislike about the product?
I'd just say the price.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps all our devices in check with patching, monitoring, and remote fixes and saves time by spotting issues early and allowing remote fixes without chasing them down.
Improved Speed and Visibility, But Navigation Could Be Smoother
What do you like best about the product?
Its better then our previous system. We can see more information on hardware and run jobs quicker.
What do you dislike about the product?
I dont know enough about to use more features or they be features that I dont even know about just yet.
What problems is the product solving and how is that benefiting you?
It is showing everything efficiently such as if updates are requires for assets and shows battery efficiency. And allowing us to run jobs quicker which is helping with quick ticket closures
Simple UI That Makes Management a Breeze
What do you like best about the product?
The simplicity of the UI. The ease of adding new scripts/apps etc
What do you dislike about the product?
Lack of certain features IE; Unable to mass import device lists to create groups etc
What problems is the product solving and how is that benefiting you?
Quick and simple deployment of applications.
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