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Excelent
What do you like best about the product?
I had the opportunity to test several tools of the same kind. What I like most about Ninja is the ability to create strategies to automate software installation. And even more, the customer service which is excellent. We are followed, the after-sales service is fast and efficient. Documentation is available in 1 click with Dojo.
What do you dislike about the product?
What I do not like? I have not found yet.
May be a lack of possibilities to update software without having to uninstall and reinstall it manually or via a script.
May be a lack of possibilities to update software without having to uninstall and reinstall it manually or via a script.
What problems is the product solving and how is that benefiting you?
Remote PC management (remote sales).
Install software remotely not connected to the local network unlike via the active directory.
Supervise the inverters and have feedback by email and on the web interface.
Install software remotely not connected to the local network unlike via the active directory.
Supervise the inverters and have feedback by email and on the web interface.
NinjaOne handles all of our automation and patching needs
What do you like best about the product?
NinjaOne makes automating processes and patching computers a breeze. We always know when there is an issue with a client's computer. We also always know if a patch is missed, the computer has been running for too long with a reboot or any other parameter we setup for monitoring
What do you dislike about the product?
The only real downside of NinjaOne is writing your own policies can be a little difficult. You need to really have a firm grasp on powershell for windows or bash for Macs.
What problems is the product solving and how is that benefiting you?
NinjaOne really helps us most with patching windows client computers and with monitoring the computers for any needs, we can see what patches need to be installed and if the computer needs to be rebooted. The other big thing is knowing when computers have been on too long and need to be restarted.
NinjaOne Review
What do you like best about the product?
It provides centralized management of our client endpoints
What do you dislike about the product?
It can be difficult to manage some features and there is no good remote access tool.
What problems is the product solving and how is that benefiting you?
Allowing us to manage our client endpoints in a single pane of glass.
NinjaOne Review for you
What do you like best about the product?
It is easy to use, fairly easy to manage, and has a mobile app.
What do you dislike about the product?
The mobile app is not as robust as the GUI. Sometimes applying policies can be confusing.
What problems is the product solving and how is that benefiting you?
Remote management of our client machines, uncovering issues with hardware, backend remediation of certain issues.
User Friendly Remote Support Service
What do you like best about the product?
I have integrated remote support services in the past for different Products. Ninja RMM proved to be very easy to install on Windows PCs, and Macs alike. The policies are straightforward for setting up updates.
What do you dislike about the product?
It takes a bit of time before details populate in the window when looking for specifics on the computer hardware. I feel like it's pulling the info right then and there instead of storing a snip of it from maybe 30 seconds ago.
What problems is the product solving and how is that benefiting you?
It allows us to write customized scripts for pushing changes to endpoints. Instead of running updates manually for each endpoint, we can save time by automating the process.
Nice !!!
What do you like best about the product?
All the users info and notes can be in one system
What do you dislike about the product?
I would like a two factor when connecting to the users device
What problems is the product solving and how is that benefiting you?
It has helped a lot in controlling the environment of all the endpoints.
Simply powerful — simple to set up, and really powerful.
What do you like best about the product?
It is straightforward to get up and running with NinjaOne. Creating organisations, adding devices, and setting up appropriate and effective policies is easy. I believe that pretty much anyone can use NinjaOne for the necessary basics, but a skilled user can truly make it sing.
What do you dislike about the product?
NinjaOne's suite of integrations is a tad lacklustre. It covers most bases, but it would be great to see more ticketing systems and perhaps something like Zapier.
What problems is the product solving and how is that benefiting you?
Ninja makes it easy to keep an eye on the health of our device park, catch issues before they become critical or even a real problem, and provide staff with the remote support they need and deserve.
Love Ninja
What do you like best about the product?
The interface is clean and easy to navigate. Administrative tasks, from adding users to creating scripts and scheduled tasks, take minutes to complete, not hours. Devices requiring attention are also a click away from the main dashboard, allowing you to view and address concerns and maintenance problems without the need to dig for information.
What do you dislike about the product?
The app is not responsive to screen sizes. It is designed for desktop use only and does not compensate for smaller screen widths.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
What problems is the product solving and how is that benefiting you?
I started working at my current company after patching policies were set in our previous RMM tool. The policies hardly worked and created a lot of noise in our ticket queue that went ignored. When we switched to Ninja, policies took less than an hour to set and just worked. There was no fiddling around with testing, trying to dig for problems, or continuous communication with support.
A must-have!
What do you like best about the product?
A huge upside is the cloud-based service, as well as the mobile apps. We can manage devices from anywhere at any time. But a significant upside is the support department and their reliability, as well as the community site "Dojo"! Absolute 10 out of 10!
What do you dislike about the product?
Device Activity logs could potentially show more detailed information or, i.e., suggest solutions to failed scripts directly.
What problems is the product solving and how is that benefiting you?
We are automating conditionally triggered actions on devices that used to generate the most tickets. This way, we are saving precious time and concentrating on major improvements.
One stop shop
What do you like best about the product?
I like the capabilities of using PowerShell and being able to remote to my devices.
I get the most value with automatic patching for windows.
I get the most value with automatic patching for windows.
What do you dislike about the product?
I think the interface looks a little outdated and I wish they can do zero-touch deployment for mac
What problems is the product solving and how is that benefiting you?
Consolidating all out platforms into 1 service, wether is linux, PC or mac
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