External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fantastic RMM tool
What do you like best about the product?
The visibility into all of our devices makes everything so much easier for a multitude of different reasons.
What do you dislike about the product?
It would be nice if there was a check for duplicate devices based on serial number instead of having to do it manually.
What problems is the product solving and how is that benefiting you?
The ability to remote manage devices with limited user interaction
NWF Group - Ninjaone
What do you like best about the product?
There are many different things about ninja that makes it brilliant from the easy to use platform to easily create policies for endpoints. They are also always and I mean always adding new features, doing updates and listening to their community on what future features etc they want and you don't get this with a lot of platforms.
Ninja support team are brilliant, always allowing me to try out the betas which is the fun part of it and exploring as well.
We use the ninja remote support tool now and thats just a brilliant feature they have brought out thats included in the price we pay, allowing seeing multii screens, file sharing and all the features you need/want in a remote tool.
We use ninja all day every day, can't imagine a day without ninja now.
To implement the tool was soo easy and didn't distrub anyone working
The integrations the ninja are bringing out are brilliant, speically the Crowdstrike one but also vulnerability scanning.
Ninja support team are brilliant, always allowing me to try out the betas which is the fun part of it and exploring as well.
We use the ninja remote support tool now and thats just a brilliant feature they have brought out thats included in the price we pay, allowing seeing multii screens, file sharing and all the features you need/want in a remote tool.
We use ninja all day every day, can't imagine a day without ninja now.
To implement the tool was soo easy and didn't distrub anyone working
The integrations the ninja are bringing out are brilliant, speically the Crowdstrike one but also vulnerability scanning.
What do you dislike about the product?
Think it needs to have an API into powerbi so we can get more data and present some data to our CIO but will put this as a feature request and ninja usually implements feature requests.
What problems is the product solving and how is that benefiting you?
Automatic server and endpoint patching on a schedule to suit us- this also means we are able to get on with other work/projects without spending time doing updates etc
Lots of logs as well for each endpoint which helps resolve issue
MDM solution included now so all our devices in one place
Lots of logs as well for each endpoint which helps resolve issue
MDM solution included now so all our devices in one place
Very good tool for IT Admins
What do you like best about the product?
The easiness of configuring the portal and features
What do you dislike about the product?
Nothing that I can specify as an dislike factor
What problems is the product solving and how is that benefiting you?
Applying patches to multiple coputer was a hussle in the past also if a software need to be removed from multiple PC or locate which all PC have a specific software installed was time consuming process whihc is now resolved by NinjaOne.
NinjaOne Applicaton Review
What do you like best about the product?
After the client is setup on the remote machine, NinjaOne allows easy management of the device settings. Allows Windows updates and easy software installation remotely.
What do you dislike about the product?
I have found that not all installed software on a machine is registered on the Ninja portal. We have found that apps installed in the local user directory does not show in the software inventory.
What problems is the product solving and how is that benefiting you?
Rather than using a separate WSUS, SCCM and Antivirs server, I can use NinjaOne for multiple purposes.
Using NinjaOne means I dont have to install another remote management software such as Ultra VNC or Teamviewer
Using NinjaOne means I dont have to install another remote management software such as Ultra VNC or Teamviewer
Finally, an RMM that works
What do you like best about the product?
We love that NinjaONE is straightforward enough that most features just work out of the box. Implementation is straightforward, and Ninja integrates with our PSA and documentation platform nicely. We've used several other RMMs over the years, and most of them are so complex that they are almost impossible to get properly configured. None of the other RMMs we've used comes close to how happy we are with NinjaOne. They keep adding additional features, and our rep is fantastic about keeping us informed about changes and upcoming releases. We rarely have to contact customer support.
What do you dislike about the product?
The "red light / green light" status indicator for per-machine and per-organization health isn't as useful as it would appear. Because there's almost always something queued for install or execution, the yellow and red statuses are a fairly common state even with well-managed machines, reducing the usefulness of a "warning light" system.
What problems is the product solving and how is that benefiting you?
NinjaOne is our primary source of truth for machine inventories, software patch statuses. We also use their Remote Access Portal to allow our clients to remotely access their own machines.
Ninja is awesome.
What do you like best about the product?
Automation for Windows updates, leveraging Active Directory to deploy agents and monitoring of HDD capacity with different levels of alerting. This saves us plenty of time...
What do you dislike about the product?
We have it on a TV screen in our office and because it is a web application, we need to use 2FA, which is a bit clunky on our TV, but we have a workaround with a generic account.
What problems is the product solving and how is that benefiting you?
Keeping windows servers up to date and running out of hard drive space.
Excellent convenience
What do you like best about the product?
NinjaOne has made our internal IT departments job so much easier with policy, remote support, alerting, patching, general statistics, and reporting
I have recommended Ninja to friends in the MSP space as well as other internal IT teams because I truly believe it is one of (if not /the/) best solutions in this category
I have recommended Ninja to friends in the MSP space as well as other internal IT teams because I truly believe it is one of (if not /the/) best solutions in this category
What do you dislike about the product?
The annoying parts about Ninja are mostly UI issues, Having NMS and endpoints in the same list pollutes the UI and makes it difficult to navigate
No major issues come to mind
No major issues come to mind
What problems is the product solving and how is that benefiting you?
NinjaOne is giving us complete oversight of our assets out in the field we did not have while we were still predominantly working with legacy tools, Relying on AD, GPO's, SCCM, and WSUS
Now with a mix of AD, AAD, and standalone devices we can standardize across the board
Now with a mix of AD, AAD, and standalone devices we can standardize across the board
NinjaOne is a great tool for managing servers and desktops
What do you like best about the product?
Patching works good with Windows and even Linux now. Automation scripts and easy PS / Terminal access is also a big plus. Overall I'm more satisfied to it than other tools I've used.
What do you dislike about the product?
Remote management sessions don't always launch and have connection errors. There's little learning curve to use patching and management but once you get it set up it's works good.
What problems is the product solving and how is that benefiting you?
Endpoint patching, inventory, monitoring and management.
Ninja Team and our dedicated rep Joey are unmatched
What do you like best about the product?
NINJA is a gamechanger when it comes to managing endpoints. Whether you are an MSP with external endpoints, or an internal team managing your own business - we could not imagine how you would do it successfully without NinjaRMM/NinjaONE
What do you dislike about the product?
NinjaRMM/NinjaONE is rapidly expanding and devloping new features. Where they are already tried and true in RMM, they are now releasing more helpful features like ticketing, and knowledge bases. The only complaint we have if you can call it one is that we wish we could work with them more on more fronts.
What problems is the product solving and how is that benefiting you?
We had an issue with patch updates not sticking in our other systems, and alot of misinformed techs because of these systems. Ninja gave us full control, and built up our trust to know that when we issue a command or run a script over their software - it gets done. NinjaRMM solves many painpoints that we've experienced - but if you are coming in from no endpoint management system to begin with then this will be a new world for you. Gamechanger
Excellent IT tool
What do you like best about the product?
Intuitive user interface. Powerful remote management. Proactive monitoring. Security and protection. Task automation. Integrations and ecosystem. Excellent technical support.
What do you dislike about the product?
Complexity at some points in advanced configuration
Limited customization of reports
Real-time monitoring capability, when there is a lot of infrastructure
Limited customization of reports
Real-time monitoring capability, when there is a lot of infrastructure
What problems is the product solving and how is that benefiting you?
Proactive management of IT assets, their monitoring, and security patch management. Also, an important point is agile remote connection for management.
showing 3,111 - 3,120