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Ninja One a big help for IT department.
What do you like best about the product?
Software deploy, Ticket System, Remote desktop: 3 words that describe a big part of "IT life".
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
What do you dislike about the product?
Maybe is not so easy to use for the frist or second times.
What problems is the product solving and how is that benefiting you?
Time saving
Software standardization
Increase security (Wind Update and softare update)
Software standardization
Increase security (Wind Update and softare update)
Time Saver
What do you like best about the product?
The ability to Remote into enduser computers to trouble shot and statistics on workstations\servers.
What do you dislike about the product?
I'm not liking that sometimes the appliation will boot me out during the day and I'll lose my notes.
What problems is the product solving and how is that benefiting you?
I'm able to push updates and monitor my IT environment.
NinjaOne
What do you like best about the product?
We like that we can remotely install apps and transfer files
What do you dislike about the product?
Please add the feature to install patches by CVE or KB
What problems is the product solving and how is that benefiting you?
Patching and inventory of hardware
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
Ninja has been a terrific product for end user support as well as patching.
What do you like best about the product?
Splashtop and Bitdefender. I also like using Ninja to patch workstations and servers.
What do you dislike about the product?
When using splashtop for a remote access tool, you have to toggle between multiple momitors.
What problems is the product solving and how is that benefiting you?
Patch management and endpoint security
Best Tool I've Reviewed for End Point Management
What do you like best about the product?
The best features for me are seeing the current status of equipment and remote tools.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
Plus, the NinjaOne interface has an intuitive feel so it's easy to learn.
What do you dislike about the product?
I have no dislikes of the product or it's features.
What problems is the product solving and how is that benefiting you?
Visibility of the patching levels, remote troubleshooting, remote Powershell, command-line and file browser are great tools.
Excellent product for SMB! Fantastic support and new feature development.
What do you like best about the product?
Their service support is excellent! I love the dojo and new feature roadmap. Fantastic resources.
What do you dislike about the product?
Its a great product, but reporting could be better.
What problems is the product solving and how is that benefiting you?
Keeping track of our inventory (equipment and software). Unified interface for my help desk technicians to provide support to end users. Ticketing integration with help desk support tools.
Great all-around RMM
What do you like best about the product?
Easy of use, automations, product development speed, 3rd party patching, reporting capabilities.
What do you dislike about the product?
Would like the ability to set multiple patch maintenance windows for servers without having to create a bunch of new policies.
What problems is the product solving and how is that benefiting you?
Cosolidating all remote support capabilies into 1 platform. Allows our IT support staff to resolve issues quicker with the built-in automations and data.
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