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Loads of features, easy to use
What do you like best about the product?
The company listens to their customers and adds requested features. We are able to submit a feature request or vote on existing requests. As a result, there are lots of useful features.
What do you dislike about the product?
Scripting functionality works well, but depends on user knowledge (only certain scripts are provided by Ninja). As a result, I'm learning alot of PowerShell. :)
What problems is the product solving and how is that benefiting you?
Ninja lets us see, at a glance, the health of our systems for a given company or location. It also provides lots of options for remote support of our workstations and servers.
Ninja's powers grow stronger with every release
What do you like best about the product?
Ninja's powers grow stronger with every release. Using NinjaOne's patching, scripting and policies, I can automate onboarding new computers, install software, install printers, remove terminated and stale users, the list goes on. Automations run instantly. You can actually upload an installer file! They have a vibrant Discord community full of responsive Ninja employees and helpful Ninja professionals. They actually listen! NinjaOne is in constant development, actively encouraging users to submit their ideas and requests to be added to the development roadmap. Community events abound and they also have some nice swag! It's the whole package.
What do you dislike about the product?
Development of new features feels slow. I suppose that could be good or bad. Pricing is not transparent and requires a conversation with account manager.
What problems is the product solving and how is that benefiting you?
Onboarding endpoints, installing software, provisioning profiles, installing printers, patching OS, password rotation, cloud file and image backup, monitoring web domains, monitoring IP changes, hardening scores, the list goes on...
NinjaOne helped us take control of our IT Infrastructure
What do you like best about the product?
I like that Ninja is ever expanding its capabilities, taking user input, and have account managers that are easy to contact and knowledgeable. And whenever they don't know the answer right away, they get right on with researching the answer with their engineers.
What do you dislike about the product?
There's very little that we don't like about Ninja. The only minor complaint is that they seem to have a bigger focus on MSPs as opposed to internal IT Depts.
What problems is the product solving and how is that benefiting you?
Ninja helps us keep track of all of our devices and which departments that are assigned to. It allows us to keep all of our devices up to date with Windows and Software Patching. It gives us the ability to detect problems before the end user ever notices, and do a lot of troubleshooting without even needing to remote in, but allows us easy access to remote in when needed. It also has been very helpful having access to the tools such as task scripting and terminal access to the devices to do a lot of troubleshooting, maintenance, and compliance rules tweaked without the end user ever even knowing that work has been done.
Review of NinjaOne
What do you like best about the product?
SImplicity. The interface is all very intuitive. We had to retrain the entire staff from a previous RMM and it was very easy. previously difficult tasks (scripting, remote tools, etc) were difficult to use and or find.
What do you dislike about the product?
Windows Patching and patch reporting could be better but I feel like every RMM fails in this area.
What problems is the product solving and how is that benefiting you?
Again would be it's simplcity. Previously creating scripts for software deployment was a pain. Much simplier with NinjaOne. My techs can do a lot more because it takes less time and experience to do .
recent outage and response
What do you like best about the product?
Response time and customer service and efficiency.
What do you dislike about the product?
So far everything has gone well. Hiccups included they're fast to fix them and relay the issues and resolutions effectively
What problems is the product solving and how is that benefiting you?
Mac agents and security terminal scripts. Most ITs know Macs are a pain to deal with remote wise especially upon first setup of remote agents.
Ninja offers many valuable tools under one roof
What do you like best about the product?
Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available.
What do you dislike about the product?
I can't think of any downsides of Ninja. Everything works as advertised.
What problems is the product solving and how is that benefiting you?
Ninja is helping us solve the problem of assisting remote workers. Previsouly nothing was in place to assist anyone who didn't work in the office. It also helps us manage machines updates as nothing was in place before.
Jackie - IS THE BEST
What do you like best about the product?
The account management support is fantastic. We're never left hanging with Jackie or the rest of the Ninja team. We like to believe that Ninja truly cares about our organization!!!! :)
What do you dislike about the product?
There's only one Jackie!
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
What problems is the product solving and how is that benefiting you?
Quick Support. Networking monitoring and licensing is great. Definitely helps productivity.
Well Rounded Platform
What do you like best about the product?
I love how I have a standardized single management interface for all aspects of the RMM and no longer need to switch between five different products. Additionally, they helped us better standardize security implemented with policies and partnerships (S1 for example).
What do you dislike about the product?
The third party app updating mechancisim needs an overhaul entirely. It's one of those moments where I would just approach the ninite developers and buy the company and employees out to perfect this aspect.
What problems is the product solving and how is that benefiting you?
We struggled between multiple interfaces when operating as an MSP. As we grew, the notion of bouncing around became overwhelming and was a clear growth inhibitor. NinjaOne solved this with one UI.
An RMM tool that simplifies tasks and makes endpoint management a breeze!!
What do you like best about the product?
The simplicity of it all. From the ease of installing/uninstalling agents, managing and setting up alerts and policies, creating and deploying scripts/applications. The platform has reduced time needed for simple management processes.
What do you dislike about the product?
Not too much to list here. I would like to see better insights into the patch management dashboard, like drilldowns of what PCs or clients may have failed/missed patches, and a lack of integrations with third party vendors/plugins.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us reduce time for employee onboardings by the easy implementation of automation/scripting. It has unified the processes of endpoint management as well as simplified patch management all together. And it is great that the Patch Management ACTUALLY WORKS!!!
Solid product and support
What do you like best about the product?
Ease of use and management and suppot when needed.
What do you dislike about the product?
Nothing I can think of specifically.....
What problems is the product solving and how is that benefiting you?
We can remotely monitor and manage a very large number of endpoints and organizations with far fewer staff than with the traditional break-fix model.
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