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A good RMM at last
What do you like best about the product?
Its a very flexible platform with great scripting and reliability, we use teamviewer mainly and this integrates well into the platform. Support is also very responsive as is the dev team
What do you dislike about the product?
There are a few things like reporting that need serious improvement but you can at least export most of the data to create them manually. More work is required in the area of integrations with products that MSPs use
What problems is the product solving and how is that benefiting you?
Our previous RMM had been causing issues with lazy programming, turning off Splashtop for our main customer actually removed all versions, no matter what version or licence. As if this wasn't bad enough the support team and their management didn't seem to care. None of these issues with Ninja, very pleased how its going.
Great product for monitoring and managing your IT infrastructure
What do you like best about the product?
Easy to implement and manage , very helpful for working and keeping up to date your endpoints/servers. Lightweight and does not consume network resources on daily basis.
What do you dislike about the product?
Nothing to dislike in particular , some errors when trying to update specific OS versions and/or printer drivers. Some more overall control onto the patch management would be great to have.
What problems is the product solving and how is that benefiting you?
Managing system updates/Patches for all units, including servers and workstations. Installing new software or updating existing ones is also very useful in regards of being able to manage every product simultaneously.
Extremely responsive and helpful
What do you like best about the product?
Easy to use and there is always a team to help you.
What do you dislike about the product?
The cost, but it isnt the most expensive either. I just don't like spending money.
What problems is the product solving and how is that benefiting you?
They give you the ability to customize and build your own RMM that works for you.
NinjaOne - Great RMM Solution.
What do you like best about the product?
We have been using NinjaOne for over two years and believe the solution has an excellent interface and provides a fantastic platform to support our users. The mobile application is excellent and offers an effective way to support users from remote locations. Development of the solution is also excellent, and both web and mobile platforms are regularly updated with new features. The NinjaOne team also listen to the feedback from their customers and try to include these ideas in future releases.
What do you dislike about the product?
Reporting - I would like to have more flexibility with the query. We are investigating the ticketing system and finding some web views challenging. Ticketing on the mobile application is a great addition, though.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a stable support platform for our business. Alerting system is fantastic and allows us to offer proactive support to all our users. I'm sure many of the new features that will be deployed in future releases will also benefit our business.
Really enjoy NinjaOne, i recommended it to all my colleague
What do you like best about the product?
The most helpful about NinjaOne is the OS patching and the possibility to control the operation of endpoints completely remotly. Plus, the ability to launch scripts and create some reports to show to the customers.
What do you dislike about the product?
Honestly, I don't find anything unuseful or to dislike inside NinjaOne. Perhaps the thing I use the least is the documentation, but I don't dislike that. So in conclusion, there is nothing i don't like in NinjaOne.
What problems is the product solving and how is that benefiting you?
First, I would say the OS update patches. Many customers had their endpoints not updated to the latest OS versions, which often caused problems and slowdowns with the PCs. Now, with NinjaOne, my customer's PCs are constantly updated, and so I proactively solved some operational issues, allowing my technical helpdesk to work better and faster.
Breath of fresh air
What do you like best about the product?
It has the simplicity for your to get up and running on the system from day one, whilst it has plenty of depth to allow you to mould it to your needs as your experience grows.
What do you dislike about the product?
Not a lot. We have been waiting what seems like forever for the next major release which should include BitDefender GravityZone integration, but apart from that, it pretty much does what we need and then some.
What problems is the product solving and how is that benefiting you?
Our major problem was handling patching centrally, which our old RMM simply failed to do.
Real MSP experience
What do you like best about the product?
Simple UI with most everything you need right in front of you. Great dashboard. Ability to script and automate a fair amount of actions
What do you dislike about the product?
Honestly, not much to dislike. The built in alerts could receive some upgrades as we've written a fair number of scripts to replace them.
What problems is the product solving and how is that benefiting you?
It's an RMM that feels like an RMM and is doing everything an RMM does. I can't wait until their MDM gets released and becomes readily available
Great Product and Partner
What do you like best about the product?
I have used many RMM platforms over the years, and Ninja is great value for money. The account management team are helpful without trying to upsell.
What do you dislike about the product?
Still focussed primarily on the MSP market
What problems is the product solving and how is that benefiting you?
Patch Management and automation is a life saver for small internal IT teams
Perfect tool for managing IT assets and monitoring company risks.
What do you like best about the product?
The best thing is the easy integration of the various building blocks, such as maintenance, OS patches and software patches. Compared to other software manufacturers, the operation of the interface is absolutely intuitive.
What do you dislike about the product?
Since NinjaOne is constantly evolving, problems with integration are short-lived, as the developers and support staff take care of any problems that arise very quickly.
What problems is the product solving and how is that benefiting you?
We did not have a satisfactory overall solution in our company.
With the introduction of NinjaOne, we have managed to combine both the ticket system and monitoring.
With the introduction of NinjaOne, we have managed to combine both the ticket system and monitoring.
Best IT Management software
What do you like best about the product?
Going from N-Able to NinjaOne, makes things less complicated and much easier to deploy. There is no ambiguity with pricing. The system is easy to use and configure. It's scripting engine is simple and yet pretty powerful. It's great system.
What do you dislike about the product?
So far I have not found any issues with using NinjaOne. It's easy to use and even easier to deploy. There are some scripts in the script library that do not work or do not show any results. There is only a few.
What problems is the product solving and how is that benefiting you?
NinjaOne is letting us to monitor and update client workstations and servers. Protect those system and give us an early warning system for hardware or software failure.
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