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Ninja One is a great fit for our business
What do you like best about the product?
Ninja is a easy to use platform that gives us the control, access and visibility we need to support our clients.
What do you dislike about the product?
We support a lot of MacOS systems and would like better integration with MacOS.
What problems is the product solving and how is that benefiting you?
Patch Management and remote support are our primary tasks.
Easy to use
What do you like best about the product?
The easy to do things, it's the most intuitive tool that i use,
What do you dislike about the product?
Some lacks in the conection by using spashtop to RMM, but always al second try works, or sometimes takes a bit longer to connect to a new endpoint
What problems is the product solving and how is that benefiting you?
The need to connect to and endpoint, check the patches needed, check if anything is well on the end points( use os RAM or CPU, or time without restart), i also used ticketing but it's on "at work" feature when y tried it and like it , i will try it later
NinjaOne is great
What do you like best about the product?
The tools they offer and customer support
What do you dislike about the product?
Nothing that I dislike about the product
What problems is the product solving and how is that benefiting you?
No problems at the moment.
Great Company Great Service
What do you like best about the product?
We've been using NinjaOne for years and its consistently improved year over year. Looking back we don't know how we could have grown to the size we are with any other product. They listen to their customers and as we've grown their feature set has. Can't speak highly enough about the product and the team at Ninja.
What do you dislike about the product?
Wish they had the ability to group companies from the main view.
What problems is the product solving and how is that benefiting you?
Ninja allows us to manage and protect endpoints giving our technicians the tools to be more productive.
Ninja
What do you like best about the product?
we use ninjs to connect with clients and work through issues effortlessly as if the client is sitting right next to us. we can run scripts and commands on the computer
What do you dislike about the product?
sometimes there is a delay from the launch of the remote tool but it works smooth when we are connected and there is never any drops which is a good thing as we are customer facing
What problems is the product solving and how is that benefiting you?
we were unable to connect to some clients computer before since there was not a remote tool that could do mac or linux and now we have access with ninja rmm tools
Love the speed and continuous improvement
What do you like best about the product?
They have an amazing team that interacts with the MSP / IT community at large and takes our needs into account as they continue to improve their feature set.
What do you dislike about the product?
To be honest - I wish it did everything I needed under one pane. It's coming!!
What problems is the product solving and how is that benefiting you?
All of the above - from being able to easily remote into workstations and servers to ensure backups are easy to work with.
Simple, Fast, Reliable
What do you like best about the product?
The continuous updates, effective technical support.
The simplicity of use
The simplicity of use
What do you dislike about the product?
User management and script visibility would be to improve
What problems is the product solving and how is that benefiting you?
Manage a large number of devices quickly and effectively
Great product and wonderful people!
What do you like best about the product?
I love that there is always someone ready to help with any questions. Their roadmap is continuously offering new and useful integrations to make life as an MSP easier.
What do you dislike about the product?
Knowing where to start in the resources. It's great that there are so many; however it's easy to get lost down a rabbit hole. Perhaps during the onboarding call, the engineer could quickly take partners through the knowledge base or a 'point and click kind of tour'?
What problems is the product solving and how is that benefiting you?
NinjaOne brings all of the pieces together to help avoid tool-fatigue. It benefits me by cutting down the hours and hours of vendor meetings, vendor verification, and tool implementation and configuration.
NinjaOne Takes a Load Off My Plate and Helps Me to Sleep Better at Night!
What do you like best about the product?
NinjaOne helps me manage our computers (patch management, routine maintenance, special one-time scripts, onboarding, tech support etc.) from anywhere worldwide so long as they are online. It makes it much easier to tell which computers need more immediate attention.
What do you dislike about the product?
So far there is nothing I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to manage our fleet of computers in groups and remotely for both routine, emergency, and special jobs, rather than going to each computer individually and physically accessing them . It also takes care of inventoring all of our compters and software. Helps me during budget time each year to know what needs to be replaced, and software inventory helps me to fill out reports required by some of our vendors each year.
Awesome product and awesome people to work with!
What do you like best about the product?
The amazing and knowledgable support staff makes all the difference!
What do you dislike about the product?
In the beginning, the interface was a little confusing but that has since been improved.
What problems is the product solving and how is that benefiting you?
We are now able to get a complete overview and management of our endpoints. This saves us so much time and helps to provide timely support that end users appreciate.
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