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NinjaRMM as an ideal tool for your small IT department.
What do you like best about the product?
It is a software that today, you can determine that is quite advanced, thanks to the performance and functionality offered by this system, I love NinjaRMM because we can access to use a prudent centralized management in all the computers that a company can acquire, in digital terms logically, which means, that offers an appropriate order, to contain a control of all the systematization's of the platform at general levels, highlighting that their remote controls of local equipment are efficient considerably.
What do you dislike about the product?
It would be incredible an implementation of direct access to its interface, for the computers in which it is frequently accessed, for the daily work they perform, which is a fantastic solution, to avoid all the long process of login that requires this software, being somewhat confusing and annoying, when it comes to consistency, highlighting that it is also useful, more options for reporting, to determine more thoroughly the progress and defects presented.
What problems is the product solving and how is that benefiting you?
We use NinjaRMM mostly in our IT department, to frequently support all registered users on the company's platform, it is precisely used to keep the computers we acquire updated to a protective environment against some threat, which could slow down the projects that are achieved to perform in the future, not excluding that thanks to this software we have also been able to monitor and help these individuals equally, with some problem presented, related to the subject of our work environment.
Recommendations to others considering the product:
NinjaRMM works wonderfully in small departments dedicated to IT, where these members can access and properly help users who keep registered on their business platform at considerable scales of guarantee, in the course of support questioned, without excluding that these processes are mostly fast and efficient, emphasizing that the alerts are customization, allowing information to be obtained whenever this data is needed at a given time.
They are the best at what they do.
What do you like best about the product?
Their product just work, and their support is great as well.
What do you dislike about the product?
nothing comes to mind now, I love working with this group of hard-working people. I been with Ninja since the early days.
What problems is the product solving and how is that benefiting you?
I am taking care of my clients with their platform and I really like how they have it setup
Game Changer
What do you like best about the product?
We love the ability to provide comprehensive and instant support from a single pane of access - chiefly supported by useful integrations like "patch management" and "remote support technology (Teamviewer/Splastop). The mobile app has been invaluable for those "on the road" server reboots.
What do you dislike about the product?
We would like to see NinjaRMM continue to develop the features in the mobile app. We'd also like to see improvements to the reporting and the ability to create custom reports based on specific fields of data. We feel that the patching management is good, but has room for improvement as far as indicating which devices have failed to properly update, run patch scans, etc. There is basic functionality for these things, but the awareness to the MSP could be bolstered.
What problems is the product solving and how is that benefiting you?
We will never go back to the good ole days of manually "managing" our clients. NinjaRMM has revolutionized our delivery of managed services. Take your pick - 24x7x365 monitoring of server uptime & resource usage; automated management of Windows and Office patches; support for remote dial in products like Teamviewer and Splashtop. Making the leap to NinjaRMM appeared daunting but we couldn't have been more wrong.
Great RMM Product if you are a MSP!
What do you like best about the product?
Simplicity of the dashboard. Able to see status for each items from one place.
What do you dislike about the product?
Not able to see status on other products that can be integrated via API. Not able to create an every hour recurring task. Task for daily or weekly or monthly exists. Would like hourly option as well.
What problems is the product solving and how is that benefiting you?
Pushing Apps to user computers very simple. Uninstall is also very simple. Dashboard statuses made life easier.
Great product, amazing customer service!
What do you like best about the product?
Ninja RMM offers valuable tools, easy onboarding and deployment, personalized customer service and account management, and a great support forum. They are always improving their product and adding new features, they're the best MSP platform I have worked with.
What do you dislike about the product?
Integration with Mac computers could be better (auto deployment of Teamviewer, for example).
What problems is the product solving and how is that benefiting you?
Managing multiple clients across different remote sites, providing tangible value to my clients through the ease in which devices are managed.
All IT management tools on a single platform
What do you like best about the product?
It offers all the tools you need to improve IT management in a simple, easy-to-use platform designed to increase technician efficiency, reduce IT management costs, and improve IT management outcomes.
What do you dislike about the product?
Nothing negative to say about it, all great
What problems is the product solving and how is that benefiting you?
It has given us the tools to be able to see our clients' technology stack from a distance, and then be able to work with them on current and potential problems.
Ninja has transformed our business and give us piece of mind
What do you like best about the product?
With real-time device activity tap we can take care of alerts before they become problems. The way cloud-backup is integrated seamlessly with the platform is just great! Our clients love seen perfecly detailed reports every month, just give them piece of mind knowing a Ninja is working in the background keeping their bussines running flawlessly. We love it!
What do you dislike about the product?
Needs HelpDesk Ticket and email automation ASAP
What problems is the product solving and how is that benefiting you?
Ninja has all the tools our techs need to solve almost all issues with just one click away. That's more time producing and less time traveling to the client's location because other systems don't have the necessary tools.
Recommendations to others considering the product:
There's other on the web but only one Ninja :-)
A GEM ON THE CROWDED RMM TOOLS MARKET
What do you like best about the product?
NinjaRMM it is very functional and easy to use compared to other RMM's and we have tried quite a few of them, it integrates state of the art tools like Teamviewer for remote access and Webroot for threat detection. It gives you a fallback remote access tool (Splashtop) for when Teamviewer malfunctions or it is disabled by pesky users or application. Now with the addition of its cloud backup software it brings functionality to an entire new level. Additionally to this it is very very cost effective for the small / medium size MSP, much more cost effective that the other brand names.
What do you dislike about the product?
Honestly, and this very very subjective, we don't (never) liked the name, when you provide a management solution with "Ninja" customers sometimes could be puzzled, I respect their decision naming the product, it is just not very well seen sometimes. I personally can't care less about the name as I love the functionality, that is all what matters to us but some "while labeling" or "rebranding" optional of the product would be good to have.
What problems is the product solving and how is that benefiting you?
Complete management of customer's systems, it provides a lot of benefits.
Marquee Dental Review
What do you like best about the product?
Once I got the hang of how the policies work, then it was very easy to use. The flow of the system is very easy. The integrations worked really well as well for Antivirus and remoting in.
What do you dislike about the product?
Remoting in sometimes is a pain. I have had a computer I know is up and online and I can't get into it. I have to command line reboot it before Splashtop will work. Deploying programs has not been simple. I have tried to deploy several times and I think I have everything right, but it won't push. I finally get it after checking with the community or on google. Usually it involves one of the options like silent.
What problems is the product solving and how is that benefiting you?
Windows Updates are a breeze. Deploying Antivirus is a breeze. I am still working on adding proactive improvements. I have started using the backup system and am really excited about that. It has been good to be able to remote in and work on the computer.
Recommendations to others considering the product:
It has been a great product for me and well worth the money. We use it everyday to manage our computers. I think it has been worth the money.
Great RMM Software with Great staff behind it
What do you like best about the product?
The NinjaRMM Software platform is simple and easy to use. It also allows for a lot of customization by allowing the use of standard scripting technologies instead of keeping you in a walled garden of their own. Also plenty of Integrations. Their customer support and their end-user focus with an easy voting system on future features and releases allow us to make it better.
What do you dislike about the product?
Sometimes releases of features can take a while for my taste - but that's part of development anywhere I guess.
What problems is the product solving and how is that benefiting you?
The biggest major problem was overcome with NinjaRMM's reliable software platform. I've used other RMM's in the past, and always had issues with false positives, or things not working reliably. No more false positives, nor do we have issues where updates don't get pushed, or software not deployed.
The major benefit realized with our company is the ability to create our own custom scripts ranging from Powershell to Java and VBScripts. Allow us to use industry-standard scripts gives us more support and flexibility to automate many tasks, and make resolving client issues seamless and faster.
The major benefit realized with our company is the ability to create our own custom scripts ranging from Powershell to Java and VBScripts. Allow us to use industry-standard scripts gives us more support and flexibility to automate many tasks, and make resolving client issues seamless and faster.
Recommendations to others considering the product:
Do your homework. Make sure it fits your workflows and needs. For us, it checked almost every box. The boxes it didn't check, they've been working on, and communicate with us regularly about its development and release.
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