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Ninja is great for constrained staffs
What do you like best about the product?
I really like the API availability and the built-in patching mechanism. There are plenty of easy-to-use tools and built-in reports. The ability to extract and relate custom fields to PCs is a huge positive on the NinjaOne platform.
What do you dislike about the product?
At a larger scale, 8000+ managed systems, Ninja can be slow to respond and understand the challenges of my needs as an administrator of such a large fleet. They have been able to address all of my concerns, but it may take an extra conversation or two to get there.
What problems is the product solving and how is that benefiting you?
We are able to get better data and business intelligence out of injaOne compared to our last solution. NinjaOne also has significantly less network overhead compared to other tools that we have used in the past.
Great RMM with good development cycle
What do you like best about the product?
The modern user interface is excellent. It's intuitive and easy to find the devices you're looking for.
What do you dislike about the product?
The reporting could be a bit better with custom reports or ways to format those reports.
What problems is the product solving and how is that benefiting you?
A single pane of glass to maintain a good posture on all devices we manage.
Transforming, Time Saving, & Thorough!
What do you like best about the product?
Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 75 locations and can remote in to help our employees!
I use this daily to complete taks and take care of our employees.
Most Recently - it has helped us to take care ofa lot of automations and I have bene able to use their powershell Scripting interface - which has been awesome.
Their customer support is also par none and I love how fast they get back to us!
I use this daily to complete taks and take care of our employees.
Most Recently - it has helped us to take care ofa lot of automations and I have bene able to use their powershell Scripting interface - which has been awesome.
Their customer support is also par none and I love how fast they get back to us!
What do you dislike about the product?
It's missing a few features that would be nice, but their mobile app is probably needing the most help. However I can log into computers with it. Offline equipment is also not as easy to add - but can be done. They are working on imporving this and I have seen improvments over the past year.
What problems is the product solving and how is that benefiting you?
We had no easy way to remote into computers (using zoom screen share before). We also had no idea how many computers we actually had out there or what condition they were in. We've discovered many things about our tech asserts through NinjaONE!
It also solves the automation problem as well in deploying new machines.
It also solves the automation problem as well in deploying new machines.
A pleasant experience with NinjaOne
What do you like best about the product?
You have almost every relevant IT Tool in one place, you can automate a surprising amount of daily tasks, the UI is easy to use and easy on the eyes, and the Ninja Team, with both their support and sales staff, do a great job.
What do you dislike about the product?
Some features are a little finicky to use (e.g. Some scripts). Also, some desirable traits, such as mobile device management and the ability to link essential websites and web portals, are not yet implemented.
What problems is the product solving and how is that benefiting you?
The above problems are currently in development, which will improve future usage and allow us to stop using some other tools, thus saving money in the process. The roadmap is generally looking fantastic.
good and easy to use RMM tool
What do you like best about the product?
what i like the best that its fast in connecting to users desktops and it dont take much time like other rmm alternatives
What do you dislike about the product?
maybe you need a new modern look to your dashboard
What problems is the product solving and how is that benefiting you?
we are a MSP and we use it to connect to endusers to provide our services so its a valuable asset to our organization
Beautiful UI
What do you like best about the product?
NinjaRMM is extremely easy to navigate, set up, and configure. The UI is better looking than probably any other RMM tool on the market. This was our initial attraction.
What do you dislike about the product?
The truth behind the data was typically unreliable. Things like agents online/offline, pushing Windows Patches - whether they were deployed or not, reboot scripts, etc. This was a major issue. Also, had trouble with the TeamViewer plugin working properly.
What problems is the product solving and how is that benefiting you?
Ninja made a complicated tool easy to use and navigate. The information was readily available and the most important bits were always in your face. This made executive management extremely easy.
Affordable RMM solution for MSP or EndUser
What do you like best about the product?
Remote access to staff laptops via SplashTop (or TeamViewer). Patching. There are many features I haven't explored, but hope to in the future - like scripting. Installation via MSI file made deployment via Intune easier.
What do you dislike about the product?
There is some complexity involved. Patching needs improvement for servers. If an installation goes bad, it's hard to repair. But these tend to be minor issues in my environment - about 65 employees.
What problems is the product solving and how is that benefiting you?
NinjaOne was an affordable replacement for Logmein - and provided better and more complete features. We are a small, but world-wide organization, and Ninja provides the reach into staff laptops that we never had before this.
NinjaOne has been a fantastic product for one-stop monitoring and troubleshooting
What do you like best about the product?
Ninja's automation policies and ease of secured system access have been game-changing in streamlining our productivity and end-user satisfaction. Their in-house product development puts them far above their competitors.
What do you dislike about the product?
It takes some time to wrap your head around how to set up policies and make them work across clients, but their support team is always ready and willing to hop on a call and help to set us up for success.
What problems is the product solving and how is that benefiting you?
Ninja has made monitoring alerts far more intentional and reduces the amount of white noise we receive in our inboxes. I love that we can set automated reactions to various alerts to reduce the amount of hands-on time we spend putting out fires.
NINJA RMM
What do you like best about the product?
My favorite thing is definitely the ease of use. It's very intuitive. A really interesting price considering all the features included. Very good patch management and the ability to monitor devices such as switches, firewalls, printers and much more.
What do you dislike about the product?
At the moment I can't find anything that I don't like
What problems is the product solving and how is that benefiting you?
Ninja helps us automate tons of tasks like updating patches and much more. We automate all those routine operations that would take a technician a lot of time and perhaps make mistakes.
In short, it allows us to be proactive in responding to the needs that the IT market imposes today.
In short, it allows us to be proactive in responding to the needs that the IT market imposes today.
More done with less work
What do you like best about the product?
The wide variety of tools and resource access that you gain. Being able to create different scripts to manage systems remotely with ease. Also being able to push out multiple things at one time, which allows you to achieve a lot more in a shorter amount of time.
What do you dislike about the product?
Sometimes I find the navigation a little difficult, since some menu things are not that easy to understand, and takes little bit of getting used to find all the functionality that you need. Also, I wish the reporting allow some type of sorting ability and be a little more flexible as to the data displayed.
What problems is the product solving and how is that benefiting you?
Allowing me to easily deploy other security software to users as well as help to troubleshoot issues remotely, since many these days are not in an office, and work remotely.
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