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easy of use, great app, updates and patches that just work. good reporting and integrations.
What do you like best about the product?
App and MFA by default. Good windows integration with updates. Scheduled tasks
What do you dislike about the product?
unable to deploy bit defender on Apple macs
What problems is the product solving and how is that benefiting you?
Security, and software patching. client reporting
NinjaRMM is my Covid Cure
What do you like best about the product?
I love that NinaRMM is cloud-based. I just switched to NinjaRMM about 2-weeks before COVID and it allowed me to patch my mobile workers (that's everyone now) while they worked at home. I am not sure what it would have been like without NinjaRMM.
Recently I began using NinjaRMM for my Mobile Device Management (MDM). I like that it was simple to implement.
Recently I began using NinjaRMM for my Mobile Device Management (MDM). I like that it was simple to implement.
What do you dislike about the product?
I find it somewhat simple featured but that's okay. This makes it simpler to use which is more important.
What problems is the product solving and how is that benefiting you?
NinjaRMM is my COVID Cure. NinjaRMM has given me the peace of mind that my COVID workforce is getting patched. I also benefit at the simplicity of the MDM integration.
Recommendations to others considering the product:
Give NinjaRMM a look. It might help with your COVID issues.
Best In class RMM
What do you like best about the product?
I have used a bunch of different RMM's over the years and they all lacked real 3rd party patching Ninja has everything i needed and more. Fast set up took my team less then a day to get the agent out and on my 10 clients pc and macs . The servers all had it on with no issues....We also found out our clients have been missing a lot of updates before Ninja . That all was discovered because of the software. It up us catch a major Security Issue with Java not being patched by the old RMM that again was due to Ninja RMM. The best part there is no hidden cost like our last RMM that charged a setup fee even thought it was set up... Ninja offered to set us up but we had it done by the 1st time they logged in
What do you dislike about the product?
The interface in the early on was a lil bit hard to use but that has been now fixed with the past few updates. The tasks and work flows are also good and have improved over time there is not much to not like about the system... Our clients love how fast it helps us fix the issues and how we can open tickets right from the taskbar.
What problems is the product solving and how is that benefiting you?
3rd party patching and billing has now moved to one place for av and remote. We able to get splashtop and webroot all under one bill no more 10 bills for each client ..that was the biggest win for my billing team. the sales team help us convert everything as well
Recommendations to others considering the product:
100% Very easy to use and setup only took 1h My team lead had it done in 20 min. We been set up and running with the trial and after the web demo it was done. They did not have to remote in one time to show us how to use the software. We used some free one and competitors but due to the manny 3rd party patching this was the best
NinjaRMM is amazing.
What do you like best about the product?
Easy to use. Great support and community.
What do you dislike about the product?
There have been some issues connecting with Teamviewer, but this has been a Teamviewer issue. Not Ninja's fault.
What problems is the product solving and how is that benefiting you?
Easily handle software and operating system updates and patches. Being able to deploy scripts remotely and easily especially with some of my users working from home.
Easy to use RMM
What do you like best about the product?
NinjaRMM is easy to setup and use. It provides a lot of powerful functionality in a way that is easy to access. The built-in search allows you to search for a device by logged in user, which is a huge time saver!
Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro).
My favorite part of using NinjaRMM is the support team. They are quick to respond and have provided excellent support in every interaction I've had with them!
Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro).
My favorite part of using NinjaRMM is the support team. They are quick to respond and have provided excellent support in every interaction I've had with them!
What do you dislike about the product?
Lacks some features of the bigger RMM platforms.
Network device monitoring is managed on the device with the NMS agent instead of the web console.
There's no NinjaPSA. I would love to see this added in the future.
Network device monitoring is managed on the device with the NMS agent instead of the web console.
There's no NinjaPSA. I would love to see this added in the future.
What problems is the product solving and how is that benefiting you?
NinjaRMM has allowed me to solve issues for my clients quickly and has helped automate device setup and maintenance tasks.
Receiving alerts via the mobile app instead of email helps keep my inbox clutter free and allows me to take action from my phone.
Receiving alerts via the mobile app instead of email helps keep my inbox clutter free and allows me to take action from my phone.
Recommendations to others considering the product:
Ask yourself if the features Ninja lacks are worth the extra time spent dealing with issues on your current RMM platform.
Best server and workstation alerting software you can find for the money
What do you like best about the product?
Remote monitoring of all assets. PC Servers HyperV core
Scripting
Great UI easy to use
Patch Management
Scripting
Great UI easy to use
Patch Management
What do you dislike about the product?
Raid failure goes yellow, not red warning clour.
What problems is the product solving and how is that benefiting you?
Live server mongering on HyperV core servers
HDD % left
AV software
HDD % left
AV software
Easy Mode, Best RMM I've ever used.
What do you like best about the product?
Every thing I used to have to either log into a Remote Session or Go on Site to do I can do through Ninja.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
What do you dislike about the product?
Some older machines occasionally think they are offline, and every now and again I have some commands lag out and not go through.
Very Rarely though
Reporting could be a little beefier and modular.
Very Rarely though
Reporting could be a little beefier and modular.
What problems is the product solving and how is that benefiting you?
I've stopped going on site to do a 30 second task because it's built into Ninja already.
NINJA RMM is a great tool to have.
What do you like best about the product?
What I like best is that everything works like it is supposed to. Support is great and I can control my machines and get the information I need from them.
What do you dislike about the product?
I have not found anything I dislike yet.
What problems is the product solving and how is that benefiting you?
I now have a central location from which to access all devices. Now we can force a variety of updates to happen automatically and this frees up a lot of admin time.
Great platform
What do you like best about the product?
Remote PowerShell access is probably one of the best features.
What do you dislike about the product?
Difficulty in pushing some types of apps. I would like the ability to run Software Scan automatically when a new computer is enrolled, and a place to see which installer files I have uploaded to Ninja.
What problems is the product solving and how is that benefiting you?
Troubleshooting remotely is much easier now, and keeping computers up to date is an important feature.
Director of Information Technology
What do you like best about the product?
Remote access options are solid, deployment is easy, policies are pretty granular.
Cloud monitoring is a great feature for up/down status on edge devices.
Cloud monitoring is a great feature for up/down status on edge devices.
What do you dislike about the product?
Dashboard could be enhanced to add live links in the device health section.
Navigation can be a challenge if you're newer to the platform.
Navigation can be a challenge if you're newer to the platform.
What problems is the product solving and how is that benefiting you?
Remote management of internal and external customer PCs. Cost is great and allows us to offer this service to customers at a competitive price point.
Recommendations to others considering the product:
NA
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