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Breath of fresh air
What do you like best about the product?
It has the simplicity for your to get up and running on the system from day one, whilst it has plenty of depth to allow you to mould it to your needs as your experience grows.
What do you dislike about the product?
Not a lot. We have been waiting what seems like forever for the next major release which should include BitDefender GravityZone integration, but apart from that, it pretty much does what we need and then some.
What problems is the product solving and how is that benefiting you?
Our major problem was handling patching centrally, which our old RMM simply failed to do.
Real MSP experience
What do you like best about the product?
Simple UI with most everything you need right in front of you. Great dashboard. Ability to script and automate a fair amount of actions
What do you dislike about the product?
Honestly, not much to dislike. The built in alerts could receive some upgrades as we've written a fair number of scripts to replace them.
What problems is the product solving and how is that benefiting you?
It's an RMM that feels like an RMM and is doing everything an RMM does. I can't wait until their MDM gets released and becomes readily available
Great Product and Partner
What do you like best about the product?
I have used many RMM platforms over the years, and Ninja is great value for money. The account management team are helpful without trying to upsell.
What do you dislike about the product?
Still focussed primarily on the MSP market
What problems is the product solving and how is that benefiting you?
Patch Management and automation is a life saver for small internal IT teams
Perfect tool for managing IT assets and monitoring company risks.
What do you like best about the product?
The best thing is the easy integration of the various building blocks, such as maintenance, OS patches and software patches. Compared to other software manufacturers, the operation of the interface is absolutely intuitive.
What do you dislike about the product?
Since NinjaOne is constantly evolving, problems with integration are short-lived, as the developers and support staff take care of any problems that arise very quickly.
What problems is the product solving and how is that benefiting you?
We did not have a satisfactory overall solution in our company.
With the introduction of NinjaOne, we have managed to combine both the ticket system and monitoring.
With the introduction of NinjaOne, we have managed to combine both the ticket system and monitoring.
Best IT Management software
What do you like best about the product?
Going from N-Able to NinjaOne, makes things less complicated and much easier to deploy. There is no ambiguity with pricing. The system is easy to use and configure. It's scripting engine is simple and yet pretty powerful. It's great system.
What do you dislike about the product?
So far I have not found any issues with using NinjaOne. It's easy to use and even easier to deploy. There are some scripts in the script library that do not work or do not show any results. There is only a few.
What problems is the product solving and how is that benefiting you?
NinjaOne is letting us to monitor and update client workstations and servers. Protect those system and give us an early warning system for hardware or software failure.
Excellent Solutions Offerings for an IT Solutions Provider
What do you like best about the product?
NinjaOne provides me with the tools I need to be successful as an IT Solutions provider. Aside from their offerings, they provide excellent technical support.
What do you dislike about the product?
Sometimes I run into technical issues, but NinjaOne quickly resolves each one.
What problems is the product solving and how is that benefiting you?
The services that is available for me to provide to my clients are invaluable to my business.
Powerful Tool, Simple UI, and Great Dev Community
What do you like best about the product?
At a time that we have been repeatedly disappointed by vendors and products, Ninja has been the standout for both. It was easy to deploy, documentation is great, support is responsive, updates are quick, feature roadmap is built around users, and the dev community is always providing great scripts. I spent the last 10 years at MSP's before moving to the customer end in a Director of IT role. I can't understand why so many MSP's are still using CW. We have automated and completed more in 2 months with Ninja than our previous MSP's could over the last 3 years with their antiquated RMM tools.
What do you dislike about the product?
If there are any shortcomings it would be with the ticketing system, but even that has improved dramatically over the 2months we've been using it. It's adequate for our use, but it needs some further development to work for an MSP.
What problems is the product solving and how is that benefiting you?
After being disappointed with 3 MSP's we chose to bring IT in-house. We needed to quickly standup an RMM and ticketing solution, deploy a server backup solution, deploy a patch managent solution, monitor our network, and have the ability to push apps and automate processes. Ninja helped us accomplish 80% of that in days and the rest within weeks. We continue to find more ways to use it to our advantage 2 months in.
A high quality RMM that does what it says
What do you like best about the product?
It's simple, yet powerful. The user interface is easy to understand and the onboarding team are excellent. We've found the integrations to be painless and the overall solution to be cost effective.
What do you dislike about the product?
I'd love to see greater integration with alternative AV solutions (such as Sophos) and potentially integration with other solutions such as MDM. The documentation feature is in its infancy, so would love to see work on that continue.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us visibility and automation at scale for our customers, without a substantial price tag, and in a simple to use package that makes it easy for our team to upskill
Ninja, one of the best RMM
What do you like best about the product?
This product is easy to use and support is generally good. Compared to our last RMM tool, this product comes through by doing everything you expect from a RMM tool.
What do you dislike about the product?
Ninja still lacks the ability to fire scripts when machines first reconnect/connect.
What problems is the product solving and how is that benefiting you?
Great connectivity and monitoring of end points. Backup product is also pretty good and easy to push out updates.
Lowest Learning Curve of any RMM I've used and demo'd
What do you like best about the product?
Simple interface, powerful control, easy training for new staff
What do you dislike about the product?
Serves our needs nicely. Nothing I really dislike worth mentioning.
What problems is the product solving and how is that benefiting you?
Endpoint compliance and automating software installations. Gives us a full dashboard as to what is going on across our 600+ clients.
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