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Less than impressed
What do you like best about the product?
Update: This product was solid, but the support staff either grew to big or less interested in helping customers, as the customer support experience has gone to shit. Our account manager is the only light spot in our relationship but sadly she has no power to make the support team function. I was a hue fan of this software, but after the past 3-6 months of poor technical support, it's time for us to move on to another RMM.
What do you dislike about the product?
Technical support was great, but has gone to shit in the past 3-6 months.
What problems is the product solving and how is that benefiting you?
Tech efficiency. Allowing our team of techs to see what's important to them on their dashboard -- not having to filter through a lot of noise. Also, the integration with our PSA is great, and continually get's better.
Recommendations to others considering the product:
Highly recommended for use as primary RMM.
Great RMM tool for many different needs
What do you like best about the product?
The easy-to-use interface; responsiveness, courteousness, and knowledge of support staff; easy to understand flexible pricing model
What do you dislike about the product?
Lagging behind competitors in number and breadth of features, but the gap continues to close
What problems is the product solving and how is that benefiting you?
Administration of our remote workforce laptops; remote connectivity for IT support agents; reporting tools for inventory tracking
Best RMM Tool to date - and just getting better.
What do you like best about the product?
Ease of use - We are able to manage 250 devices per tech under the ninja platform. Importing scripts is easy, and you can open shells against systems (ps and cmd) very quickly.
What do you dislike about the product?
The latest version of the teamviewer integration, but screenconnect integration is around the corner.
What problems is the product solving and how is that benefiting you?
While I was driving on the road - A client called with an urgent request to reboot 2 servers in sequence. I was simply able to pull over, and from the app, push 2 reboot commands to servers and was back to driving within minutes. They have not only built a solid platform, but were able to do so with all the technical fixings of the other RMM tools without sacrificing speed and ease of use.
Recommendations to others considering the product:
Trial it - you will find that is much easier to both manage, and use to support your clients. Even script importing is easy since it doesn't use its' own script engine, you just upload whatever you have and name it.
Ninja RMM has been a great tool for our organization.
What do you like best about the product?
My team really likes the vast feature-set of NinjaRMM. It integrates well with remote access clients and AV software. It enables us to to perform regular monitoring and maintenance for our customers. We have used it to deploy software, scripts, AV, and system updates for many clients. We are able to monitor system health and proactively address issues before they result in down time.
What do you dislike about the product?
The interface can be a little overwhelming at times, but this is to be expected with any software that has so many options. Alerting could be a bit more robust, but in time I believe it will get better and better. Pricing can be somewhat steep for smaller organizations who don't need many seats.
What problems is the product solving and how is that benefiting you?
We have used NinjaRMM to solve the problem of remote access for all of our clients. By having a single pane of glass we can quickly provide remote support. We have been able to use workstation monitoring to detect failing hard drives, disk space issues, and view device history. We have realized the benefit of being able to see recent changes to software or settings when a new problem starts to occur. We have been able to provide systematic managed software updates for our smaller clients who run without a domain.
Very good all-in-one RMM solution
What do you like best about the product?
Simple implementation and excellent support.
What do you dislike about the product?
Teamviewer integration can be a little flaky, but NinjaRMM is quick to implement hotfixes to resolve any issues.
What problems is the product solving and how is that benefiting you?
We are able to manage more computers with fewer staff. The system includes remote command and powershell windows. There are many scripting options available. Installing and removing software works consistently well.
Tremendous value, powerful tool, simplify your support.
What do you like best about the product?
The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a great solution.
What do you dislike about the product?
Other than a few User interface ideas I've given them, there are no huge issues- Teamviewer Desyncs were an issue but they seem to have worked that out with the Teamviewer people.
What problems is the product solving and how is that benefiting you?
Remote workers can now access their machines without us purchasing multiple channels for large amounts of money. Patching is made simple as I can see on one page what was successful and what wasn't.
Recommendations to others considering the product:
Get the TeamViewer bundle, enroll your users, make life easier.
A very versatile and reliable product
What do you like best about the product?
I've had Ninja RMM deployed in my environment for several months now and it yet to disappoint me. We needed a product that could patch endpoints that rarely connect to our network and this has been the ideal solution. It's easy to use without unnecessary features. One of my favorite features is the remote connection to PowerShell or the command line. Their support is excellent and new features are added regularly.
What do you dislike about the product?
There isn't really much to dislike. It's an excellent bang for your buck.
What problems is the product solving and how is that benefiting you?
Windows Updates. Our users used to have to get on the VPN then wait for their endpoint to receive patches from the WSUS server. This was unreliable. Ninja allows our end-users to bypass the VPN and receive approved updates like they were getting them directly from Mircosoft.
Great Server Monitoring Tool
What do you like best about the product?
We implemented Ninja across the board and it's been a game changer. Great monitoring software for our company and we have been using it for close to a year now. We have also been using it for documentation purposes and remote controls such as command prompt remotely without having to login to the server itself.
What do you dislike about the product?
I wish the opening page was a better looking/more intuitive dashboard. Maybe highlight my weak organizations for easy access. There really isn't many things that hinder this software, its greatly made. Sometimes there could be an agent get hung up on a server somewhere and you will have to restart the service or uninstall it and reinstall it.
What problems is the product solving and how is that benefiting you?
Downtime is the main issue, but also with documentation. When we run into issues we would then hear from employees calling us letting us know that something was down or not working. With Ninja in place we are being notified before that call and we can now get working on the issue before hearing from an employee.
I can't manage my systems without Ninja
What do you like best about the product?
II use Ninja everyday. Without it, I couldn't support our 5 locations and our many users. Being able to jump into Ninja and fix something without logging onto a user's desktop is priceless. The remote file explorer , command line and other tools make my job much easier as well. And finally, being able to depend on Ninja to perform updates on operating systems and third party apps allows me to spend my time with more important work.
What do you dislike about the product?
I honestly haven't ran into anything Ninja doesn't do that we need. Early on we would suggest features and their team were very responsive to add them. Now they are ahead of us in their feature set. Always adding and advancing.
What problems is the product solving and how is that benefiting you?
I have a lot more time working on other things rather than updating machines.
Recommendations to others considering the product:
None
NinjaRMM is fast-becoming a top RMM option
What do you like best about the product?
I like the flexibility and ease of use. Ninja makes it easy to remotely deploy scripts to our company PCs and to monitor for issues.
What do you dislike about the product?
One downside is that I need to host scripts/files on something like Dropbox or OneDrive in order to deploy remotely. I would like to see a certain amount of storage space built in to Ninja for this.
What problems is the product solving and how is that benefiting you?
We were having troubles keeping tabs on remote computers that rarely touch the domain. Ninja allowed us to install the client and maintain access, including scripts/program installs/full desktop interaction.
Recommendations to others considering the product:
Try the trial version and speak to a Ninja rep. They are very helpful and answered all questions I had promptly.
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