External reviews
3,437 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Patch Management Solution
What do you like best about the product?
NinjaRMM is a great patch management solution. What I like the most about it is how lightweight it is, both on the client-side and the back end.
What do you dislike about the product?
The only downside is the inability to do any type of on premises deployment to reduce update bandwidth during patch deployments. Since NinjaRMM uses the existing Windows Update locations, if you are deploying patches to multiple machines on the same network you can start to cause some bandwidth issues.
What problems is the product solving and how is that benefiting you?
Reduces the amount of time I had to spend creating deployment packages.
Recommendations to others considering the product:
If you are looking for a lightweight cloud-based solution that requires very little setup, this is the solution for you. I would highly recommend this for anyone who manages a lot of laptops and a mobile workforce. But, if you are looking for an SCCM replacement where you can fully vet and test every patch and create custom deployment packages, this won't really work for you.
Great for the Price
What do you like best about the product?
Easy to setup. Easy to use. Good documentation. Option to bundle Webroot and TeamViewer at a VERY reasonable price. Does what we need it to do.
What do you dislike about the product?
Very rarely, we'll have a system stop syncing with TeamViewer. I've spoken with them and I'm told that issue will be resolved soon. Another thing that is more of an inconvenience than a con...You are required to have 2FA enabled to make configuration/policy changes. Overall, these are minor and don't significantly affect the use of the product or my recommendation.
What problems is the product solving and how is that benefiting you?
I needed a solution to bundle remote management and patching, antivirus, and remote control. This product does just that.
Ninja is incredible.
What do you like best about the product?
We use Ninja for our business everyday and we could not function without it. It does everything we need, with 0 down time. Running scripts is simple, the tech support is fantastic. Updates are often.
What do you dislike about the product?
If anything I would like to see a standalone 2FA app, rather than having to use google authenticator.
What problems is the product solving and how is that benefiting you?
Ninja makes my job easier. Allows remote deployment of scripts commands, remote task manager is probably the coolest thing I have ever seen. AS for problems I have solved it is mostly distancing and information. Makes customer data collection and storage a cake walk.
Ninja assassinates the competition!
What do you like best about the product?
Ninja works, and it works well. Windows and third party patching that just works and an interface a mother could love. Simple to use, yet powerful enough to get the job done, from anywhere. Support is also awesome, which is huge...not that I ever need them.
What do you dislike about the product?
Currently, my only issue is that I cannot run a script as the logged on user from the Android app. Other than that, no complaints.
What problems is the product solving and how is that benefiting you?
It keeps my systems updated and patched, and that's huge for us. I've also been able to notify some clients their internet is down before they notice, and they think that's the cat's pajamas. Being able to now run scripts from the slopes is going to make this the best winter ever!
Recommendations to others considering the product:
It's perfect for small MSPs or those looking to get into managed services. It's easy to use and does the job nicely.
Easy to use RMM platform that still has room for improvement.
What do you like best about the product?
Ninja is easy to use and has put together an RMM platform that is feature rich, yet not clunky. The core features are enough for most MSPs to manage there business.
What do you dislike about the product?
Roadmap items take longer than promised, sometimes a year or more past the date advertised. Ninja would be better served offering Connectwise Control, as it's more feature rich and significantly more stable than Team Viewer. An integrated PSA would be a nice addition.
What problems is the product solving and how is that benefiting you?
Ninja allows us to easily perform the monitoring and maintenance functions of our MSP, which would be impossible without an RMM platform.
GREAT Product, EXCELLENT Support
What do you like best about the product?
My favorite features are the mobile app (really nice tool), TeamViewer/Splashtop integrated remote support. The software inventory is quite impressive. The scripting library is quite nice and very useful.
What do you dislike about the product?
The patch management could some work, I find that I occasionally have to deploy a patch twice before it is listed as installed. The other main issue I've run into are scheduled reboots not always taking place as scheduled (even if the machine is powered on). I'm having a bit of trouble getting WOL to work reliablely.
What problems is the product solving and how is that benefiting you?
I'm using it to be more efficient with my time. NinjaRMM's integrated Teamviewer Remote Support allows me to remote into machines that are in other locations without having to always go onsite to resolve issues.
Better every release
What do you like best about the product?
The improvement and features that keep getting added
What do you dislike about the product?
Some missing features, like folder monitoring for such things monitoring log files of running software
What problems is the product solving and how is that benefiting you?
Pushing out Updates to update third party apps, monitoring and restarting important services on critical PCs.
Recommendations to others considering the product:
Great Company, growing every day.
Ninja for internal IT team
What do you like best about the product?
The software is a cheap month-to-month agent with robust features. It is very easy to use and can accomplish most basic support functions within minutes of installation.
What do you dislike about the product?
Some search functionality is counter-intuitive. Still a young software and growing out its feature set
What problems is the product solving and how is that benefiting you?
Remote management, software deployment, patch management, documentation
Great Experience with Ninja
What do you like best about the product?
It is easy to use and implement and the cost is good. Reporting has been very helpful in working with end users. Also helpful in identifying potential problems before they happen.
What do you dislike about the product?
Nothing I dislike. Would like to see more reports available, specifically for software licensing.
What problems is the product solving and how is that benefiting you?
Patch management is great. Also enjoy the reporting. I have been able to implement equipment replacement plans and upgrades with great success by using reporting. It is easy to show a client where they are deficient, why certain systems are slower than others, and helped to identify potential problems before they happen.
Recommendations to others considering the product:
Give it a try. It was easy to get help, implement and test.
Christopher Thomas always gets the job done!
What do you like best about the product?
Our rep. has always gone above and beyond to resolve any issues that come up. True asset to the company.
What do you dislike about the product?
what do i dislike? nothing...........................!
What problems is the product solving and how is that benefiting you?
We streamline our workflow without needing to interact with the end user.
showing 3,351 - 3,360