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Awesome product, it helps us a lot on managing remote laptops
What do you like best about the product?
Having to monitor and manage your devices remotely
What do you dislike about the product?
None so far, every feature on our subscription are very useful
What problems is the product solving and how is that benefiting you?
Proactively monitor and inform users of problems/issues before they even discovered it
Recommendations to others considering the product:
It is an awesome product to use if you are managing devices remotely, I highly recommend this.
Informatively detailed and streamlined
What do you like best about the product?
The ability to remotely manage computers and networks from a laptop to mobile device. As well as domain controller manageability.
What do you dislike about the product?
The ninja cannot troubleshoot devices itself and GUI of data transfer agent
What problems is the product solving and how is that benefiting you?
It solves the need to physically be present to troubleshoot the computer. I am able to work out of hte office if neccessary.
Recommendations to others considering the product:
I would recommend going through the tutorial multiple times for the most productive approach in use
NinjaRMM - How Vendor Interactions SHOULD Be.
What do you like best about the product?
SG and his team made this interaction quick, painless and above all else, informative. I couldn't be more impressed.
What do you dislike about the product?
At this point? Not a thing. So far it serves all of our needs. We are incredibly satisfied.
What problems is the product solving and how is that benefiting you?
Moving away from Datto (Kaseya) as quickly and effectively as possible. After working with Datto/Autotask for the past 3 years, it's also apparent that this is a superior product.
Recommendations to others considering the product:
I would highly, highly recommend Ninja. Thank you so much to SG and the team.
NinjaOne as Updating Hero for our Endpoints/Servers
What do you like best about the product?
The range of options that you have for managing and updating endpoints.
What do you dislike about the product?
we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update.
What problems is the product solving and how is that benefiting you?
We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and updating 3rd party software.
We don't need to contact our end users anymore for updating their systems and software.
We don't need to contact our end users anymore for updating their systems and software.
Ninja One
What do you like best about the product?
Knowledgable staff
All in One pane of glass
All in One pane of glass
What do you dislike about the product?
Patch Management is a bit vague on failures
What problems is the product solving and how is that benefiting you?
Combining multiple products into 1 pane of glass
Excellent endpoint remote management service.
What do you like best about the product?
Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
What do you dislike about the product?
The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can improve.
What problems is the product solving and how is that benefiting you?
With all end-users working remotely now (we even gave them their desktop computers to take with them) and continuously refreshing hardware to laptops (instead of desktops), having NinjaOne has been a HUGE improvement in our infrastructure management capabilities.
Best Decision we Made
What do you like best about the product?
the access to detailed guides and resources and quick customer support when I have questions. easy to use and monitor for a one man team, easy implementation from the very start of our service. I frequently use the software from my phone without issue, making it the ideal system for someone that is mostly remote. it has many features that I make use of as a single technician and I have found easy integration such as sso with google workspace very easy.
What do you dislike about the product?
nothing, I love it. it has served our organization well so far.
What problems is the product solving and how is that benefiting you?
new device set up is easier, management is very hands-off, saving lots of money vs. using MSP
Recommendations to others considering the product:
Try it out, the trial runs for a long time and the support is excellent. You have both hands-on and hands-off support through your sales person and the Ninja Dojo (their wiki) which is just bursting at the seams with information.
Formula Ninja
What do you like best about the product?
What’s the formula for rapid uptake of an RMM ? A clean simple and intuitive interface, easy to navigate to help train team members and get them up to speed to maximise the benefits of the product sooner rather than later.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
What do you dislike about the product?
Still so much to learn, there’s plenty under the hood to leverage the full benefit, it feels like we are still scratching the surface.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
What problems is the product solving and how is that benefiting you?
With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allows us to fix the computers remotely without disrupting our end users, Ninja fits the bill!
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
The best Remoting, Patching, and Asset Management Tool out their.
What do you like best about the product?
The remoting tools are quick and easy to use. Patching is easy and scheduling reboots makes things easy to keep endpoint up-to-date.
What do you dislike about the product?
I have not complaints about NinjaOne and their customer support agents are easy to work with.
What problems is the product solving and how is that benefiting you?
Quick remote access to endpoints for a lone-wolf IT Person covering multiple locations.
Very Impressed with the platform
What do you like best about the product?
The insight i get from the devices through Ninjaone for me is priceless, the automation is great too.
What do you dislike about the product?
I wouldn't use the word dislike, the ticketing system can be re-enforced with more features
What problems is the product solving and how is that benefiting you?
With activity monitor i can troubleshoot more effectively, the remote tools are a lifesaver, i can run processes without interrupting the user.
Recommendations to others considering the product:
The ticketing module can improve (record date and time, assign multiples technician to a ticket, edit past comments), Reports can be more modular, for example i need to be able to report all tickets activities (comments, notes, etc.) to the client. A report of hardware activity from past time would be great (if a server alert disk is almost full, a report with disk activity from 7 days can let me know if the disk was getting full by increment or someone dump a ton of data at once, same with network, memory and CPU).
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