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Easy Onboarding, Great Usability, and Helpful Alerts
What do you like best about the product?
The onboarding process is easy, and overall usability is great. The system alerts are also very helpful.
What do you dislike about the product?
There's not much to complain about. NinjaOne is constantly rolling out new integrations and features, so anything that feels incomplete - just wait a month.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us remotely manage our clients’ workforce.
Fantastic Product
What do you like best about the product?
Simple deployment and the Dashboard view is fantastic.
What do you dislike about the product?
lack of ability to track customer info clearly (addresses/phone numbers/contacts)
What problems is the product solving and how is that benefiting you?
solves the how do i manage this thing and get remote access issue. makes client support easier.
A Strong All-in-One Suite for Security, Remote Access, Ticketing, and Patching
What do you like best about the product?
Their suite of security, remote access, ticketing, and patch management tools works very well overall.
What do you dislike about the product?
At this point, I don’t have a dislike of any portion of their suite
What problems is the product solving and how is that benefiting you?
NinjaOne is handling our ticketing, inventory (both software and hardware), remote access, and patch management.
We moved from another solution because they couldn’t fulfill our need to patch management. NinjaOne is successfully patching our systems. All other services are easy to use and function exactly as we need them to.
We moved from another solution because they couldn’t fulfill our need to patch management. NinjaOne is successfully patching our systems. All other services are easy to use and function exactly as we need them to.
Clean Unified Dashboard with Strong Automation and Easy Deployment
What do you like best about the product?
What stands out about NinjaOne is its clean, unified dashboard that brings monitoring, patching, and remote access into one place.
Its strong automation and easy deployment help IT teams save time and manage endpoints with minimal frictio
Its strong automation and easy deployment help IT teams save time and manage endpoints with minimal frictio
What do you dislike about the product?
Downsides of NinjaOne include relatively higher pricing and limited customization in reporting.
Its ticketing system and integrations can also feel less mature compared to competitors.
Its ticketing system and integrations can also feel less mature compared to competitors.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of scattered, reactive IT management by centralizing monitoring, patching, and support into one platform.
This benefits me by reducing downtime and manual work through automation, while letting me fix issues proactively before users are impacted.
This benefits me by reducing downtime and manual work through automation, while letting me fix issues proactively before users are impacted.
NinjaOne’s Intuitive RMM: Remote Access, Patching, Scripting, and Automation
What do you like best about the product?
remote monitoring and management,NinjaOne has a very intuitive interface, patching, scripting, and remote access,Automation
What do you dislike about the product?
Large enterprises may want more control,,Reporting seems quite basic
What problems is the product solving and how is that benefiting you?
NinjaOne helps manage devices and IT tasks in one place. It saves time, reduces problems, and makes IT work easier.
Powerful Built-In Automations with Flexible Customization
What do you like best about the product?
Powerful automations built-in, with the ability to create your own custom automations if needed.
What do you dislike about the product?
Some more granularity in OS patch configuration would be helpful, especially for an internal IT team.
What problems is the product solving and how is that benefiting you?
OS and third-party patching, remote access, and asset management. Saving time and money through consolidation.
Super Easy to Use with Detailed Computer Insights
What do you like best about the product?
Super easy to use and it provides so much detailed information about the computer I access .
What do you dislike about the product?
No Client to install and its web based and once idle for few mintes needs to login again and again.
What problems is the product solving and how is that benefiting you?
Accessing the remote PCs quickly to support end users.
NinjaOne Streamlines Remote Access with Single Sign-In and Better Asset Visibility
What do you like best about the product?
We upgraded from LogMeIn Pro to NinjaOne. With LMI, we had to sign in to LMI and then, once we started a remote session, sign in again on the connected computer. If that computer wasn’t on our VPN, we also had to use a temporary password. NinjaOne streamlines this with a single sign-in to NinjaOne. NinjaOne also does a better job of identifying computer components for hardware and software.
What do you dislike about the product?
Once in awhile I can't remote to a computer getting an error message. The issue clears up on its own but if its time sensitive, this could be a problem.
What problems is the product solving and how is that benefiting you?
We mostly got NinjaOne for the remote control aspect. I also really appreciate how easy it is view single or multiple monitors at the same time. There approach is fantastic.
Ninja One: A True All-in-One for Remote Access, Patching, and Scripting
What do you like best about the product?
I like that it’s an all-in-one platform. I can remote in when I need to, patch my endpoints, and run scripts as necessary.
What do you dislike about the product?
I don’t have any dislikes about Ninja One.
What problems is the product solving and how is that benefiting you?
Ninja One helps us avoid having to worry about vulnerabilities on our network, and they also do a good job of keeping their agents free of vulnerabilities. That was one of the main reasons we switched from our previous patch management and remote solutions.
Easy-to-Learn Software with Outstanding Account Manager Support
What do you like best about the product?
My account manager Kye Betzel. HE IS THE FUCKIN MAN GIVE HIM A RAISE. Software is great too, easy to learn and operate with.
What do you dislike about the product?
Would really love to see a tool box in the remote session window like Screenconnect. Makes doing app and software installs much easier from the screen.
What problems is the product solving and how is that benefiting you?
Pretty much all of them, being able to do all the things is nice.
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