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Real-Time Insights and Effortless Reporting
What do you like best about the product?
Real time info on our hardware and software, easy to use reporting tools and patching details.
What do you dislike about the product?
Sometimes the auto tools to push software updates don't work and or require manual intervention.
What problems is the product solving and how is that benefiting you?
It makes hardware inventory easier and helps our IT team easily track down assets.
Effortless Management and Productivity Boost for Our Helpdesk
What do you like best about the product?
The ease of use. It is designed well to make it simple to use, even though it is a robust system. It collects a lot of data on all the devices it is installed on, and we are able to use the info to make sure they stay up to date. The automation library is extensive and has options for almost everything. It has made our helpdesk, all 3 of us, more productive since we don't have to manually update every computer. And we can now remote into our endpoints even when they are offsite, like all of our remote workers are.
What do you dislike about the product?
I haven't run into a downside. It was quick to set up and deploy, support has been great when we did have any issues, and we use it all the time.
The one time we had any issue was when one of my team members was attempting to remote into a computer, she was denied with a message saying there were too many users already using the remote services. But we were never able to replicate this issue and never ran into it again.
The one time we had any issue was when one of my team members was attempting to remote into a computer, she was denied with a message saying there were too many users already using the remote services. But we were never able to replicate this issue and never ran into it again.
What problems is the product solving and how is that benefiting you?
We are adding our documentation into NinjaOne, this is making a central repository for all IT knowledge instead of it being spread across several file servers and computers. This makes finding the right information and keeping it updated much easier.
Intuitive Interface and Effortless Endpoint Management
What do you like best about the product?
The interface is intuitive, which makes navigation simple and user-friendly. Managing endpoints is uncomplicated, particularly in comparison to other RMM platforms I have used. Furthermore, the patch management features work efficiently.
What do you dislike about the product?
I am satisfied with the platform and currently have no complaints. There is nothing I dislike at this time.
What problems is the product solving and how is that benefiting you?
Implementing automation is straightforward, which helps save both resources and time, allowing me to focus on more important tasks.
Effortless Centralized Management for IT Support
What do you like best about the product?
As an IT support tech I appreciate NinjaOne's simple and centralized management. Managing patches, monitoring systems is incredibly easy.
What do you dislike about the product?
The lack of integration with third party tools like our asset management and ticking system does not allow for streamlined workflows. The mobile app is lacking and requires you to download multiple apps to do one thing.
What problems is the product solving and how is that benefiting you?
NinjaOne allows for quick access to remote devices to provide support for end users.
Quick PC access and runs script easy
What do you like best about the product?
I like that you can run scripts
Check pc information quick
Easy to use
Check pc information quick
Easy to use
What do you dislike about the product?
It takes a few attempts sometimes to connect to certain pcs
What problems is the product solving and how is that benefiting you?
It helping us with patchmanagement
Its helping us to create quick scripts to run
We can see pc info quick
Its helping us to create quick scripts to run
We can see pc info quick
Effortless RMM with Outstanding Ease of Use
What do you like best about the product?
Ease of use and RMM features, Reliable Remote Access: This is the best feature, needs more for inventory.
What do you dislike about the product?
I believe it needs a simpler interface and more advanced features, including inventory.
What problems is the product solving and how is that benefiting you?
Reliable Remote Access
Effortless to Learn with a Refreshingly Simple UI
What do you like best about the product?
Ease of use. The program doesn't really have a steep learning curve. I was able to pick it up within a few hours and was zipping through it like I had been using it for years. The KB is also filled with information that pointed me in the right direction a few times.
The UI is very well thought out and the lack of "AI features" is a breath of fresh air.
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(Updated review as of 1/29/26) - We have been using NinjaOne for a little more time and now that it is completely configured to our liking, we can't imagine a world without it. It's snappy and responsive, makes patching and rebooting a breeze, and is a very powerful tool. Our team has saved a ton of time by switching to NinjaOne.
The UI is very well thought out and the lack of "AI features" is a breath of fresh air.
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(Updated review as of 1/29/26) - We have been using NinjaOne for a little more time and now that it is completely configured to our liking, we can't imagine a world without it. It's snappy and responsive, makes patching and rebooting a breeze, and is a very powerful tool. Our team has saved a ton of time by switching to NinjaOne.
What do you dislike about the product?
Not much to dislike. I think my only gripe is that Software dashboard looks pretty bare bones.
We would like some additional network monitoring features.
We would like some additional network monitoring features.
What problems is the product solving and how is that benefiting you?
Live analytics of the endpoints in our environment.
Remote Support ability is also great and easy to use.
The new Intune app has made deploying NinjaOne to our endpoints a breeze.
Remote Support ability is also great and easy to use.
The new Intune app has made deploying NinjaOne to our endpoints a breeze.
Effortless Simplicity That Delivers
What do you like best about the product?
Simplicity. I use it often. The remoting in works well.
What do you dislike about the product?
I wish we could file transfer that would make things quite a bit smoother instead of using Fixme.it to transfer files.
What problems is the product solving and how is that benefiting you?
The ease of remoting into computer 7 hours away from me. Also, the ticketing system is so simple and easy to navigate.
Ease of use and top-notch support
What do you like best about the product?
Ease of use, possible customization, accessible support
What do you dislike about the product?
Nothing to report
The MDM component might be a bit light compared to a specialized product
The MDM component might be a bit light compared to a specialized product
What problems is the product solving and how is that benefiting you?
Management of updates and patches
Highly Recommended
What do you like best about the product?
NinjaRMM makes it extremely easy to remotely access and support PCs. The remote control is fast, stable, and responsive — even on slower connections. We can also use the quick connect to view end-user's mobile devices which is a game changer. We also use it heavily for patch management, and it’s been very reliable. The automated patching policies save us time, and the reporting gives clear visibility into which systems are up to date.
What do you dislike about the product?
There’s not much to dislike. The dashboard could use a few more customization options, but overall, it’s very intuitive.
What problems is the product solving and how is that benefiting you?
We use NinjaRMM to support remote users and keep endpoints secure through consistent patching. It’s reduced the time we spend manually updating systems and made remote troubleshooting much faster. Overall, it’s a dependable, easy-to-manage tool that fits perfectly into our workflow.
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