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4,130 reviews
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Great and convenient product
What do you like best about the product?
The support has always been quick, and the clean design makes navigation fairly easy.
What do you dislike about the product?
Though the design is smooth, deploying applications can be confusing, installing versions on the Microsoft store i.e. fire fox, Greenshot. This results in users having duplicate installations and causing some user confusion. Not entirely a fault of Ninja, our deployment solution we recently implemented resolved this so we no longer deploy applications with Ninja.
What problems is the product solving and how is that benefiting you?
The simple design prevents the overwhelming feeling of managing 300+ endpoints causes. Simple organization, script deployments, and patching save us hours of digging around to find what machine wants to be trouble.
Amazed at the abilities NinjaRMM have built in.
What do you like best about the product?
I like that it gives me a one-stop place to control and monitor hundreds of devices, all in one location.
What do you dislike about the product?
I would like to see NinjaOne natively add scanning vendor specific device updates, dell command update for example. Currently a custom built script is needed for this process.
What problems is the product solving and how is that benefiting you?
Pushing updates to all of our endpoint devices and monitoring and removing/adding software as needed remotely. Asset management. Using a feature called NinjaOne Remote for remote control of end devices. The new additions of the MDM options for mobile devices is giving us more options to bring under one platform.
IT Infrastructure Manager
What do you like best about the product?
The most powerful features for us have been software inventory, 3rd party software patch management and the ability to run PS and CMD line remotely. You can copy .exe files up then execute from command line. Or run choco commands remotely when you need a program on the fly.
What do you dislike about the product?
I think the least powerful features are the reporting. We'd like to really narrow down the updates that are occurring by Ninja - it's often hard to tell if it's done by Ninja, automatically by windows, or done by one of our other systems.
What problems is the product solving and how is that benefiting you?
3rd party software patch management. It may be a week behind, but our machines are very current. Also, there is a functionality that forces a user to reboot on a custom schedule you set. Rebooting regularly solves so many issues.
NinjaOne is the answer
What do you like best about the product?
As an IT guy, the best part about NinjaOne is hands down the remote automation and integration with remote desktop apps like Splashtop. Being able to connect to any of my customers pcs in an instant saves time for me and the customers I'm supporting. The ticketing system helps me stay on top of customer support queries.
What do you dislike about the product?
So far there hasn't been anything that I dislike about NinjaOne. It has been and continues to be an amazing tool.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of interrupting a customer's day with a service call by allowing us to automate maintainence, and manage a device in the background. We can do so much without ever having to interrupt someone else's workday.
Great On-Boarding and Support!
What do you like best about the product?
We were in a pinch and needed a new RMM tool fast. The ease of on-boarding and the support we got during implementation was supurb.
What do you dislike about the product?
So far there has been no issue with NinjaOne at all!
What problems is the product solving and how is that benefiting you?
Being able to have one central point for our backups, endpoint management and AV/AM has made managing our resources a breeze!
Exactly What the Doctor Ordered
What do you like best about the product?
The Windows and third party update agents have undergone a major overhaul and we are seeing a vast improvement with successful patching.
With security always at the top of mind this task is imperative to be as good as it can be.
Our current MDM product is end of life and we will be taking a look at the latest iteration of the NinjaOne MDM add in.
With security always at the top of mind this task is imperative to be as good as it can be.
Our current MDM product is end of life and we will be taking a look at the latest iteration of the NinjaOne MDM add in.
What do you dislike about the product?
The documentation area of NinjaOne is good but it could be expanded to include things like certificate/domain expiry that competitor's products do.
What problems is the product solving and how is that benefiting you?
The automations, both built in and PowerShell scripts that we have written, saves us countless hours every month.
We know virtually everything about the machines in the environment from RAM installed, CPU utilization to warranty details
Other tools in our I.T. Toolbox are also available right from NinjaOne, like ScreenConnect and Bitdefender.
We know virtually everything about the machines in the environment from RAM installed, CPU utilization to warranty details
Other tools in our I.T. Toolbox are also available right from NinjaOne, like ScreenConnect and Bitdefender.
So far the software does what it states it can do, so gooood!
What do you like best about the product?
The interface, the ease of use and the many features included, Support has also been fantastic so far!!
The whole team loves it...
we're having a positive experience with NinjaRMM from a technical perspective. We find it highly scalable, which aligns well with our evolving IT infrastructure. We're currently exploring additional features, such as Ninja Backup and possibly Ticketing, to assess their technical effectiveness and integration within our systems.
The scalability of NinjaRMM is particularly noteworthy, allowing us to efficiently manage and monitor a growing number of IT assets. The prospect of incorporating Ninja Backup and Ticketing features adds another layer of functionality that we're eager to evaluate in a real-world technical environment.
As we conduct the Proof of Concept (POC), we'll be focusing on the technical aspects of these features to ensure seamless integration, effective performance, and alignment with our specific technical requirements. Ongoing communication with NinjaRMM's technical support and account management teams has been an A+ experience.
The whole team loves it...
we're having a positive experience with NinjaRMM from a technical perspective. We find it highly scalable, which aligns well with our evolving IT infrastructure. We're currently exploring additional features, such as Ninja Backup and possibly Ticketing, to assess their technical effectiveness and integration within our systems.
The scalability of NinjaRMM is particularly noteworthy, allowing us to efficiently manage and monitor a growing number of IT assets. The prospect of incorporating Ninja Backup and Ticketing features adds another layer of functionality that we're eager to evaluate in a real-world technical environment.
As we conduct the Proof of Concept (POC), we'll be focusing on the technical aspects of these features to ensure seamless integration, effective performance, and alignment with our specific technical requirements. Ongoing communication with NinjaRMM's technical support and account management teams has been an A+ experience.
What do you dislike about the product?
Haven't found anything I don't like so far, still learning and incorporating the many features...
What problems is the product solving and how is that benefiting you?
Remote help, patch management, inventory,etc
M.A. Polce's RMM of Choice is NinjaOne!
What do you like best about the product?
We spent a lot of time reviewing the competition before choosing our next RMM. We have been with NinjaOne most of 2023. We chose NinjaOne for many reasons. For starters, their executive sales team is extremely friendly and helpful. Immediately off of the jump you get an experienced engineer to answer your real questions while you learn the product. The engineer follows you when you become a client and you are given a dedicated account manager who cares as well. The implementation and integration was smooth. The ease of use is exceptional. They have a responsive support help desk and a comprehensive knowledgebase center. Our engineers trust the product to do what it is supposed to do. This is a big deal for us because we stopped using many features at our prior RMM because it was unreliable. The product feature set is expanding and scaling comfortably without degradation of service. Another reason why we left our prior RMM is they were growing and things were breaking. Not a problem here as they have a robust beta system. ALL of the people at NinjaOne are friendly. Customer service is the best I have seen in a while. M.A. Polce and NinjaOne will have a long-term partnership. We are all on the same team!
What do you dislike about the product?
I do not have any dislikes and this is a positive review.
What problems is the product solving and how is that benefiting you?
NinjaOne has listened to a few of our requests that have either been invented or on the roadmap.
Don't settle for second best! NinjaOne is the ultimate RMM tool.
What do you like best about the product?
Why we chose NinjaRMM to manage our 24-location Automotive Group:
The Switch: We moved away from a competitor three years ago to achieve better ROI and drive innovation. Ninja delivered immediately.
The Daily Impact: It is now the foundation of our IT operations. Automation ensures hardware stability, while built-in ticketing and Splashtop integration have streamlined our support capabilities.
The Continuous Value: Unlike other platforms that stagnate, Ninja delivers monthly updates and enhancements driven by user feedback.
The Verdict: With responsive support and a scalable architecture, NinjaRMM earns my highest recommendation for IT leaders.
The Switch: We moved away from a competitor three years ago to achieve better ROI and drive innovation. Ninja delivered immediately.
The Daily Impact: It is now the foundation of our IT operations. Automation ensures hardware stability, while built-in ticketing and Splashtop integration have streamlined our support capabilities.
The Continuous Value: Unlike other platforms that stagnate, Ninja delivers monthly updates and enhancements driven by user feedback.
The Verdict: With responsive support and a scalable architecture, NinjaRMM earns my highest recommendation for IT leaders.
What do you dislike about the product?
When we flagged a gap in their Google Workspace SSO capabilities early on, Ninja didn't offer a workaround—they built a solution. They took our feedback and rolled out the necessary fix in a scheduled update. This proved to us that their 'commitment to growth' isn't just a tagline; they are actively listening and building what their partners need.
What problems is the product solving and how is that benefiting you?
Introducing a ticketing system has truly transformed the way we work. We no longer have to juggle two different tools, and our workflow has become much more streamlined as a result.
Powerful, flexible, more to it than meets the eye, has helped our business tremendously
What do you like best about the product?
easy to use extensible user interface. single pane of glass.
integrated remote monitoring, management, ticketing, backup, and more.
integrated remote monitoring, management, ticketing, backup, and more.
What do you dislike about the product?
doesn't natively support integration with malwarebytes oneview anti-virus
their native remote access agent doesn't support remote printing (client needs, not us)
their native remote access agent doesn't support remote printing (client needs, not us)
What problems is the product solving and how is that benefiting you?
having awareness of client endpoints without getting on them or asking the clients.
enabling clients to have remote access to their own endpoints (WFH, etc).
enabling clients to have remote access to their own endpoints (WFH, etc).
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