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Outstanding customer service
What do you like best about the product?
Techs are knowledgeable to quick to respond. I love the option for a call back instead of waiting on hold. Everyone I have talked to has been quick to respond. Also if they do not know an answer they are honest and connect me to someone who does.
What do you dislike about the product?
I wish the interface was a little quicker. Sometimes I need to hit back space twice to get back to the list of computers. I dont like knowing what is not backed up at a glance.
What problems is the product solving and how is that benefiting you?
I use ninja to monitor all of our computers for Spyware,backups and updates. We are using ninja to turn the corner from being a reactive company to a proactive company.
Recommendations to others considering the product:
Far and away the simplest ( I have used Kaseya in the past) and easiest to use.
Ninja
What do you like best about the product?
I can scale Ninja to meet my demands. The gui is responsive, which I like.
What do you dislike about the product?
Sometimes the reload crashes on the portal when refreshing. Right mouse click functionality would be nice.
What problems is the product solving and how is that benefiting you?
More time for me to sell other clients now that alerts are handling the heavy lifting
Recommendations to others considering the product:
N/A
Very Powerful Tool
What do you like best about the product?
Allows our small company to make a big impact with our customers.
What do you dislike about the product?
No negative experience so far. We've been extremely pleased and impressed with how Ninja advances our relationships with our customers.
What problems is the product solving and how is that benefiting you?
Saves time when delivering top notch service to our customers
Recommendations to others considering the product:
The ease of use makes this solution attractive to small companies.
By far the best RMM out there.
What do you like best about the product?
One of the best RMM you can find, works out of the box, is web base so you can access virtually anywhere. If you are looking for a good and solid RMM, this is the one you need.
What do you dislike about the product?
I haven't found any dislikes yet, so far so good.
What problems is the product solving and how is that benefiting you?
Helps me maintenancey customers workstations up and running 24/8
NinjaRMM Powerful Tools for MSP's
What do you like best about the product?
Ease of deployment probably. One executable and everything is installed automatically. You have remote access to the device within minutes. NinjaRMM has brought this 30 year old IT Services company the most bang for our bucks.
What do you dislike about the product?
Nothing so far! Everything has worked as promised.
What problems is the product solving and how is that benefiting you?
The WebRoot integration has been a great add-on and become another source of revenue for us. With the addition of Cloudberry backups we will have a another area that will generate more margin for us this year.
Recommendations to others considering the product:
Go for it! Yo have nothing to loose.
Ninja RMM
What do you like best about the product?
Clean and intuitive. Rapidly evolving. Ninja fits the way we do business and the team has been great to work with since the beginning.
They have a solid road map and are continually working to improve the product.
Implementing new features and integrations has been incredibly easy. They do a great job of making it easy for us.
We were an early adopter and have watched Ninja RMM grow. It's a great product and it's gaining momentum quickly.
They have a solid road map and are continually working to improve the product.
Implementing new features and integrations has been incredibly easy. They do a great job of making it easy for us.
We were an early adopter and have watched Ninja RMM grow. It's a great product and it's gaining momentum quickly.
What do you dislike about the product?
Nothing yet. I don't say this lightly. We used to deal with various issues when we used other RMM products. With Ninja, we set it up and went back to work.
We do change things as new features are included, but normally we don't have to do much once our policies are set.
We do change things as new features are included, but normally we don't have to do much once our policies are set.
What problems is the product solving and how is that benefiting you?
Ninja has simplified our endpoint management drastically.
It has a great and growing feature set with integrations that fit our business.
As this product has continued to evolve, we have become more reliant on it for that single point of management we need. It has the features that matter across our client base.
Simply put, it just works. We have so few issues with our managed customers, our techs are now easily handling 20% more endpoints than with our prior system.
It has a great and growing feature set with integrations that fit our business.
As this product has continued to evolve, we have become more reliant on it for that single point of management we need. It has the features that matter across our client base.
Simply put, it just works. We have so few issues with our managed customers, our techs are now easily handling 20% more endpoints than with our prior system.
Recommendations to others considering the product:
I highly recommend trying it.
NinjaRMM Experience
What do you like best about the product?
Clean and easy to use interface. Not having to go through menu after menu to find what you're looking for is a true time saver. The TeamViewer access is excellent. We switched from a competing remote access product. I personally never had any issues with it, but I've had several clients tell me how much better TeamViewer is and how much better it is. Having happy clients is definitely a good thing!
What do you dislike about the product?
Reports and automation could be better. Ninja's strength is also a weakness. The simplicity of the platform is excellent, especially when learning an new RMM, however this does mean some features you may want are lacking. Ninja has done a good job of introducing new features, however if you rely heavily on reports or automation, you will want to look at other offerings.
What problems is the product solving and how is that benefiting you?
We needed an easy to way keep client machines updated, allow us to easily access systems remotely and provide a way to clients to access office workstations from home. Ninja has allowed us to do this in a well-integrated way that doesn't break the bank.
Recommendations to others considering the product:
Give a trial run. It doesn't cost any money for a demonstation. If it's a good fit for your organization, then great! If it isn't a good fit, then I'm sure you'll find an RMM platform that will accomodate the needs of your business and clients.
Easy to use, yet powerful RMM tool
What do you like best about the product?
I like how easy it is now to get insight into our computers to see software installed, if they need windows updates and Ram/cpu/hard drive usage. I also love that Teamviewer license was included by NinjaRMM when we purchased it giving us the most up to date teamviewer for remote support.
What do you dislike about the product?
I really think that their help guides / tutorials could use some more help to improve user experience when first starting
What problems is the product solving and how is that benefiting you?
We needed to get some insight on how our windows devices are doing as well as the ability to push updates and run commands remotely. This has really made us more productful as a company as we don't need to hijack a user to get stuff done on their computers.
Awesome Windows Remote Management
What do you like best about the product?
Ninja is awesome because it gives us the ability to remotely push installs, updates and see what is going on with windows computers with our company.
What do you dislike about the product?
I dislike that there is default software built in to push to devices (example... Chrome, Adobe reader, etc) but you can't manually push them to devices but instead have to build custom installers to push to devices.
What problems is the product solving and how is that benefiting you?
We didn't have an easy way to get remote support on the back end for our windows machines. It took a lot of time to run updates for people and push software. This program gives us the ability to push that software and updates for users without having to take over their screen for a bit and we can do it all at once which saves us a ton of time.
Recommendations to others considering the product:
It is the best quality of service for the price out of any RMM tool we were looking at. Once you learn the interface and how things work it is pretty smooth, but it can be pretty scary at first.
NinjaRMM is my go to software for my MSP Business....
What do you like best about the product?
I love the dashboards, the NMS, and Cloud Alerts..
What do you dislike about the product?
Not much to say that I don't like yet...
What problems is the product solving and how is that benefiting you?
It allows me to manage a LAN without having to be there all the time! This is important especially if your a one-man team like myself. It will allow you to scale your business more efficiently becuase you can grow with NinjaRMM.
Recommendations to others considering the product:
NinjaRMM is one of the best RMM companies out there. Friendly people and great leaders running the company. I can foresee this company being around for a while!
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