External reviews
4,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Smooth Remote Support with Flexible Device Management
What do you like best about the product?
Great for remote support. One thing I like is that you can manage devices without fully taking them over like deleting files or running scripts.
Remote access is very smooth and you don’t need somebody’s id to take over their computer.
Remote access is very smooth and you don’t need somebody’s id to take over their computer.
What do you dislike about the product?
Sometimes after restarting a computer it takes a minute before you can connect but I think that is more an issue from the pc that it is taking a moment to start up ninja after restarting
What problems is the product solving and how is that benefiting you?
Having to ask the user that you are helping for a teamviewer id and password
You only need to know their name or pc name which saves a lot of time on the phone
You only need to know their name or pc name which saves a lot of time on the phone
Remote Sessions and Control That Work Really Well
What do you like best about the product?
Remote sessions and remote control work really well. Overall, it’s a very good experience.
What do you dislike about the product?
Nothing really to complain about; it works well overall, and the experience has been good.
What problems is the product solving and how is that benefiting you?
Remote monitoring and management, along with software installation.
Smooth, Well-Integrated UI with Quick, Helpful Support
What do you like best about the product?
Everything is integrated nicely, the smoothness of the UI, quick support when needed
What do you dislike about the product?
Sometimes when an update is done some things break but like every software
What problems is the product solving and how is that benefiting you?
it allow me to quick connect to end user computer and server very fast. I like the background remote sign in and being able to access computer files from the website
NinjaOne: Great Software Patching and Remote Control
What do you like best about the product?
software patching is great and the remote control tool
What do you dislike about the product?
I have no disklike for NinjaOne. The product is working fine for what i need
What problems is the product solving and how is that benefiting you?
third party patching. Driver update. remote control
NinjaOne Makes Patch Management Easy, Even for a Small Team
What do you like best about the product?
The ability to see which PCs are missing critical software updates and then deploy those updates is really helpful. Previously, with a very small team, it was nearly impossible to stay on top of any non-Microsoft updates. NinjaOne allows us to keep everything patched.
What do you dislike about the product?
The reporting feature needs improving. PCs that are off are reported as unknown despite having been patched recently.
What problems is the product solving and how is that benefiting you?
Seeing the patch status of the estate and being able remedy issues quickly. It helping us gain Cyber Essentials accreditation.
Ninja Platform: Fast, Reliable, and Easy to Navigate with Great MSP Integrations
What do you like best about the product?
The Ninja Platform has a very easy user interface to navigate and all information is available in a easy way for an engineer to find. The integrations are great for for MSPs which allow automatic billing and asset management from your PSA solutions. Compared to the other products that I have tried Ninja has by far been the best solution in terms of speed and reliability and it's cost per unit is better than the other solutions.
The AI Intelligence still has some way to go but the useful features like summarising what issues users may face installing Windows Updates can help an engineer choose whether or not to approve a patch.
The support is good, and responses are fast.
The AI Intelligence still has some way to go but the useful features like summarising what issues users may face installing Windows Updates can help an engineer choose whether or not to approve a patch.
The support is good, and responses are fast.
What do you dislike about the product?
Whilst the support team is good, the results are inconsistent, I've contact support with what I believe to be a simple request a get what feels like a canned response.
What problems is the product solving and how is that benefiting you?
Automation has been a major driver in helping engineers work more efficiently. Ninja provides a solid platform for scripting, and it’s made even easier by the ability to apply scripts through policies, which supports a consistent, uniform rollout across an organisation.
Fast Remote Access and Reliable Patching with NinjaOne
What do you like best about the product?
My favorite parts of NinjaOne are the ability to remote connect to a computer either through splashstream or just through explorer. Coming in a close second is the patching of systems
What do you dislike about the product?
I believe the backup system could be refined and given more abilities.
What problems is the product solving and how is that benefiting you?
I believe they are taking a look at the things they could use a makeover such as the backup system. This allows me to be able to look forward to a more complete single pane of glass for support.
Automation, Patching, and Reporting That Shine on the Dashboard
What do you like best about the product?
Automation, patching, reports and all other information displayed and dashboard
What do you dislike about the product?
I see there are no several features to delete unwanted file from a VM in AVD.
What problems is the product solving and how is that benefiting you?
Patching reports help to find out if any issues and automation is faster task
Effortless Remote Access with Helpful Device Health Insights
What do you like best about the product?
It allows me to remotely access other machines in our organisation. It also gives us a brief rundown of each device, including whether it’s healthy, who has logged in, and other valuable information.
What do you dislike about the product?
The MFA, it is needed but ninja tends to log you out everyday which makes it a faff.
What problems is the product solving and how is that benefiting you?
It allows me to check in on the servers to confirm they’re online, and to monitor their health as well as the health of the connected devices.
Strong Remote Monitoring, but Needs Better Disabling Controls
What do you like best about the product?
I like the functionality of the software, remote feature and monitoring specifically.
What do you dislike about the product?
Interface could use some improvements, and the backup features exclusions cannot be made for service accounts automatically, single policy per device could be improve too.
What problems is the product solving and how is that benefiting you?
RMM we do not have another product we've also reduce TeamViewer licenses.
showing 351 - 360