Remote monitoring, managing, and software deployment are our main use cases for NinjaOne. We use NinjaOne daily to add our MDR to devices and to deliver critical and secure updates as well as manage compliance on devices.
External reviews
3,466 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Feature-Rich Solution That Empowers Our Business
What do you like best about the product?
Loaded with lots of features that can help our buisness.
What do you dislike about the product?
There isn't much I dislike about NinjaOne. Due to the number of features, it may be a learning curve but I dont mind if the features are worth it.
What problems is the product solving and how is that benefiting you?
Centralizing our operations instead of using multiple programs.
All-in-One Platform with Room for Better Ticket Search
What do you like best about the product?
Ability to do multiple things within one platform, e.g. patching, ticketing, device warranty etc.
What do you dislike about the product?
Not able to search through tickets easily.
What problems is the product solving and how is that benefiting you?
Providing a ticketing system that our helpdesk team can use, and provides an overall view of our devices and servers for our system administrators.
Great product!
What do you like best about the product?
Information and remote access. I can quickly connect and resolve issues.
What do you dislike about the product?
Easier access to documentation and knowledge would be helpful.
What problems is the product solving and how is that benefiting you?
Ease of accessing systems, patching, and remediating issues
Simple and Reliable, Though Some Patches Need Manual Attention
What do you like best about the product?
Simple and it just works with very little config
What do you dislike about the product?
I found some patches don't apply automatically (although vast majority do)
What problems is the product solving and how is that benefiting you?
Remote control, remote management, patching
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
What is our primary use case?
What is most valuable?
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
What needs improvement?
NinjaOne can be improved by more flexibility in reporting and by the ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state. The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score. I would rate NinjaOne a seven on a scale of one to ten.
For how long have I used the solution?
We have subscribed to NinjaOne for a couple of years now.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
NinjaOne's scalability is excellent.
How are customer service and support?
Customer support from NinjaOne is excellent. I would rate the customer support a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched from Kaseya to NinjaOne due to multiple reasons, including bringing the solution in-house instead of using a third party, as well as price and features.
How was the initial setup?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
What was our ROI?
I have not seen a return on investment at this time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
Which other solutions did I evaluate?
Before choosing NinjaOne, we evaluated other options. I looked into Kaseya, Atera, Datto, ConnectWise, and a few others.
What other advice do I have?
I would advise others looking into using NinjaOne to absolutely test NinjaOne and go through a bunch of use case scenarios to find if it is fitting for their use case, as well as meeting with their sales team to discuss use cases. I would rate this review a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized Management & Great UI, But Pricing Could Be Clearer
What do you like best about the product?
I like the most about the NinjaOne product that I can see the computers and servers in one central place. It can replace a lot of automation tasks, and the reporting feature is also very useful! Its user interface is easy to use and well-designed, providing great clarity. Good support and community assistance are also readily available.
What do you dislike about the product?
Its pricing is a bit confusing. New features often require additional license fees from customers.
What problems is the product solving and how is that benefiting you?
NinjaOne handles client- and server-side automation brilliantly.
Reliable and Easy to Use, But Mobile App Needs Improvement
What do you like best about the product?
Ninja has been a huge help managing devices. Remote support, patch management, and making me aware of any issues makes my job a lot easier!
What do you dislike about the product?
Mobile app is horrible. I use my ipad a lot on the weekends and Nija is a nightmare on it.
What problems is the product solving and how is that benefiting you?
Keeping machines up to date. Quickly and easily offering support when needed. Monitoring for devices going offline.
Excellent Automation and Reporting, Needs More Support for Patch Issues
What do you like best about the product?
Automation and reporting.
the tool is easy to integrate with AD and has many security features to avoid take over.
the tool is easy to integrate with AD and has many security features to avoid take over.
What do you dislike about the product?
Lack of articles for failed patches issues
What problems is the product solving and how is that benefiting you?
Replacing SCCM and WSUS
Comprehensive RMM Platform with Robust Features and Continuous Development
What do you like best about the product?
As an RMM platform, it covers everything we could need for Systems management: Monitoring, Remote Control, Scripting, Patching etc. There are features I do not use, such as their backups or MDM, but it's great to see these being an option and the development that goes into them.
What do you dislike about the product?
I feel their NMS Monitoring could be a little bit better, however, It's greatly improved since it was first rolled out. There is nothing I dislike about the product to be honest. Any improvements I've wanted are either already on the roadmap or I've submitted.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us full oversight and control of our systems and switches, It enabled us to keep them secure with AV/Patching, alerts us to any potential faults within the systems from offline alerts to service issues.
From a helpdesk perspective, it gives us greater remediation control as well as remote support for the users. I've tried many RMM tools over the years and NinjaOne is certainly one of the best I've used.
From a helpdesk perspective, it gives us greater remediation control as well as remote support for the users. I've tried many RMM tools over the years and NinjaOne is certainly one of the best I've used.
Outstanding Support and Easy Setup, But Training Needs Improvement
What do you like best about the product?
Excellent support, any time I have an issue it's as simple as scheduling some time with an engineer to walk me through the steps. Engineers are always extremely patient and helpful. Once set up it's extremely easy to use.
What do you dislike about the product?
the training in NinjaOne academy would be even better if it was modular. If I want to learn about the ticketing system for example, I shouldn't need to go through all the admin stuff first. That said the training content is excellent
What problems is the product solving and how is that benefiting you?
prior to NinjaOne we had no RMM solution in place, and our ticketing system was archaic. NinjaOne has filled the gap in both these areas to the point where I have been able to expand the use of the ticketing system beyond the IT team.
showing 361 - 370