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Ninja - Best in Class
What do you like best about the product?
We love the ability to assist our customers through automated patching, scripting, and remote access tools. Our customers also love the tool and has made their lives easier every day in supporting their end-users.
What do you dislike about the product?
The only complaint I have had is the ability to segment some of the features with our customers. Only system admins can do scheduled tasks and that is something we can't enable for our customers since we need to keep our cusomer environments separate. The same goes for viewing and editing policies. We want our customers to be able to view and edit their own policies without seeing our other customer's policies. I know this is on the roadmap so this will hopefully not be an issue in the future.
What problems is the product solving and how is that benefiting you?
We initially started using NinjaRMM for automated patching for a specific customer. We were doing OS patches manually and they have over 600 endpoints to manage. Being able to automate and make sure machines were staying up to date was a huge problem that Ninja has solved. The ability to also use Splashtop or TeamViewer to remote into these machines have allowed our customer's IT team support their end users at a much faster response time. We are continuing to see more and more benefits of the tool each day.
Great RMM that I have tried.
What do you like best about the product?
They are always listening to users and updating. They are always willing to listen to issues and assist.
What do you dislike about the product?
Not a lot of information before updates are given.
What problems is the product solving and how is that benefiting you?
One dashboard
The best RMM
What do you like best about the product?
I've used several RMM systems for over 15 years. Ninja RMM (now NinjaOne) is a modern RMM that is easy to use, clean, fast, secure, and powerful! Using other RMM's is like going back to the stone ages. One of the best things about Ninja is that they don't sit still and wait for others to pass them by. This happened with Kasaya, which was a good product at first, but they didn't do much to improve and therefore were left in the dust.
Ninja has a culture of continuous improvement. New features are added regularly and bugs are squashed quickly.
Ninja has a culture of continuous improvement. New features are added regularly and bugs are squashed quickly.
What do you dislike about the product?
There are still some features missing, but as I mentioned, they are adding new features at a furious pace. I have no doubt that I'll have to wait long. AD user management is a big one and that is nearly done. Network monitoring is lacking.
What problems is the product solving and how is that benefiting you?
Fast problem resolution and easy management of endpoints.
Ahead Of The Curve
What do you like best about the product?
They are always adding features, integrating third parties, or taking suggestions from actual users. Their team truly enjoys their job, and you can see it in real time. Everything from their knowledge base to their follow-ups and their events. It feels as if they put their hearts and souls into this product and I'm grateful to have had the pleasure of growing my business because of it!
What do you dislike about the product?
The dashboard/interface can get cumbersome at times, but it's so minute compared to everything you can actually do.
What problems is the product solving and how is that benefiting you?
Patch management was a huge deal, especially with a lot of the newer Microsoft updates that break everyday functions. I'm also able to remote in from my phone, which has saved me on numerous occasions. Remote tools allow me to forcefully reboot via command prompt, or upload files in a pinch.
Ninja has given us insight to our technology and services like we didn't have before
What do you like best about the product?
We like the abilities Ninja offers as a whole. The ability to see what is happening with the org's technology and being able to connect to it is an excellent tool. We have had a countless amount of benefits and time saved just by having the insights that Ninja offers us.
What do you dislike about the product?
As of right now, the ticketing system, although it does work, leaves a lot to be desired. Needs more functionality to flow more smoothly in real-world use.
What problems is the product solving and how is that benefiting you?
VPN issues (user issues), maintenance, software issues, remote services, faster ticket response, lowered amount of tickets, etc.,
We have allowed remote work for entire departments with Ninja; the ability to remote support has been more of an immense benefit than we thought it would be.
We have allowed remote work for entire departments with Ninja; the ability to remote support has been more of an immense benefit than we thought it would be.
Wonderful Experience
What do you like best about the product?
Having to migrate over to NinjaOne from another RMM software made us nervous, but the ease of onboarding and training our staff made this a great pain-free experience. I love the ease of navigation, scripting and patch management.
What do you dislike about the product?
While the scripting is excellent, it would be nice if the scripting editor was more robust.
What problems is the product solving and how is that benefiting you?
End point management
Patch management
Patch management
Awesome Patching Tool
What do you like best about the product?
I like the automation for patching and distribution.
What do you dislike about the product?
I would like to have office 365 backups in the future
What problems is the product solving and how is that benefiting you?
I am solving registry problems and pushing out scripts to resolve
What a great RMM stack!
What do you like best about the product?
It's great being able to access and manage all of our endpoints from one single pane. NinjaOne allows us to do that with ease. The community is very helpful, and the NinjaOne staff (sales, support, et all) are great.
What do you dislike about the product?
It's a little scary having all your eggs in one basket, but it's an evil necessity if you want to be able to expand your business and provide good service to all your customers.
What problems is the product solving and how is that benefiting you?
Dead simple to deploy software, AV, Backups, you name it. Reporting features are also very helpful.
If you manage computers and/or servers....you need this.
What do you like best about the product?
Ease of use. You don't need a 24x7 dedicated resource to operate Ninja. With a few clicks, you can find just about anything you need. Other solutions can be difficult to navigate and require a dedicated resource.
What do you dislike about the product?
So far anything that I didn't like was corrected in an update. Ninja continues to expand their offerings and add features that may be missing.
What problems is the product solving and how is that benefiting you?
Remote access/support for offsite machines. As well as remote support of Macs. The ability to monitor devices for a variety of things is very valuable to our small team.
NinjaRMM transformed my business and I am grateful for how they enabled me to scale my business. +++
What do you like best about the product?
Outstanding reliability and support. Definitely apart.
What do you dislike about the product?
Does not support XP and 2003 boxes anymore.
What problems is the product solving and how is that benefiting you?
Patching, records of eventviewer and syslogs is awesome. I also enjoy the reliability of the scripting engine vs competitors
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