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Flexible Platform with Outstanding Support
What do you like best about the product?
The flexibility, the account manager. and when ever we have a Problem, we get a response and solution right the way. We definitely reomend the product. is very ease of use. also easy of integration
What do you dislike about the product?
Nothing to complain. To implement Ninja one Product for our enviroment and customer envirovents has been the best desicion we took in the last 2 years.
What problems is the product solving and how is that benefiting you?
Our patch management systems and asset management tools have proven to be very useful, especially when it comes to script deployment. They make the process much more efficient and streamlined.
Comprehensive Platform That Covers All My Needs and Cleat is a great Rep!
What do you like best about the product?
The overall platform is great. I’m able to view everything I need, as well as some things I don’t.
What do you dislike about the product?
Nothing I can think of. It has been a great platform to use so far.
What problems is the product solving and how is that benefiting you?
Prior to Ninja we had a hard time keeping track of assets - it has made life easier.
User Friendly IT Request Tool
What do you like best about the product?
It's quick and easy to request an issue from your desktop. Having it open directly up to submit your ticket is much easier than having to find the webpage to submit a service ticket.
What do you dislike about the product?
The desktop application looks a bit older but that isn't a problem.
What problems is the product solving and how is that benefiting you?
It's allowing our team to easily put in requests for IT support tickets.
Easy Ticketing and Automation, But Needs Template Support for All Channels
What do you like best about the product?
Ticketing System ease of use, automated flows, and device management capabilities
What do you dislike about the product?
Email tickets and tickets from tray icon do not have ability to use a template
What problems is the product solving and how is that benefiting you?
Managing all of our devices, software updates and technical support (remote support)
Fantastic Interface and Team, Minor Navigation Frustrations
What do you like best about the product?
The interface is wonderful to work with.
The team is amazing.
The team is amazing.
What do you dislike about the product?
That I didn't have it 20 years ago when I started IT.
What problems is the product solving and how is that benefiting you?
Patch Management, system monitoring, general issue awareness. All of these are benefits of NinjaOne.
Unified Interface Makes Endpoint Management Effortless
What do you like best about the product?
I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution.
What do you dislike about the product?
Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and maintaining a large number of endpoints efficiently from a single, unified platform. It automates routine IT tasks such as patching, monitoring, and remote support, which significantly reduces manual workload and human error.
Great Remote Access, Patch Management
What do you like best about the product?
The remote connection and patch management
What do you dislike about the product?
Sometimes it doesn't pick up all patches that are required for a machine and manual intervention is required, their support is currently investigating if this is a wider issue they can solve for us.
What problems is the product solving and how is that benefiting you?
A single pane of glass for device management tied into Intune
User-Friendly Interface and Support, but Vulnerability Management Needs Improvement
What do you like best about the product?
I think it has a nice UI and is easy to navigate. There support documents have been useful and the team are very helpful. We are starting to use more features all the time with clients and have gotten good use out of the software.
What do you dislike about the product?
The vulnerabilities setting keeps lots of devices red and it can be hard to clear this if the device isn't online and you can't queue OS Patches
What problems is the product solving and how is that benefiting you?
Very helpful for keeping clients up to date with updates and being able to monitor system resources. Being able to create scripts allows us to plan actions and keep onto of issues before they arise.
Great Background Mode, But Session Disconnect Issues Need Fixing
What do you like best about the product?
Background mode that allows to do registry editor changes
What do you dislike about the product?
Occasionally, when you disconnect a session, it doesn't fully close. This can lead to an alert about the maximum number of connected devices being reached, or cause NinjaServices to take longer to start up on Windows.
What problems is the product solving and how is that benefiting you?
The interface is nice and smooth, which makes it easy for me to work remotely and stay efficient.
Easy Onboarding and Great Support, But MDM Setup Needs Improvement
What do you like best about the product?
I like how easy it is to onboard computers and laptops. I also like the options we have to use when connecting to computers to help out our customers. When contacting Customer Support, they are very helpful and respond back quickly.
What do you dislike about the product?
One thing that I think can get better is the MDM. When setting up an Android tablet and iPad. Adding the Policies to the tablets is not an easy process. I think there needs to be more options like adding screen rotation to the setting when notifications are turned off. If this is an option, we can't find it.
What problems is the product solving and how is that benefiting you?
Whenever we have issues with NinjaOne, they solve them right away. The only problem we are having right now is with MDM and we just found out this past week, and we need to reach out to NinjaOne.
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