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Effortless to Use with a Great Layout and Regular Updates
What do you like best about the product?
Ease of use, great layout, constant updates.
What do you dislike about the product?
Nothing comes to mind. I was a previous labtech/connectwise client and Ninja is so much better it is ridiculous.
What problems is the product solving and how is that benefiting you?
Centralized management for onsite and offsite devices that span the entire united states.
Convenient Tools, But Cloud Performance and Documentation Need Improvement
What do you like best about the product?
All the tools provided are very convenient.
What do you dislike about the product?
The cloud based tools are inconsistent and are slow, there is a lack of reporting for historical troubleshooting. Documentation has not been the easiest to find other than a paid class?
What problems is the product solving and how is that benefiting you?
Remote troubleshooting and bitlocker backups
User-Friendly Interface and Great Support, But Log Details Could Improve
What do you like best about the product?
I like the easy usability of NinjaOne. Everything is laid out pretty easy to understand. The documentation and support is also a huge plus.
What do you dislike about the product?
I find sometimes the logs collected aren't enough to diagnose an issue remotely.
What problems is the product solving and how is that benefiting you?
The most prevalent issues that are being resolved are updates and asset management. Patch management is very easy to set up and doesn't seem to have a ton of issues. We also like the ability to block updates we are not wanting to be pushed out.
Powerful, Full-Featured, and Exceptionally Organized
What do you like best about the product?
NinjaOne is powerful and full-featured, while keeping the interface organized. It includes tools for a wide variety of devices.
What do you dislike about the product?
I did not find anything to dislke about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps our servers patched and secure.
Dashboard Makes Everything Visible at a Glance
What do you like best about the product?
I like how the dashboard shows me everything at a glance.
What do you dislike about the product?
There is a learning curve to configure the portal and policies.
What problems is the product solving and how is that benefiting you?
I'm able to use NinjaRemote to access a client computer even if a client has LogMeIn installed, I was not able to do this with another RMM which used LMI as the primary remote support software.
Powerful and user-friendly tool that makes life easier
What do you like best about the product?
I use NinjaOne every day to resolve user issues, and I find it both powerful and incredibly user-friendly. It supports Windows, macOS, Linux, Android, and iOS, which means I can easily manage devices across all major operating systems.
I especially appreciate the resource management tools — they make it simple to monitor resource usage and quickly identify performance issues. The backup functionality is also invaluable, helping ensure that critical data is never lost.
And if any issues do come up, NinjaOne’s customer support team is always responsive, helpful, and a pleasure to work with.
I especially appreciate the resource management tools — they make it simple to monitor resource usage and quickly identify performance issues. The backup functionality is also invaluable, helping ensure that critical data is never lost.
And if any issues do come up, NinjaOne’s customer support team is always responsive, helpful, and a pleasure to work with.
What do you dislike about the product?
There isn’t really anything I dislike about NinjaOne. However, I do wish it offered full remote control for Android devices — currently, it only allows screen viewing
What problems is the product solving and how is that benefiting you?
Device inventory, endpoint management, resolving user issues, and full backup of critical computers
Intuitive Interface, But Needs Stronger Remote Access Security
What do you like best about the product?
It's intuitive and easy to figure out. It made it easy to train our employees to use it.
What do you dislike about the product?
I wish the remote access for employees had more security features.
What problems is the product solving and how is that benefiting you?
We were able to consolidate several products into NinjaOne.
Solid RMM Solution
What do you like best about the product?
Easy to use and offers powerful tools for remote monitoring, patch management, and automation. The interface is clean and intuitive, highly recommended!
What do you dislike about the product?
Not all macOS patching features have been rolled out yet.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it much easier to monitor and manage all our devices from one place. We save a lot of time thanks to automation and remote access, and the alerting system helps us fix problems before they affect users.
NinjaOne allows our small IT team to have the reach and functionality of a large coporate team.
What do you like best about the product?
It allows our small IT team to manage a large and diverse set of endpoints. Full insight and management into local and remote systems.
What do you dislike about the product?
Annual licensing. While NinjaOne is very cost effective, I would prefer to add licensing on a monthly basis as needed.
What problems is the product solving and how is that benefiting you?
It gives us the tools we need to solve our IT problems. From remote scripting and patch management to offsite password resets.
Fast and Up-to-Date, But Clipboard Features Need Improvement
What do you like best about the product?
Fast and stays updated. I prefer it over the others
What do you dislike about the product?
Clipboard features not always available, cannot use my Espanso program on host
What problems is the product solving and how is that benefiting you?
Replaced BeyondTrust which would have installations fail over time
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