Easy-to-Digest Tabs Packed with Useful Info
What do you like best about the product?
As someone who values organization, NinjaOne is very helpful with their tabs and how each of them are full of useful information while being easy to digest.
What do you dislike about the product?
A lot of the issues I see with products is the lack of education and guidance when using first time. This would have been my "dislike" but NinjaOne has a dedicated tab to that and I think thats very unique.
What problems is the product solving and how is that benefiting you?
Our team oversees a lot of devices that need to be managed frequently. It is very refreshing to see a large amount of data be able to be read easily without excluding vital information.
Been using Ninja One for many years and have tried other solutions that were less efficient.
What do you like best about the product?
Single console to manage my clients. Ninja Remote tool is excellent.
What do you dislike about the product?
Occasional times where a client device shows offline because the service did not start properly after a reboot.
What problems is the product solving and how is that benefiting you?
As an MSP having this type of tool is a requirement.
Intuitive UI and Powerful Automation That Save Technician Time
What do you like best about the product?
One’s biggest strengths for me are the UI, automation, and onboarding experience. The interface is easy to work in, which helps when moving quickly between devices, alerts, remote tools, and scripts. New device onboarding is simple, and the automation features save a lot of manual work. Custom fields are especially useful because they allow automations to be more targeted based on device-specific information. From an ROI standpoint, the biggest value is technician time saved and better standardization across endpoints.
What do you dislike about the product?
The biggest downside has been deployment time. Getting everything rolled out and fully implemented has taken much longer than expected, which delays adoption and slows down the full value of the platform. Once it is in place it is useful, but the deployment process has been a frustration
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of having to manage devices, onboarding, patching, and routine support tasks across multiple tools. The biggest benefit has been being able to centralize that work, automate repetitive tasks, and make new device setup more consistent. That saves technician time, reduces manual effort, and helps support endpoints in a more standardized way.
NinjaOne: A Powerful All-in-One Tool for MSPs
What do you like best about the product?
The best thing about Ninjaone is that it’s an all-in-one tool. As an MSP, I can get a lot done using N1 alone.
What do you dislike about the product?
On the flip side, N1 doesn’t perform all of those roles particularly well. Also, getting a solid resolution from their official support team can be hit or miss.
What problems is the product solving and how is that benefiting you?
Having all our data and resources in one dashboard helps us hand off work more smoothly and transfer client knowledge from one technician to another.
No-Nonsense Tool That Just Works—And Delivers on Promises
What do you like best about the product?
NO BS. It just works, and when the team says they're going to do something they do it.
What do you dislike about the product?
Not necessarily a dislike, more of a 'hope for' -- I'd like to see the Mac MDM functionality better developed.
What problems is the product solving and how is that benefiting you?
well, it's an RMM, and it does it's job very well. The Ninja Remote is good enough now that you can probably consider letting our security blanket go (Splashtop :)
Great Service and Support That Helps You Get the Most Out of Every Product
What do you like best about the product?
Great service & support. They will help you roll out new products & make sure all the services you're using, you're getting the most out of them.
What do you dislike about the product?
Generally nothing as I never really run into many issues with them that can't be resolved.
What problems is the product solving and how is that benefiting you?
Help me manage remote machine I service that are in the field
Automation and Centralized Control, with a Few ITAM Hiccups
What do you like best about the product?
I like the automation in NinjaOne; it automatically cleans up disk space by removing temporary files and emptying the trash can when there is low disk drive space. I also enjoy the one pane view that provides the status of all systems, enabling me to directly interact with and quickly resolve problems.
What do you dislike about the product?
ITAM is difficult to setup and import products and it is a very manual process to build relationships between hardware and end users.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for patch management and remote control to assist in troubleshooting. It solves software and application issues, automating patch and software installations.
Unified Dashboard with Powerful Alerting & Scripting
What do you like best about the product?
Unified Dashboard ,Alerting & Scripting
What do you dislike about the product?
a little heavy and slows down your computer
What problems is the product solving and how is that benefiting you?
Schedule Updates, on the schedule you want. Schedule Scripting, installations and uninstallations, etc.
Powerful Automation Makes Deployment and Self-Service a Breeze
What do you like best about the product?
The automation part of the platform is really powerful and helpful to our technicians. Software deployment and self service automations via the sys tray icon are great.
What do you dislike about the product?
I think patching automation fixes can be improved / implemented and further RMM alert integration.
What problems is the product solving and how is that benefiting you?
Being able to write custom scripts and accurately deploy them with custom alerting setup.
Remote support has become faster and unified device management saves time across sites
What is our primary use case?
My main use case for NinjaOne is managing machines over multiple networks and locations.
For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and we use it for Windows updates, patching, and other software installations.
How has it helped my organization?
NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people.
Since using NinjaOne, I have noticed that ticket response times are lower because we are able to remote into the computer and assist quicker.
What is most valuable?
The best features NinjaOne offers are easy management, easy device location, good integration of our inventory system, and an easy way to remote into machines for troubleshooting and support.
The inventory integration with our system Reftab and the remote access features make my job easier. When a machine gets added to NinjaOne, it also goes to Reftab, and it syncs for organizations and different locations, allowing us to remote into any machine for troubleshooting and support.
What needs improvement?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
For how long have I used the solution?
I have been using NinjaOne for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The scalability of NinjaOne is quite good. We have already deployed it in a large environment, and we have not experienced any issues.
How are customer service and support?
NinjaOne's customer support is good.
Which solution did I use previously and why did I switch?
Before NinjaOne, we used other solutions that simply were not adequate for the number of machines we have.
What was our ROI?
I have seen a return on investment, specifically in time saved. It has saved us a decent amount of time per week.
Which other solutions did I evaluate?
Before choosing NinjaOne, I evaluated other options including Kanji, Atera, and other similar solutions.
What other advice do I have?
NinjaOne is good software. There are other options available, but this one is quite good for the price and integrates with many different software solutions. I would rate this product a 9 out of 10.
