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Flexible and Powerful, But Error Messages Need Improvement
What do you like best about the product?
Open structure of software. Like great API, good scripting possibilities, etc.
What do you dislike about the product?
They could be a bit more precise with error messages
What problems is the product solving and how is that benefiting you?
Remote Access & Monitoring
Quick Deployment and Time-Saving Automations with NinjaOne
What do you like best about the product?
The deployment and ease of use for NinajOne was great. We were able to get it up and running in a relatively short time frame. We also appreciate the automations it provides, saving our help desk technicians time when performing routine tasks.
What do you dislike about the product?
So far, we haven't found anything about the product that we dislike.
What problems is the product solving and how is that benefiting you?
Staying on top of constant patching is also an issue. NinjaOne makes it easy to approve patches and deploy them quickly.
Outstanding Automations and Remote Capabilities Make This App a Standout
What do you like best about the product?
I am truly impressed by the automations I can set up and the app's remarkable remote capabilities. Both features make using the app an outstanding experience.
What do you dislike about the product?
I don't have anything to dislike so far; it's a very good product.
What problems is the product solving and how is that benefiting you?
This app provides everything I need to efficiently manage my organization's PCs and servers. It makes the process quick and straightforward.
NinjaOne Makes Ticketing Easy for Non-Tech Staff and Technicians Alike
What do you like best about the product?
As one of the few non-technical staff members in my office, I often handle calls and create service tickets. NinjaOne has been a great help in allowing me to accurately identify the correct device for each ticket I submit. This not only streamlines my own workflow, but also makes things easier for the technicians. They can see in advance which device needs attention before reaching out to the customer, which helps them prepare for troubleshooting more efficiently.
What do you dislike about the product?
As one of the few non-technical employees, I have consistently found NinjaOne to be a valuable tool for me. I haven't encountered anything I dislike about it so far. The platform has made the process of creating initial tickets much simpler for me.
What problems is the product solving and how is that benefiting you?
It helps to have pertinent device information in one place even for a non-tech like myself.
Practical Remote Access with Great Scripting and MDM Features
What do you like best about the product?
Ninja Remote Tool offers useful features for scripting and MDM management. Its capabilities make it a practical choice for those who need remote access and device administration. Its easy to use and easy to deploy
What do you dislike about the product?
There isn't much to say, but I am satisfied with the support and everything else.
What problems is the product solving and how is that benefiting you?
The ability to remotely manage end devices and handle patch management is a key feature for me.
User-Friendly Platform with Ongoing Improvements.
What do you like best about the product?
Ease of use and how they are continuously improving the platfom.
What do you dislike about the product?
Random issues with patching where the patch has failed from time to time with no details about how it failed. The activity column for devices should provide more detaild information. Also, duplicate devices at times when there shouldn't be.
What problems is the product solving and how is that benefiting you?
Patching and monitoring of devices mainly.
Responsive, Highly Customizable & Adding New Features All The Time
What do you like best about the product?
I have used a similar tools throughout my career in IT and I have found NinjaOne to be one of the most responsive and easy to use. I would also like to point out how simple it was to integrate the tool into our environment and quickly deploy the agents to our various devices. Since our first talk with NinjaOne, up to now where the tool is fully integrated into our environment, we have received the same level of customer support with timely and friendly communication.
Update (1/27/2026): Our organization has really benefited from the visibility and patching functionality NinjaOne provides. Our team has saved a ton of time in tasks that used to be manual.
Update (1/27/2026): Our organization has really benefited from the visibility and patching functionality NinjaOne provides. Our team has saved a ton of time in tasks that used to be manual.
What do you dislike about the product?
I would love to see some improvements to the UI of the management portal. Specifically related to getting to certain administrative settings quicker that seem to be a few menus down. We would also like to see more features from the network monitoring side.
What problems is the product solving and how is that benefiting you?
We were looking for a tool to improve our ability to manage devices in our organization. We have used other tools to deploy apps and manage devices but they always lacked in their ability to be fine tuned and customized to our liking. Not to mention that NinjaOne sends out commands very quickly.
Works great. Highly Recommend.
What do you like best about the product?
Easy to use and straightforward UI, with all the details for endpoints easy to find. Seamless integration with screenconnect. Very fast to search and pull up endpoints and generate reports. End User remote access is easy to setup and use native NinjaRemote for use and integrates with Entra ID for SSO. Custom Fields allow extensive customization.
What do you dislike about the product?
MDM feature is new/immature and has clunky interface.
What problems is the product solving and how is that benefiting you?
IT Department use to support end users, monitoring and perform endpoint patching, and configure manage Windows endpoints.
Perfect Fit for MSPs—Easy to Use and Industry-Focused
What do you like best about the product?
It is for MSP's and built by people in the industry. Ease of use. Great features. Easy to implement. Great customer support. Seamless integration.
What do you dislike about the product?
I have not really found any issues with great concern.
What problems is the product solving and how is that benefiting you?
Remote support, endpoint management, and troubleshooting tools.
User-Friendly Remote Desktop with Great Features, But Pricey
What do you like best about the product?
Easy to use. Good interface. Lot of option available to manage remote desktop.
What do you dislike about the product?
The price is just little higher for a medium enterprise.
What problems is the product solving and how is that benefiting you?
This is the management tool I use for my remote computer.
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