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Easy to Use with Excellent Support, But MDM Needs Improvement
What do you like best about the product?
The ease of use and the customer support.
What do you dislike about the product?
The MDM needs to be flushed out a little more. There were a few things that could have been improved upon when we did the evaluation.
What problems is the product solving and how is that benefiting you?
We needed a solution for managing the updates for 3rd party products like Chrome and Adobe.
Seamless Security Updates and Splashtop Support—No Downsides
What do you like best about the product?
Push security updates, and Splashtop remote desktop support.
What do you dislike about the product?
I do not have any dislikes, or see any downsides.
What problems is the product solving and how is that benefiting you?
Maintaining security patches primarily.
Absolutely Recommend NinjaOne A++++
What do you like best about the product?
Ninja is the easiest RMM by far to configure and use!
What do you dislike about the product?
Would like there to be a bit more integration with third party apps
What problems is the product solving and how is that benefiting you?
Ninja is solving our automation problems by making it so much easier to apply automation to a large amount of machines at once !
Clear Product Communication, But Dashboard and Scripting Need Improvement
What do you like best about the product?
The straight forward communication with products
What do you dislike about the product?
Some of the dashboard is clunky. and the scripting isnt great.
What problems is the product solving and how is that benefiting you?
A lot, its nice having an all in one product for managing devices.
Very user friendly
What do you like best about the product?
I like the ease of use with NinjaOne. It's not complicated at all and the support from our CSM and NinjaOne support team is always great.
What do you dislike about the product?
Not enough integrations with other platforms (e.g. Jira/Atlassian)
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed us to easily track and manage our endpoints. For us, it's where we go for our source of truth when we need to see if a device is assigned to a certain user, in use, has current updates installed, etc.
All-in-One Dashboard Shines, But Needs Windows App and Customization
What do you like best about the product?
The DASHBOARD! All important information is in ONE PLACE!! All like the remote tools!!!
What do you dislike about the product?
Would like to have an app for the Windows and the ability to customize the Dashboard as well.
What problems is the product solving and how is that benefiting you?
The alerts are helpful to troubleshoot the issue before it affects the system and operation.
All-in-One IT Management Made Easy, But Policy Setup Needs Smoother Guidance
What do you like best about the product?
NinjaOne’s SaaS-based, agent-only setup is quick and straightforward to deploy, with no need for additional appliances. I really appreciate the real-time alerts, smooth remote access, and the way it brings together tools like MDM, patching, and automation within a single dashboard. It’s a robust, all-in-one platform that genuinely streamlines IT management.
What do you dislike about the product?
Although NinjaOne offers a robust set of features and considerable power, I have found that creating and managing policies can sometimes be a bit difficult. The flexibility of the policy structure is impressive, but it demands thoughtful planning and thorough testing to achieve reliable results across various device groups. Introducing a more intuitive or guided approach to policy management would further enhance the experience.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses the challenge of real-time visibility by sending immediate alerts whenever an endpoint or service experiences downtime. This enables our team to react swiftly and reduce the duration of any outages.
Effortless Onboarding and Time-Saving Remote Access with NinjaOne
What do you like best about the product?
We have only been using NinjaOne for a short time but the onboarding process was painless,
Being able to view all of our devices and keep them up to date is extremely helpful. Also being able to jump on to a device remotely to help toubleshoot things is such a time saver.
Being able to view all of our devices and keep them up to date is extremely helpful. Also being able to jump on to a device remotely to help toubleshoot things is such a time saver.
What do you dislike about the product?
While keeping the devices patched, it is a bit of a learning curve on just how to get right patch scheduled
What problems is the product solving and how is that benefiting you?
Remote Help Desk and patch managment
User-Friendly Dashboard and Remote Access, Needs Better Reporting Tools
What do you like best about the product?
Easy dashboard interface and the updated remote access is very good.
What do you dislike about the product?
Reporting is always important so I think perhaps an intuitive report writing tool would be helpful.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
Excellent Inventory & Backup, Ninja Remote Replaces Teamviewer
What do you like best about the product?
Ninja has really helped us with inventory / patch management.
We have also have been using Backup with them this year and that feature has really helped us.
We have also have been using Backup with them this year and that feature has really helped us.
What do you dislike about the product?
Did not like their Teamviewer integration as it removed access to the console. But we have recently moved to Ninija Remote which has made the need for Teamviewer no more.,
What problems is the product solving and how is that benefiting you?
Currently Solving our need for Patch management / Remote Devices / Inventory for Refresh Planning
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