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All-in-One Solution with Outstanding Support
What do you like best about the product?
It's a robust package for managing a big chunk of our infrastructure that we were formerly using 3 different tools. When we've needed support, they were quick to respond and get our issues corrected or instruct us on how to do something.
What do you dislike about the product?
I haven't had a negative issue yet. Also we're not quite finished implementing.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, a number of management tools in one package. And so far the tools are working very good.
Centralized Management and Easy Setup Make It a Winner
What do you like best about the product?
The central management location is excellent, and the setup process is straightforward.
What do you dislike about the product?
Nothing with the software right now. So far it does what I need to do.
What problems is the product solving and how is that benefiting you?
Great UI for managing patches. It also gives me a central location for remote management of endpoints
All-in-One Remote Management with Excellent Scripting and Documentation
What do you like best about the product?
Remote management, automated software and OS patching, the Remote Registry, Task Manager, File Browser, and Service Management tools all in one management console. Custom scripting tools are easy to use and online documentation is excellent.
What do you dislike about the product?
The remote session generally works well, but can suffer from poor resolution. Also, when a computer is rebooted, it can take several minutes before I am able to connect to it in a remote session. Sometimes I have to instruct the user to open the Services MMC and restart the NinjaRMMAgent service if I am not able to connect.
What problems is the product solving and how is that benefiting you?
Patch management has been the biggest benefit. I used to spend hours per week doing manual remediations, and this time has been reduced significantly.
Elegant Dashboard and Efficiency, But Onboarding Support Needs Improvement
What do you like best about the product?
The ease of use and the GUI is elegant. The dashboard is very informative and has all the necessary alerts visible upon login. Very efficient and its nice to have everything in one place.
What do you dislike about the product?
The lack of support during initial setup. It felt rushed. Its almost like as soon as we cut the check, we were essentially forgot about.
What problems is the product solving and how is that benefiting you?
Having all information in one place is something that has made my job and daily tasks easier.
Great Remote Tools and Computer Health Reports
What do you like best about the product?
Multiple remote tools
Health report for computers
Video library
Health report for computers
Video library
What do you dislike about the product?
Does not always show that someone has remoted in.
What problems is the product solving and how is that benefiting you?
Computer health, update status
User-Friendly and Packed with Valuable Information!
What do you like best about the product?
Ease of use, amount of useful information in the product.
What do you dislike about the product?
A little bit better reporting - there's nothing canned. Also, the reports we create, when the computers are listed, it would be helpful to have those hyperlinked to the objecct contained for those in Ninja One.
What problems is the product solving and how is that benefiting you?
Reducing multiple platforms into 1
Great RMM. Significantly faster and less buggier than VSAX.
What do you like best about the product?
I use NinjaOne primarily to remote into user laptops when they are away from the office. I find it to be fast, easy, and I have not found any issues. I like that it is quick to reconnect when changing windows profiles and restarting. I have also started to utilize scripts like time sync to make certain processes much easier.
What do you dislike about the product?
I wish that NinjaOne contained prebuilt scripts or automations to update dell drivers or run dell command update.
What problems is the product solving and how is that benefiting you?
We remote into employee machines constantly and this one works significantly better than our previous RMM. The scripting has the potential to solve a lot of problems and significantly shorten our process for provisioning new laptops.
Ninja One Makes Device Management Effortless
What do you like best about the product?
The ability to monitor all my devices within the company. Before I was more hands on when devices needed updates, so having Ninja One has made my job at little easier.
What do you dislike about the product?
I honestly have no complaints about the platform.
What problems is the product solving and how is that benefiting you?
Managing devices with this product is straightforward and efficient. The interface makes it easy to keep track of all connected devices, allowing for smooth organization and control. Overall, device management is a strong aspect of this software.
Unified Platform Built for Purpose, Minor Maintenance Inconvenience
What do you like best about the product?
This platform offers a genuine single view, rather than being a collection of separate acquisitions pieced together. It is purpose-built for its functions, providing everything within one unified platform. This was easy to deploy next to our old RMM, the customer success team helped us integrate our other software and have a pretty seamless transition, we use ticketing and rmm so we live in here pretty much everyday..
What do you dislike about the product?
Occasionally, the maintenance lockout can be a bit inconvenient. This hasnt really happened lately.
What problems is the product solving and how is that benefiting you?
Ticketing and patching have been convenient, as I can manage all tickets from different boards in a single place. Additionally, deploying patches is straightforward and easy to handle.
Simple and Intuitive—A Breeze to Use
What do you like best about the product?
It is simple and intuitive to use as an IT tech.
What do you dislike about the product?
I have not as of yet found anything with NinjaOne that I find to be deficient for our needs.
What problems is the product solving and how is that benefiting you?
A big issue that we had prior to NinjaOne was having our techstack spread out across many different vendors. With NinjaOne, we were able to reduce that down to just one.
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