External reviews
3,488 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple, Functional, and Integrates Well—Navigation Could Be Smoother
What do you like best about the product?
Simplicity and Functionality and the ability to link with other apps.
What do you dislike about the product?
Navigating to certain windows is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple companies across multiple states from a single point as well as mobile if needed.
Effortless Setup and Daily Use—NinjaOne Makes IT Management Simple
What do you like best about the product?
I love NinjaOne for its simplicity! It was very easy to implement into our existing infrastructure and getting our devices onboarded. I have used it on a daily basis for a multitude of tickets. The remote tool is perfect and I love that it is built into the platform. Creating automations and custom scripts is also very straightforward.
What do you dislike about the product?
It can sometimes be hard to see the effect is has across my organization. Approving patches is quick and easy, but sometimes it is tough to tell how well device updates are being applied.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we had no way of remotely accessing any devices at my organization. So the built-in remote tool has been a game changer on our remote days. It is also amazing to get access to live data from devices.
Simply Top Notch! NinjaOne is the Best Thing That Happened to Me!
What do you like best about the product?
Finally I appreciate that NinjaOne regularly adds new features based on user feedback. This shows that the company is genuinely focused on improving the user experience and is committed to continuously developing the platform.
What do you dislike about the product?
Another improvement could be in the area of mobile notifications. While the mobile app is helpful, more customizable notification settings would allow users to prioritize alerts based on their specific needs. This way, users could focus on the most critical tasks and avoid information overload, ultimately leading to a more streamlined and efficient work process while on the go.
What problems is the product solving and how is that benefiting you?
The ability to automate routine tasks using NinjaOne’s API significantly enhances our operational efficiency. We can schedule system checks, update software, and push security patches automatically without manual intervention. This not only saves time and reduces human error but also ensures that our clients' systems are always up to date and secure, allowing us to focus on more complex IT challenges.
Effortless Monitoring and Deployment Made Simple
What do you like best about the product?
Easy of use for monitoring and deploying.
What do you dislike about the product?
Have to pay extra for modules like imaging and backups.
What problems is the product solving and how is that benefiting you?
Remote management, patching and scripts are the biggest thing.
NinjaOne: Simplifying IT Complexity
What do you like best about the product?
The performance of NinjaOne is remarkable. The software runs smoothly and without delays even during intensive use. Fast loading times and a stable connection allow my team to work in a stress-free environment.
What do you dislike about the product?
I believe that enhancing the search functionality within the platform could lead to a more efficient user experience. Sometimes finding specific settings or features can take longer than anticipated, and a more robust search option would allow users to locate what they need quickly. Improving this aspect could greatly reduce the time spent navigating the software while increasing overall productivity.
What problems is the product solving and how is that benefiting you?
NinjaOne offers exceptional scalability that has been a massive asset to our growing business. As we expand and take on new clients, adding their devices and configurations to the platform is seamless and efficient. This growth capability ensures we can maintain high-quality service without overhauling our processes or systems as we scale, making it an invaluable tool for our IT management strategy.
Powerful Automation and Reporting, But Needs More Standard Templates
What do you like best about the product?
The automation and information collected and provided via reporting and gui
What do you dislike about the product?
Would like to have seen more standard report templates or reports
What problems is the product solving and how is that benefiting you?
Accurate inventory, third party patching, patching, device status, remote support.
The Future of IT Management – NinjaOne
What do you like best about the product?
NinjaOne has successfully struck a balance between extensive functionality and ease of use. Even with many complex features the software remains accessible. This enables my team to be productive without feeling lost in an overloaded interface.
What do you dislike about the product?
Lastly, I think there could be efforts made to enhance the integration with popular project management tools, as this would streamline workflows even further. Connecting NinjaOne more closely with tools commonly used in the industry would allow users to better synchronize their tasks and manage their projects from a single platform, significantly increasing productivity.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly improved our onboarding process for new clients. The platform simplifies the setup and configuration of devices, which allows us to onboard clients more quickly and efficiently. With the automated workflows in place, we can ensure every step is handled meticulously, leading to faster client satisfaction and better long-term relationships.
NinjaOne: Software That Actually Works
What do you like best about the product?
The adaptability of NinjaOne is impressive. I can tailor specific settings and preferences to optimize the software to meet my company’s needs. This flexibility ensures that I am always in the best position to fulfill our IT requirements.
What do you dislike about the product?
I value that feedback is considered, but I would like to see user-requested features implemented at a faster pace to better address the community's needs. Giving higher priority to user suggestions and integrating them more swiftly would enhance the platform's responsiveness, strengthen the sense of community, and increase user satisfaction by keeping up with changing needs.
What problems is the product solving and how is that benefiting you?
The proactive monitoring capabilities of NinjaOne allow us to identify and address potential issues before they become critical. By receiving alerts about device performance and health status, we can take action immediately rather than waiting for clients to report problems. This proactive management minimizes disruptions and enhances overall service quality for our clients.
Innovation Meets User-Friendliness – NinjaOne
What do you like best about the product?
NinjaOne supports multitenancy which is significant for me as an IT service provider. This allows me to manage multiple client accounts centrally without having to switch between different systems. This functionality greatly enhances my efficiency and user-friendliness.
What do you dislike about the product?
Over time, the interface might feel cluttered as more features are added, so a cleaner, more organized layout that prioritizes essential functions would ensure that users can navigate the platform easily without feeling overwhelmed. Regular reviews of the user interface for clarity and simplicity would make it more user-friendly and help locate necessary tools quickly.
What problems is the product solving and how is that benefiting you?
The team collaboration features within NinjaOne encourage efficient communication among team members. Shared access to client tickets and status updates ensures everyone is on the same page, leading to faster resolution times and improved teamwork. This new approach has transformed how we work together and helped cultivate a culture of accountability.
NinjaOne Made My Team More Productive
What do you like best about the product?
The community surrounding NinjaOne is also great. There are numerous forums and groups where experiences and tips are shared. This support from other users is invaluable and contributes to my ability to maximize the software's potential.
What do you dislike about the product?
I feel that having additional user roles with varied permissions could enhance security and customization options for teams. This would enable companies to manage access more effectively and align permissions with specific organizational needs, strengthening security measures while ensuring that team members have the necessary access to complete their tasks efficiently.
What problems is the product solving and how is that benefiting you?
NinjaOne's mobile app provides excellent functionality, enabling us to manage IT tasks on the go. This mobile access is invaluable, as it allows us to troubleshoot issues and respond to urgent client requests while away from the office. The ability to stay connected and manage tasks from anywhere enhances our responsiveness and overall client satisfaction.
showing 471 - 480