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Effortless Remote Commands and Task Management with NinjaOne
What do you like best about the product?
I like being able to send commands and tasks remotely without needing to be on the machine.
What do you dislike about the product?
I don't dislike anything about ninja one
What problems is the product solving and how is that benefiting you?
A lot of work can be done remotely without needing to be on a machine, which saves time and makes things more efficient.
The best RMM we’ve ever used—built by people who care, for the people who need it.
What do you like best about the product?
NinjaOne is the best RMM we’ve ever used in our company's history. The console design is intuitive, all features work exactly as intended, and statistics are displayed in near real-time. This provides us with a powerful toolset to manage every asset NinjaOne covers.
The product roadmap is impressive, with clearly defined goals and deployment timelines. Any minor glitches are addressed promptly via platform updates, and the support team is consistently responsive and helpful.
The platform continues to expand its support for various hardware and operating systems—including mobile devices, Linux, and network equipment—which is perfect for managing everything through a single pane of glass. Furthermore, additional modules like the internal forum, knowledge base, and certification training make the platform incredibly intuitive and engaging to use!
The product roadmap is impressive, with clearly defined goals and deployment timelines. Any minor glitches are addressed promptly via platform updates, and the support team is consistently responsive and helpful.
The platform continues to expand its support for various hardware and operating systems—including mobile devices, Linux, and network equipment—which is perfect for managing everything through a single pane of glass. Furthermore, additional modules like the internal forum, knowledge base, and certification training make the platform incredibly intuitive and engaging to use!
What do you dislike about the product?
While we have encountered small integration issues with third-party products, these are always worked out and resolved promptly.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a real game-changer for our team.
Having our RMM, NMS, MDM, and documentation in one place through a single pane of glass has significantly reduced our manual workload.
The ability to deploy custom scripts and integrate with various third-party platforms makes this a powerful tool that truly allows for a "set and forget" approach to routine maintenance. Additionally, the robust remote capabilities across nearly all device platforms allow us to provide real-time support without wasting our time or more importantly - our customers' time.
Having our RMM, NMS, MDM, and documentation in one place through a single pane of glass has significantly reduced our manual workload.
The ability to deploy custom scripts and integrate with various third-party platforms makes this a powerful tool that truly allows for a "set and forget" approach to routine maintenance. Additionally, the robust remote capabilities across nearly all device platforms allow us to provide real-time support without wasting our time or more importantly - our customers' time.
Easy to Work With, Fair Billing Process
What do you like best about the product?
I like their billing process for their services, that they are easy to work with, and fair.
What do you dislike about the product?
No native Dark Mode, you need to use a 3rd party extension.
What problems is the product solving and how is that benefiting you?
Management of multiple devices which saves me time.
Powerful RMM with Strong Patch Management, Remote Access
What do you like best about the product?
Remote Monitoring & Management (RMM)
Patch management
Remote access
Patch management
Remote access
What do you dislike about the product?
Pricing can add up with add-ons.
Reporting isn’t ultra-advanced compared to some competitors.
Automation takes time to master for new users.
Reporting isn’t ultra-advanced compared to some competitors.
Automation takes time to master for new users.
What problems is the product solving and how is that benefiting you?
Disjointed IT tools by unifying remote monitoring, patching, support, and automation in one platform.
Hard-to-track endpoints with centralized device visibility and alerts.
Hard-to-track endpoints with centralized device visibility and alerts.
Easy to Use, Powerful Automation and Reliable Patch Management
What do you like best about the product?
easy it is to use while still offering powerful automation and reliable patch management all in one platform.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Catches issues early
Catches issues early
It Just Works, and has Excellent Support, Dependable.
What do you like best about the product?
It just works and does what it says. The support is also excellent, and this is one subscription I don’t see myself changing.
What do you dislike about the product?
The mobile app not the best, and there are some redundancy's around the product that can be confusing
What problems is the product solving and how is that benefiting you?
access to pc's, automations, monitoring of equipment. everything in one glass
Strong IT automations and a centralized dashboard that convinces
What do you like best about the product?
The automations and the centralized dashboard for IT.
What do you dislike about the product?
The mobile app unfortunately did not turn out very well and overall seems rather unrefined.
What problems is the product solving and how is that benefiting you?
With Ninja, the problems become fewer.
Saves a lot of work – and the support is always quick to respond
What do you like best about the product?
It saves me a lot of work, and the support is promptly available when there are issues.
What do you dislike about the product?
The SNMP integration needs significantly more attention.
What problems is the product solving and how is that benefiting you?
Inquiries about integration or application questions are answered very quickly and purposefully.
Excellent product
What do you like best about the product?
Ease of use and endpoint status report
What do you dislike about the product?
Simple and fast installation
What problems is the product solving and how is that benefiting you?
Speed in providing customer support
Lean, Reliable, and Well-Supported Patch Management with Easy Automation
What do you like best about the product?
lean interface, strong patch management, built-in remote access, and easy automation. It’s simple to use, reliable, and well-supported
What do you dislike about the product?
Some advanced features are less mature than bigger competitors.
Reporting and dashboards aren’t as customizable as some would like.
Reporting and dashboards aren’t as customizable as some would like.
What problems is the product solving and how is that benefiting you?
Centralizes device management across Windows, macOS, and Linux.
Automates patching and maintenance so systems stay secure and up-to-date.
Provides fast remote access and support without extra tools.
Reduces repetitive tasks with scripting and automation.
Automates patching and maintenance so systems stay secure and up-to-date.
Provides fast remote access and support without extra tools.
Reduces repetitive tasks with scripting and automation.
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