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Top support and quick agent setup
What do you like best about the product?
Support with problems and implementations
Simple and quick setup of the agents
Simple and quick setup of the agents
What do you dislike about the product?
Data from custom fields cannot be stored historically. It would save us a lot of work if that were possible.
What problems is the product solving and how is that benefiting you?
Our previous monitoring tool could not perform patch management under Linux, but that is no longer the case.
Easy to Use with Outstanding Integration and updating made easy
What do you like best about the product?
Ease of use, integration is outstanding.
What do you dislike about the product?
Number of features, nothing else really.............
What problems is the product solving and how is that benefiting you?
ID backup, server image, mailbox backup
Excellent usability, excellent features related to patching and device management, efficient support
What do you like best about the product?
I like the simplicity of using NinjaOne and the fact that they listen to users for improvements to introduce. It allows immediate execution of support operations for users, and when new useful features are requested in the business context, the requests are taken into consideration and often implemented. Moreover, the automation functionality works very well and allows operations on devices that would be very time-consuming without Ninja.
What do you dislike about the product?
The reporting functionality could be improved even though it is quite usable in its current state.
What problems is the product solving and how is that benefiting you?
NinjaOne solves centralized and facilitated control of company devices and provides remote support to users. It facilitates 365 backup and asset management, and allows for quick user support. Ease of use and listening to users for improvements are valuable. The patching functionality is precise and timely.
Simple, Clean Interface with Strong Patch Management and Reliable Remote Access
What do you like best about the product?
Simple, clean interface
Strong automated patch management
Easy automation & scripting
Strong automated patch management
Easy automation & scripting
What do you dislike about the product?
Pricing can feel high for smaller teams
Some advanced features are limited or less flexible
Reporting/dashboard customization isn’t very deep
Some advanced features are limited or less flexible
Reporting/dashboard customization isn’t very deep
What problems is the product solving and how is that benefiting you?
Automating routine IT tasks and scripts
Keeping inventory and software compliance in check
Consolidating multiple IT tools into one platform
Keeping inventory and software compliance in check
Consolidating multiple IT tools into one platform
Best-in-Class Mobile App for Supporting Customers on the Go
What do you like best about the product?
The mobile app is the best we have used yet. Works great to be able to quickly support customers even when on the go.
What do you dislike about the product?
The Third party patching can sometimes be a pain. But it has gotten better over the years and does a pretty good job of keeping things updated.
What problems is the product solving and how is that benefiting you?
Ninja one allows us to quickly and confidently support our customers with requiring costly site visits.
Streamlined Interface Offering Instant Access to Key Information
What do you like best about the product?
The interface is easy to use and intuitive. NinjaOne continues to improve its product each quarter, adding new features and functionality without increasing the cost.
What do you dislike about the product?
Billing: When you add agents, your monthly billing is updated on your next invoice. However, when you remove agents, you have to contact your account manager to review and approve any billing adjustments.
What problems is the product solving and how is that benefiting you?
The platform provides a plethora of information at a glance, such as the last time the PC was rebooted, who last logged into it, whether the computer is being used right now, and whether there are updates that need attention.
Straightforward Navigation That Makes Daily Device Management a Breeze
What do you like best about the product?
Navigation is straightforward, and most day-to-day tasks (checking device health, running scripts, viewing alerts) are only a couple clicks away.
What do you dislike about the product?
More flexible report builder (custom fields, better filtering, easier “exec summaries”)
What problems is the product solving and how is that benefiting you?
remote management, we now have access to all our machines
Easy, Uncluttered Interface with Strong Automation and Patch Management
What do you like best about the product?
The interface is easy to understand and not overly cluttered. It offers strong automation and patch management for both the OS and third‑party apps, along with robust scripting tools.
What do you dislike about the product?
There’s a steep learning curve when it comes to the more advanced setup.
What problems is the product solving and how is that benefiting you?
I can definitely do everything remotely, and it’s easy to do so.
NinjaOne: Smooth Onboarding, Intuitive Portal, and Faultless Remote Control
What do you like best about the product?
From deployment through to training, the team at NinjaOne have been supportive and responsive from day one. The onboarding process was smooth, well organised, and made it easy for us to get value from the platform quickly.
The portal itself is intuitive and very easy to use, representing a huge improvement over our previous RMM solution. Navigation is straightforward, information is presented clearly, and day-to-day management tasks take far less effort than before.
We make extensive use of the remote control functionality and it has been completely faultless. Connections are fast, stable, and allow our technicians to resolve issues efficiently without disrupting end users.
Beyond remote access, the strength of the automation, patch management, monitoring, and alerting capabilities has helped us standardise our processes and be more proactive. The platform gives us excellent visibility of our estate and helps ensure devices remain secure and compliant.
Overall, NinjaOne has made a real difference to our operational efficiency and service delivery, and we would happily recommend it.
The portal itself is intuitive and very easy to use, representing a huge improvement over our previous RMM solution. Navigation is straightforward, information is presented clearly, and day-to-day management tasks take far less effort than before.
We make extensive use of the remote control functionality and it has been completely faultless. Connections are fast, stable, and allow our technicians to resolve issues efficiently without disrupting end users.
Beyond remote access, the strength of the automation, patch management, monitoring, and alerting capabilities has helped us standardise our processes and be more proactive. The platform gives us excellent visibility of our estate and helps ensure devices remain secure and compliant.
Overall, NinjaOne has made a real difference to our operational efficiency and service delivery, and we would happily recommend it.
What do you dislike about the product?
There is nothing i dislike about Ninja, it is a great product
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us shift from reactive support to a far more proactive approach. With its monitoring and alerting, we often identify and fix issues before users even notice them.
Patch management is much more efficient, giving us clear visibility of compliance and confidence that devices stay up to date with minimal manual effort.
The remote access tools allow our technicians to connect quickly and reliably, reducing resolution times and avoiding unnecessary site visits. Automation has also reduced repetitive tasks, freeing the team to focus on more strategic work.
Overall, NinjaOne has improved efficiency, faster response times, and better visibility across our environment.
Patch management is much more efficient, giving us clear visibility of compliance and confidence that devices stay up to date with minimal manual effort.
The remote access tools allow our technicians to connect quickly and reliably, reducing resolution times and avoiding unnecessary site visits. Automation has also reduced repetitive tasks, freeing the team to focus on more strategic work.
Overall, NinjaOne has improved efficiency, faster response times, and better visibility across our environment.
Single Pane of Glass Power with Constant Improvements
What do you like best about the product?
Full power and functionality from a single pane of glass. I love the constant improvements and enhancements.
What do you dislike about the product?
The SaaS backup for 365 needs to be integrated into the main platform instead of having to open another platform to look at backup detail.
What problems is the product solving and how is that benefiting you?
Patch management, powershell scripts and customization per client
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