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Easy Communication and Multi-Product Access, but Slow Falcon CrowdStrike Issue Resolution
What do you like best about the product?
The ease of communicating to my sales rep.
More than one product in the same place, and ease of use
More than one product in the same place, and ease of use
What do you dislike about the product?
The time it takes to resolve Falcon CrowdStrike related issues.
What problems is the product solving and how is that benefiting you?
end point management
Game-changing remote support & asset management
What do you like best about the product?
Convenience and reliability - The remote support tool has been a game changer not only for our IT department, but for our Engineers as well.
What do you dislike about the product?
Generating the reports that we want can be a bit tricky sometimes. Have a bit more pre-made options would be helpful.
What problems is the product solving and how is that benefiting you?
NinjaOne has brought together the cocktail of tools we used to use that were a bit clunky and put that functionality into a single platform that works well. We can now simply go to NinjaOne to get all the information we need about a particular device and perform support requests on that device all within the same environment. This saves a tremendous amount of time. With NinjaOne simply requiring internet access to operate on clients, this also gives us the ability to better support users in cases of VPN connection failure, which used to be a struggle.
Solid and User Friendly.
What do you like best about the product?
NinjaOne is a solid, user-friendly IT management platform that makes monitoring and maintenance straightforward. The interface is clean and intuitive, so you don’t waste time hunting for features. It’s reliable, efficient, and easy to train new users on—perfect for teams that want powerful tools without unnecessary complexity.
What do you dislike about the product?
Nothing to dislike—NinjaOne nails it all.
What problems is the product solving and how is that benefiting you?
Remote Access to computers.
Remote Management Made Easy, But Endpoint Updates Can Lag
What do you like best about the product?
The ability to remotely set conditions and trigger scripts and installations to our devices
What do you dislike about the product?
Sometimes it takes longer than a day for endpoints to fully implement scripts and installations
What problems is the product solving and how is that benefiting you?
NinjaOne is giving me essential insight into each windows device so I can effectively identify and implement solutions.
Reliable Connectivity and Easy Switching, But Frequent Logins Needed
What do you like best about the product?
Connectivity is very reliable, even over slow networks. Switching between machines is very easy if you have multiple you need to connect to. The file transfer between the host and client is useful when needed but I often find that transferring files over a shared network is faster.
What do you dislike about the product?
The most annoying thing about NinjaOne for our specific application is having to sign in multiple times in one week despite checking the "remember me" box. We use this software over race weekends and it can be very frustrating having to log in multiple times for one event.
What problems is the product solving and how is that benefiting you?
We have multiple machines that require attention throughout the day but are not easily accessed since they are in another location. It is very, very nice to be able to use NinjaOne to log into the machines remotely to open programs, change settings, and even restart machines if needed. Having used similar products in the past, NinjaOne is by far the most streamlined and reliable solution I have used.
Software/endpoint management, backup, ticketing and KB database all from one console
What do you like best about the product?
From a single management console NinjaOne makes it possible to work tickets, access KB articles, monitor/manage endpoints. Ninjaone also makes it incredibly robust and easy to integrate with many services. Need help? Just reach out to support or schedule a 1 on 1 with an engineer.
What do you dislike about the product?
There is little to dislike. If I had to choose one it would be not having time to explore the plethora of options available.
What problems is the product solving and how is that benefiting you?
Ninjaone solves issues with machine inventory, remote access, antivirus monitoring (with integration from several 3rd party AV companies), backups, patch management, active directory and ticketing all from a single console.
Powerful Remote Support with Easy Automation, But UI Feels Overwhelming
What do you like best about the product?
Its ease of use when managing user computers. It is very helpful in running powershell automation to configure user systems. It also has all the needed tools to help users in a remote support environment as well.
What do you dislike about the product?
The ui can be a bit busy at times. There are a million little menus to dig though.
What problems is the product solving and how is that benefiting you?
Remote support and endpoint management and configuration in a single location. In particular the remote support feature is one of the best ones that I have used. Being able to reliably connect to a remote user on a bad connection has been a lifesaver at times. Even if a full ninja remote session cannot be established the remote powershell terminal is normally more than enough.
Great Value and Remote Efficiency, but with minor Integration Issues
What do you like best about the product?
The price is the best compared to other competitors, which is a major advantage. The functionality is also impressive—whether employees are working from home or avoiding the hassle of traveling from site to site for routine tasks, you can respond to tickets instantly and resolve issues behind the scenes without any worries.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
What do you dislike about the product?
When I first started using NinjaOne, I found the sheer number of options and different sections to navigate somewhat overwhelming. Its integration with third-party software can also be inconsistent at times. Additionally, I continue to receive virus alerts for an issue that was actually resolved a year ago.
What problems is the product solving and how is that benefiting you?
I feel as though I’ve become omnipresent, able to work on any issue no matter where I am.
Beautiful Design and Effortless to Use
What do you like best about the product?
Natural design and ease of general use. Getting additional licenses and features is also a plus!
What do you dislike about the product?
There is nothing I can say about not liking any feature or function of NinjaOne
What problems is the product solving and how is that benefiting you?
It is being used to manage and monitor our in-house and remote devices along with giving our users access to their work pc's from home if they need it. It is also providing us with a solid and highly functional ticketing system that has increased our overall productivity and reaction times in regards to issues and outages.
User-Friendly Layout, But Pricing Differences Frustrate
What do you like best about the product?
Its relatively simple to use. Layout is very good.
What do you dislike about the product?
MSP pricing is different than reseller pricing.
What problems is the product solving and how is that benefiting you?
we use it for patching and remote access. It allows us to do more per technician.
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