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Effortless IT Management with Ninja, Minor Remote Access Frustrations
What do you like best about the product?
Ninja makes it very easy to manage and streamline our IT tasks. It was super easy to implement with the one click installer, and it plays well with all of our other software. We are constantly using Ninja to solve real-time problems every day. Customer support and Sales team are always ready and willing to help our team.
What do you dislike about the product?
We do not have a lot of issues with Ninja. If I had to mention a few, I do not like that security enabled dialog boxes cannot be viewed when remoting into Cloud PC's. This can be frustrating if we are trying to do work on one of our overseas users' PCs.
What problems is the product solving and how is that benefiting you?
Ninja is allowing us to seamlessly manage our endpoint devices. This allows users to remote in from home, negating the need for laptops or other devices.
World-Class Speed and Management
What do you like best about the product?
The reactivity of the NinjaRMM platform and speed of actions such as automations and remote connectivity is world class - everything runs in real time and is easy to use. It is seamless to implement with a simple silent agent installation, and customer support is responsive when issues arise. Ninja also easily integrates with other platforms such as ticketing systems and documentation platforms. Ninja is used throughout the day constantly by our team to support our customers.
What do you dislike about the product?
Ninja patching can be hit and miss with patch application and detection, and sometimes hangs for a long time before anything happens on devices. NinjaRemote can also have issues connecting sometimes when other platforms remote access platforms connect fine, and the inbuilt credential manager has issues elevating remote device sessions.
What problems is the product solving and how is that benefiting you?
The mass management and support of MSP customer devices.
Effortless Automation and Simplicity—No Downsides So Far
What do you like best about the product?
Automation and simplicity of use. Computer management and inspection.
What do you dislike about the product?
At the moment I haven't found such things.
What problems is the product solving and how is that benefiting you?
Patching automation, script automation, drop-down menu with self-installation.
Excellent!
What do you like best about the product?
Hard to single out specific things. All and all Ninja is rock solid RMM with excellent capabilities in pathing, scripting and remote control.
What do you dislike about the product?
Nothing on the RMM side. Improving documentation solution to UT Glue level would be a nice addition.
What problems is the product solving and how is that benefiting you?
Patching and remote control
Seamless Remote Management with Intuitive Monitoring Features
What do you like best about the product?
The ability to monitor, update, and restart PC's as needed. Ninja also allows a smoother experience when remoting in with features like c/p and being able to view individual monitors or multiple and a hoover preview.
What do you dislike about the product?
so far nothing, I have had no issues with Ninja.
What problems is the product solving and how is that benefiting you?
When I remote into a PC I am able to move seamlessly, it has cut my TIC (Time in computer) considerably because I can preview screens before switching views instead of switching multiple times or view all screens at once. I can copy/paste instead of typing everything out. repeatedly.
Easy Setup, Insightful Reports, and Outstanding Support
What do you like best about the product?
The setup process is straightforward, and managing the system from both the console and device side is simple. The reporting features are solid and provide useful insights. I also appreciate having direct contact with support and my account manager, who are always ready and able to assist whenever needed.
What do you dislike about the product?
Up to this point, I haven't found anything that I dislike or feel is missing.
What problems is the product solving and how is that benefiting you?
Initially we just wanted to remotely wipe devices in case of theft, but now we also use patch management, asset management and other features.
Useful tool
What do you like best about the product?
this is useful tool for Windows and Iphone. we are not useing MacOS or android.
What do you dislike about the product?
I don't have any specific. if I point out something, maybe additional template of automation can be useful more.
What problems is the product solving and how is that benefiting you?
managing mobile devices.
User-Friendly Design, But Pricing Needs Improvement
What do you like best about the product?
The UX/UI is straightforward, making it easy to use and learn on your own.
What do you dislike about the product?
The pricing could be improved. We end up paying for more devices than we actually use because of the minimum requirement.
What problems is the product solving and how is that benefiting you?
With RMM, I am able to provide effective online support due to its robust remote monitoring and management features.
Centralized Device Management Made Easy with NinjaOne
What do you like best about the product?
It is an effective way to manage devices. There are large bits of convenient information and the software is easy to train on, with tutorials and help being easily accessible in the actual portal itself. NinjaOne even gives you the ability to create an asset registry near instantly. Policies are deployed well, and patch management functions far better than other third party patch management services. Support for customers is easy to do, and implementation on client computers can be done near instantly. NinjaOne helps our company greatly with providing easy and quick support.
What do you dislike about the product?
While NinjaOne's patch management is far better than other software, it'd be far more convenient if you could schedule by device instead of via policy.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us a nice and easy solution to the hectic tracking/support/management of many devices between organisations.
Good overall package
What do you like best about the product?
The device overview as well as the received device information.
What do you dislike about the product?
Manually install new programs that are not maintained by NinjaOne via coding.
What problems is the product solving and how is that benefiting you?
.
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