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NinjaOne Makes Patch Management and Endpoint Tracking Effortless
What do you like best about the product?
Ninja one is very easy to use for the patch management, ticketing, and tracking endpoints. The best part it is so user friendly and the onboarding process was very easy. Support is great with videos and screen sharing meetings that is convenient for the customer.
What do you dislike about the product?
would like a more intense training on scripting so i can use the powerful tools as a beginner
What problems is the product solving and how is that benefiting you?
Solving patch management and ticketing. I am able to see all my devices in one place.l
Modern Endpoint Overview, but Finicky Settings and Locked down System
What do you like best about the product?
A quick and modern overview of endpoints.
What do you dislike about the product?
Settings are finicky, errors are not detailed and options are locked, an easy expansion is not possible.
What problems is the product solving and how is that benefiting you?
Inventory Management and Monitoring. Both can be automatised.
Quick, Convenient Access to Machine Info and Client Connections
What do you like best about the product?
A quick and convenient way to pull up machine information and connect to client machines.
What do you dislike about the product?
Sometimes it’s a bit slow to connect to the machine after installing the agent.
What problems is the product solving and how is that benefiting you?
More reliable with connections and allowing you to stay connected whilst switching users.
Easy PC Lookup and Powerful Custom Automations
What do you like best about the product?
I love that the computer a user reports their ticket on can be easily looked up, and that it provides the necessary PC data to help understand what the issue might be. The ability to set up automation is also very useful, and being able to add your own automations is awesome, too.
What do you dislike about the product?
I’d like the ability to easily remove a user from an assigned computer, or to edit user details when they submit tickets. It’s frustrating when a user enters their email incorrectly just once, and then I can’t edit it or delete it because they end up with two accounts—yet the other account won’t show up.
What problems is the product solving and how is that benefiting you?
I love having everything on one platform. I used to rely on one website for tickets and another to manage my PC, so having it all in one place has been a real blessing.
Easy to Use with Strong Automation, Reliable Remote Access
What do you like best about the product?
It’s easy to use
Strong automation (especially patching)
Strong automation (especially patching)
What do you dislike about the product?
Can be expensive for smaller teams
Reporting isn’t very advanced
Mobile app is limited
Reporting isn’t very advanced
Mobile app is limited
What problems is the product solving and how is that benefiting you?
Saves time – Less manual work, more focus on important IT tasks.
Fewer issues for users – Updates and fixes happen faster and more reliably.
Fewer issues for users – Updates and fixes happen faster and more reliably.
Fast Deployment, Granular Policies, and Smooth NinjaRemote Support
What do you like best about the product?
I’ve recently adopted NinjaOne to manage client endpoints and have been impressed by the fast agent deployment and the clear, granular policy configuration for patching, security, automation, and monitoring.
NinjaRemote also stands out for its reliable, low‑latency remote access and seamless console integration, which streamlines support tasks and speeds up troubleshooting.
NinjaRemote also stands out for its reliable, low‑latency remote access and seamless console integration, which streamlines support tasks and speeds up troubleshooting.
What do you dislike about the product?
I’ve had the most difficulty with the patching component. Many third‑party applications fail to update successfully, which makes this area more challenging compared to the rest of the platform. Fortunately, their technical support is always available and responsive, providing assistance and helpful guidance to resolve most issues.
What problems is the product solving and how is that benefiting you?
With NinjaOne, it’s possible to have a real‑time overview of the status of the entire network.
Remote support is greatly streamlined through the use of NinjaRemote.
Remote support is greatly streamlined through the use of NinjaRemote.
Easy Scripting, Excellent Alerts, and Reliable Performance with Great Support
What do you like best about the product?
It’s really easy to add new scripts into Ninja, which makes tasks like deploying software straightforward. The device alerting is excellent, keeping us informed about vulnerabilities as well as issues like degraded RAID on servers. Overall, the product has been reliable for us, and the support has been great.
What do you dislike about the product?
If you like using Remote Desktop to connect to servers that have a monitor connected—so local users/clients can’t see what you’re doing or take over—it can be a bit of a problem in Ninja. Remote Desktop isn’t enabled by default, and to get it working you need to disable NLA. You also have to enable the local clipboard each time you set up a new session, otherwise you can’t copy and paste between your machine and the remote session.
What problems is the product solving and how is that benefiting you?
Prior to Ninja we were using DattoRMM. The number 1 problem it solves is not having to deal with Kaseya! But seriously, the patching & scripting elements are a real improvement on Datto. The Ninja team are regularly adding new features and improving things, so it's real breath of fresh air seeing a product in active development instead of one going stale with no love put into it. Using compound conditions to ensure every time a new device is added to a client, all the correct software is automatically deployed is fantastic. And then the integration into Halo really helps with the billing side of things, keeping the number of devices and licenses accurate!
Reliable, Efficient, and MSP Ready RMM Platform
What do you like best about the product?
NinjaOne is very easy to use and fast to deploy. The interface is clean and everything is organized logically, which makes daily monitoring simple. Remote access is stable and quick, patch management is straightforward, and automation policies save a lot of time. It gives full visibility of endpoints without being overwhelming. For MSP work, it keeps everything centralized and efficient.
What do you dislike about the product?
There are occasional delays in patch reporting updates, and sometimes certain Windows feature updates require manual intervention. More advanced reporting customization would also be a nice addition. However, these are minor compared to the overall reliability and functionality of the platform.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage endpoints remotely without needing to be onsite. It simplifies patch compliance, device monitoring, and remote troubleshooting. This reduces downtime, improves response time, and allows us to support multiple clients efficiently. It also provides proactive alerts, which helps prevent issues before they escalate.
Best-in-Class RMM: Easy Deployment, Smooth Patch Management, and Excellent Support
What do you like best about the product?
This is one of the best RMM platforms I’ve used in my 15 years as an MSP Manager. It’s incredibly easy to deploy and operate, with minimal configuration needed to get started. The patch management and MDM features alone make it an obvious choice, and the overall experience has been smooth and efficient. On top of that, every interaction I’ve had with customer support has been excellent—they’ve been quick to help and great at guiding me through the platform’s capabilities.
What do you dislike about the product?
Nothing so far as its a great tool to use.
What problems is the product solving and how is that benefiting you?
Patching is made easy, and the reporting tools are great.
Single Pane of Glass for MSPs: Reliable Automation, Patching & Remote Access
What do you like best about the product?
NinjaOne gives us a true single pane of glass across our entire managed client base. As an MSP supporting multiple industries, we rely heavily on automation, scripting, patch management, and remote access — and NinjaOne makes all of that straightforward and reliable.
The scripting engine is one of the biggest strengths. We regularly deploy PowerShell scripts for registry updates, DUO proxy upgrades, service restarts, patch validation, and configuration changes across hundreds of endpoints with consistency. The custom fields and policy structure make it easy to standardize across clients while still handling exceptions.
Patching is clean and predictable, remote tools are fast, and the platform is intuitive for both senior engineers and junior techs. Implementation was smooth, and ongoing feature releases show they’re investing heavily in MSP workflows.
Overall, it has improved efficiency, reduced manual touch time, and helped us scale without increasing headcount at the same rate.
The scripting engine is one of the biggest strengths. We regularly deploy PowerShell scripts for registry updates, DUO proxy upgrades, service restarts, patch validation, and configuration changes across hundreds of endpoints with consistency. The custom fields and policy structure make it easy to standardize across clients while still handling exceptions.
Patching is clean and predictable, remote tools are fast, and the platform is intuitive for both senior engineers and junior techs. Implementation was smooth, and ongoing feature releases show they’re investing heavily in MSP workflows.
Overall, it has improved efficiency, reduced manual touch time, and helped us scale without increasing headcount at the same rate.
What do you dislike about the product?
Reporting could still be more flexible and executive-friendly out of the box. While the data is there, building polished client-ready reports sometimes requires additional effort.
Occasionally, when deploying complex scripted upgrades (like security proxies or services that require credential context), troubleshooting can take time — especially if service accounts or elevation requirements are involved.
That said, none of these are deal breakers. The platform continues to improve, and support has been responsive when needed.
Occasionally, when deploying complex scripted upgrades (like security proxies or services that require credential context), troubleshooting can take time — especially if service accounts or elevation requirements are involved.
That said, none of these are deal breakers. The platform continues to improve, and support has been responsive when needed.
What problems is the product solving and how is that benefiting you?
NinjaOne solves three major operational challenges for us:
1. Standardization across clients – We manage diverse environments (government, property management, manufacturing, etc.). NinjaOne allows us to apply consistent patching, monitoring, AV integrations, and automation policies across all tenants while maintaining separation.
2. Automation at scale – Routine tasks like registry edits, DUO upgrades, patch enforcement, service remediation, and compliance checks can be automated instead of manually handled. This reduces technician labor and human error.
3. Visibility & Proactive Support – Real-time alerts, health monitoring, and remote access allow us to resolve issues before users even call. That improves SLA performance and client satisfaction.
The result is higher operational efficiency, improved security posture, faster response times, and the ability to grow our MSP without adding proportional overhead.
1. Standardization across clients – We manage diverse environments (government, property management, manufacturing, etc.). NinjaOne allows us to apply consistent patching, monitoring, AV integrations, and automation policies across all tenants while maintaining separation.
2. Automation at scale – Routine tasks like registry edits, DUO upgrades, patch enforcement, service remediation, and compliance checks can be automated instead of manually handled. This reduces technician labor and human error.
3. Visibility & Proactive Support – Real-time alerts, health monitoring, and remote access allow us to resolve issues before users even call. That improves SLA performance and client satisfaction.
The result is higher operational efficiency, improved security posture, faster response times, and the ability to grow our MSP without adding proportional overhead.
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