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Very Organized, Easily Accessible RMM with Useful Info at a Moment’s Notice
What do you like best about the product?
Very organized and easily accessible RMM that provides useful and relevant information at a moments notice.
What do you dislike about the product?
Quick Connect feature does not play well with Windows UAC, and agents with connection issues don't provide any meaningful insight to troubleshooting the connection.
What problems is the product solving and how is that benefiting you?
Automatic malicious file/code execution. Immediately flagging, quarantining and notifying via email about potentially malicious factors on client computers helps fight bad actors and also puts customers at ease.
Great Automation with Patching and WinGet
What do you like best about the product?
Patching and WinGet, automation is great.
What do you dislike about the product?
The patching schedule needs to be more customizable.
What problems is the product solving and how is that benefiting you?
Patch compliance.
Reliable Patching, but Technical Support Needs Faster, Consistent Responses
What do you like best about the product?
The good part of NinjaOne. patching work fine and mostly job done without any issue. Its good to have NinjaOne here in our company. we can trust to keep update our windows servers.
What do you dislike about the product?
We are using this product from few moths back. Just month of JAN this year we using in the prod servers patching. NinjaOne suppose to improve the product support. specifically technical support part. If i raised request Its goin to support but not getting answers at once call. ticket alway moving to different team if asked any question.
What problems is the product solving and how is that benefiting you?
We are patching our all the servers ( windows, Mac ) using NinjaOne, Its one stop for all the operating systems patching.
I am taking care of Windows Servers patching only.
I am taking care of Windows Servers patching only.
RMM Platform that is Reliable, Fast, and Easy-to-Use
What do you like best about the product?
NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts.
What do you dislike about the product?
Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation.
What problems is the product solving and how is that benefiting you?
NinjaOne helps centralise device monitoring, patching, and remote support into a single platform. This reduces time spent jumping between different tools and increases efficiency. Automated patching makes systems more secure without manual intervention. The alerting and monitoring features help identify issues before they become major problems, reducing downtime and support workloads. Overall, it improves productivity and gives better visibility across all managed devices.
Ninjaa One: Easy to Use and Simple to Navigate
What do you like best about the product?
I really like Ninjaa One's ease of use and how easy it is to use. I
What do you dislike about the product?
It is hard to toggle between screens when user has more than one
What problems is the product solving and how is that benefiting you?
I am able to perform technical support remotely
Wonderful Support from Nelle and a Super Easy-to-Use Platform
What do you like best about the product?
Nelle was wonderful to work with. The platform is super easy to use.
What do you dislike about the product?
There are no complaints at this time. N/A
What problems is the product solving and how is that benefiting you?
None at this time
Unique Automation Tools You Won’t Find on Other Platforms
What do you like best about the product?
It offers tools that I haven’t seen on other platforms, such as automations, along with a lot more beyond that.
What do you dislike about the product?
Nothing is least in ninja, but maybe for automations to install to have a higher limit.
What problems is the product solving and how is that benefiting you?
With its automations, you can do many things without even remoting into the computers.
Fast, Caring Support That Keeps Improving
What do you like best about the product?
They react fast in terms of Problems, and it really feels like they care to provide a product and improve upon it.
What do you dislike about the product?
That I can't run App installations for Apple Mac Devices as simple as its possible for IPhones. I hope this will be improved in the future releases.
What problems is the product solving and how is that benefiting you?
They helped us in the past solve issues related to connectivity and useability, which helps us provide a better service to our users.
Simple, Brilliant Remote Agent for all
What do you like best about the product?
The Product is simpler, the remote agent is brilliant
What do you dislike about the product?
Policy view needs to be changed to a more organised view
What problems is the product solving and how is that benefiting you?
Monitoring, MDM options, and some Automations
Easy to Use with a Simple Interface and Lightweight Agent
What do you like best about the product?
Its ease of use and simple interface lightweigh agent
What do you dislike about the product?
Waiting on new features. We want things delivered faster, and we also want a better pipeline so we can clearly see whether the things we request are actually going to get done.
What problems is the product solving and how is that benefiting you?
Patch management, mass app updating, device inventory, and remote access.
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