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Effortless IT Management with NinjaOne, Minor Notification Glitches
What do you like best about the product?
I love that NinjaOne is so so easy to use. It's the single pane of glass that I've wanted in IT for the longest time. I can back up my systems, remote into PC's that have issues, I can set up Windows and other Software patches/updates. I used NinjaOne at my previous place of employment and loved it so much it was the first thing I talked my boss into getting when I moved to another company. It was very easy to roll out NinjaOne onto our computers & servers. They also make it easy to integrate other software such as XDR software. The times I've had to contact customer support has been great too. They are quick to respond and have fixed every issue.
What do you dislike about the product?
The only issue that I've had so far, is occasionally I will get notified of a Server going down, but it hasn't. Not sure why it does this, but it's more of a nescience than anything at this point.
I would also like for y'all to get CJIS Certified so I can use this product on the Police Department side.
I would also like for y'all to get CJIS Certified so I can use this product on the Police Department side.
What problems is the product solving and how is that benefiting you?
It makes things faster and easier having everything in one place.
Uncomplicated introduction, friendly team, strong solution
What do you like best about the product?
"We have been using NinjaOne for a short time and are already very impressed. The onboarding process was straightforward and smooth – the system was ready for use without much effort. The integration into our existing environment also worked surprisingly easily and quickly. I would especially like to highlight the contacts: friendly, competent, and always helpful. In this short time, it is simply fun to work with NinjaOne every day!"
What do you dislike about the product?
The mobile app should focus more on ticketing. Overall, it would be desirable if this area were developed more comprehensively.
What problems is the product solving and how is that benefiting you?
Remote support is great
Outstanding Customer Service and a Top-Notch Product
What do you like best about the product?
The account representative and customer service have provided one of the best experiences we've had, along with the excellent product they offer.
What do you dislike about the product?
We enjoy all aspects of NinjaOne, no complaints.
What problems is the product solving and how is that benefiting you?
The ease of pushing out patches and keeping our systems secured and up-to-date.
Highly Customizable with Great Data, But Reporting Needs Improvement
What do you like best about the product?
I appreciate the level of customization available. The experience is largely determined by your own Powershell skills, which makes it as effective as you want it to be. Additionally, I value how much information the agent is able to retrieve from a device.
What do you dislike about the product?
In my opinion, the reporting features in NinjaOne feel somewhat limited and awkward to use. It would be helpful if there were an option to create reports using SQL.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to help us monitor devices, manage patching, and provide remote support. Ninja has proven useful in all these areas. On top of that, it gives us the ability to set up automations for repetitive or commonly required tasks, which has been a significant benefit.
User-Friendly Interface, Needs More Reporting and Imaging Features
What do you like best about the product?
We had a great onboarding with Ninja, and the price was competitive with our old legacy endpoint solution. All of the Ninja contacts have been extremely helpful in our onboarding and continued use. Ninja UI, and functionality is tremendously better that both our previous EM solution as well as others that were evaluated.
What do you dislike about the product?
Would like to see additional reporting functionality as well as imaging functionality. I am impressed with the additional functionality continually being added.
What problems is the product solving and how is that benefiting you?
Patching and securing our endpoints, and reporting on endpoints that are out of compliance.
User-Friendly Menus Make Navigation a Breeze
What do you like best about the product?
the easy to use menu screens for searching items
What do you dislike about the product?
I dislike some of the report features are harder to organize
What problems is the product solving and how is that benefiting you?
NinjaOne offers a user tool on the systray for associate level troubleshooting
Effortless Imaging and Automation—NinjaOne Exceeds Expectations
What do you like best about the product?
I like the ability to Image computers and laptops quickly via USB flash drive
I like the automation features of installing software remotely
I like the ability to incorporate PowerShell scripts
I like the automation features of installing software remotely
I like the ability to incorporate PowerShell scripts
What do you dislike about the product?
At this point I do not have anything in which I do not like about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our timeliness of delivering computers/laptops to our employees at a faster rate than all of other endpoint software that we have used in the past. It is also helping a ton with automating processes that were in the past, daunting to do manually.
Ninja: Top-Tier RMM with Great Value
What do you like best about the product?
Ninja has evolved for the net better consistently and has proven to be one of, if not the best RMM tool on the market today. The cost-to-value of this tool is remarkable, their support team is fantastic, and I have no real complaints. Sure, I could sit here and nitpick little UI things, but at the end of the day, I use this tool every single day couldn't do my job without an RMM and this one is very good.
Implementation is and was super easy, especially if you use anything like Intune or SCCM.
Implementation is and was super easy, especially if you use anything like Intune or SCCM.
What do you dislike about the product?
The latest UI update puts some stuff in slightly annoying places, especially being comfortable with the UI layout pre-update. That being said, I'll get used to it and it's a nitpicky gripe.
What problems is the product solving and how is that benefiting you?
Ease of remote access, automated patching, monitoring our assets, pushing scripts remotely.
Effortless Account Management, But 2FA Can Be Annoying
What do you like best about the product?
The fact I don't have to remote completely into a computer to add accounts, remove accounts, add admin permissions to an account etc etc.
What do you dislike about the product?
How often I have to use 2FA to authenticate that it is me. I understand every day at least once, but maybe once a week. And If I am adding a user account on the back end I shouldn't have to submit a 2FA again, just because I closed the console like half a second ago on another PC.
What problems is the product solving and how is that benefiting you?
I can more or less jump into any company computer within 20 seconds, and hopefully it will let me fix the issue within a simplistic amount of time.
Nimble and Scalable, But Slow on Customer-Requested Improvements
What do you like best about the product?
Nimble, scalable and not multiple steps to get up and running. I have been using this product for years since the early days.
What do you dislike about the product?
Slow on certain voice of the customer requests to improve issues that should not wait for major releases.
What problems is the product solving and how is that benefiting you?
It's a force multiplier by reducing the number of FTEs needed to support our enviroment. In addition, it improves rapid response to issues and remediation steps.
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