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NinjaRMM Just Works: Stable, Reliable, and Actively Developed
What do you like best about the product?
The best thing about Ninja is that it just works. We have used other RMMs that randomly disconnect, have issues deploying, or are not customizable. NinjaRMM been incredibly stable and is still actively being developed by the people that started the platform. Many other RMM companies just sell off the product and it gets put on the shelf without any further R&D.
What do you dislike about the product?
There are not many downsides, however, I do wish that they had the ability to build and customize some dashboards for things. The ability to add graphs or pie charts to visualize the data is helpful to technicians working on projects across all clients and customers.
What problems is the product solving and how is that benefiting you?
With every technician having their own account it helps us track who worked on which device and when. Automated scripts and reporting have also been very helpful.
Real-Time Remote Access and Automation That Just Works
What do you like best about the product?
remote access in real time and the automation features
What do you dislike about the product?
none i don't have a dislike. everything has been working
What problems is the product solving and how is that benefiting you?
none so far
All-in-One Portal with a Great Pricing Model
What do you like best about the product?
bundlerd solutions in one portal, good pricing model
What do you dislike about the product?
Not as polished a front end as some other platforms
What problems is the product solving and how is that benefiting you?
easy end point management with broad range of solutions and flexible pricing
Centralized Multi-Client Device Monitoring with a Useful End-User Portal
What do you like best about the product?
It allows me to provide services to multiple clients through Organizations, each with their own devices and tickets. I really like how centralized and detailed the device monitoring is, and it makes it easy to stay on top of everything. The end-user portal is also very useful.
What do you dislike about the product?
Sometimes we need to implement visualization dashboards so we can get a clear, concise view of every device for specific organizations. Right now we’re looking at ways to do this with external software, since NinjaOne doesn’t offer that capability, and we’d really benefit from having something native.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to monitor every detail of devices across multiple clients, so we can act proactively. Its ticketing system is also quite complete and very useful.
Blazing-Fast Install and Data Sync, Plus a Powerful Remote Tool
What do you like best about the product?
The software installs very fast. Data sync is also very fast. The remote tool is powerful and works well.
What do you dislike about the product?
From now on, nothing. We still taste the tool.
What problems is the product solving and how is that benefiting you?
The dispatch software is very fast. I can take control of the computer very quickly.
Easy App with Powerful Remote Asset Administration
What do you like best about the product?
The ease of the app as well as the ability to administer assets remotely.
Installation of the application is very simple giving us both msi and exe options for Windows machines which in turn allows for mass deployment via GPO.
Installation of the application is very simple giving us both msi and exe options for Windows machines which in turn allows for mass deployment via GPO.
What do you dislike about the product?
Filtering the list can be a bit tricky but once you have a filter you are happy with, you are able to save it for quick access going forward.
What problems is the product solving and how is that benefiting you?
It allows us as engineers to be more efficient when managing calls from users who are experiencing issues.
Soon as the issue is raised we are able to see a summary of the machine which tells us useful information such as machine up time, live CPU/disk and memory usage, OS version... This on its own saves the engineers troubleshooting time significantly per call.
Soon as the issue is raised we are able to see a summary of the machine which tells us useful information such as machine up time, live CPU/disk and memory usage, OS version... This on its own saves the engineers troubleshooting time significantly per call.
Simple administration, clear navigation, and seamless system integration
What do you like best about the product?
Simple administration, clear navigation, and good integration into existing systems
What do you dislike about the product?
There are no negative things that our company can currently identify.
What problems is the product solving and how is that benefiting you?
However, the manual patching of this is taken over by Ninja to our great satisfaction.
Uncomplicated device management and software distribution with practical support functions
What do you like best about the product?
Uncomplicated device management and software distribution as well as practical support functions.
What do you dislike about the product?
The initially somewhat misleading menu navigation - e.g., for software packaging/distribution.
What problems is the product solving and how is that benefiting you?
Confusing domain structures that cannot be centrally managed via, for example, Intune? No problem for NinjaOne. Flexible management of all connected devices.
Ninja One Review
What do you like best about the product?
It’s easy to use, and the visual display of the devices is clear and genuinely helpful.
What do you dislike about the product?
I have not had an issue with Ninja so nothing to report on dislikes as of yet
What problems is the product solving and how is that benefiting you?
Helps with PC patching and notifications with our Ticketing system.
Allows technicians to share device lists that need attention
Allows technicians to share device lists that need attention
Simple Setup, Easy Agent Deployment, and Powerful Flexible Policies
What do you like best about the product?
It’s simple to use and configure. The agents are easy to deploy, and the policies are very powerful and flexible.
What do you dislike about the product?
The web console is sometimes not very clear or user-friendly, and some configuration options can be hard to find.
What problems is the product solving and how is that benefiting you?
It helps keep the asset manager up to date, and it also helps keep devices updated and fixed. It simplifies management and software distribution, and it makes the help desk faster.
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