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Versatile and Easy to Deploy
What do you like best about the product?
I like how versatile it is and ease of deployment.
What do you dislike about the product?
OS/Software updating and audit logging can be much improved.
What problems is the product solving and how is that benefiting you?
rmm
Easy Deployment, Script Runs, and Seamless Background Remote Access
What do you like best about the product?
I like how easy it is to use, especially the way you can deploy software, run scripts, and now connect directly to a computer in the background without disturbing end users. It makes it much simpler to troubleshoot and resolve both hardware and software issues.
What do you dislike about the product?
The mobile phone apps still need a lot of improvement. As IT administrators, we all know support requests can come in at any hour, and I wish the mobile app offered more functionality to match the full web version.
What problems is the product solving and how is that benefiting you?
We previously used a ManageEngine product for unified endpoint management that was hosted on-prem, and it required downtime every time there was a critical patch so we could ensure the self-hosted server stayed protected from vulnerabilities. Sometimes the upgrade failed, requiring a VM restore from a snapshot backup and then having to depend on their support to assist with remediating a broken upgrade package, leaving the server vulnerable until resolved. Their cloud-based subscription was priced about the same as NinjaOne, but it didn’t include all the features that came with their on-prem version. NinjaOne fit our needs, and we couldn’t be happier with our decision.
Easy Setup and a Single Pane of Glass for Endpoint Management
What do you like best about the product?
The installation was easy and quick, and I really like having a single pane of glass to do everything you need on an endpoint is amazing. Life is so much easier pushing updates out and remotely connecting to devices.
What do you dislike about the product?
PC that are offline show as unknown. I wish the unknown devices were only ones that haven't connected to NinjaOne in a specified number of days.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved my Patch Management issues, given me a Ticketing System, and a remote access platform all in one. I no longer need to bounce between multiple systems to manage my endpoints.
NinjaOne - A Useful, Robust Platform for Our Needs
What do you like best about the product?
The straightforward way the NinjaOne environment is customizable, plus the ease of device management.
What do you dislike about the product?
Some settings are confusing or obfuscated, and it's missing a couple of key features that our use-case would really benefit from. Ticket tracking metrics are still underdeveloped.
What problems is the product solving and how is that benefiting you?
Our device patching management is optimized thanks to NinjaOne. We can easily deploy software and certificates, and the PowerShell/batch scripting integration is incredibly robust for us. Our ticketing is also managed by NinjaOne, which we're still trying to build out to suit our environment to the degree we would like.
NinjaOne Makes Patching and Remote Support Easy and Fast
What do you like best about the product?
NinjaOne makes our life so much easier. Scheduled patching, remote restarts, remote support is all easy and fast.
What do you dislike about the product?
We manage both Windows and Linux and one limitation that is a feature coming is remote support for Linux.
What problems is the product solving and how is that benefiting you?
We can monitor and update all our clients and internal servers from one central place.
Amazing RMM Tool with everything we need.
What do you like best about the product?
Ninja One is easy to use and has all the tools and features I need. The scripting is easy and now it integrates with Intune. I am still testing that but so far it has been an excellent experience. I implement Ninja with AutoPilot and it works flawlessly. I have had one issue with customer support and that was also handled quick and with expertise. We use Ninja every single day.
I also want to add Marissa, our Customer Success Manager has been amazing!
I also want to add Marissa, our Customer Success Manager has been amazing!
What do you dislike about the product?
I honestly can't say anything other than I would like to have remote sessions for iPads if possible.
What problems is the product solving and how is that benefiting you?
Ninja one is instrumental with us providing the desktop support that we need. From automation to remote management it works wonderfully.
A solid, reliable RMM that our team actually enjoys using
What do you like best about the product?
NinjaOne is simple and easy to use. The UI makes sense and doesn’t get in the way. You can tell they’ve put real effort into improving the product over time. The proactive check-ins are solid, and our techs picked it up quickly and are very comfortable working in it day to day.
What do you dislike about the product?
Support is generally helpful, but some issues take more back and forth than we would ideally like to get fully resolved. That said, it is still much better than what we had before and continues to improve.
What problems is the product solving and how is that benefiting you?
The automation and scripting engine lets us be more proactive instead of reactive, which reduces overhead and manual work. Having everything centralized in one platform helps a lot, and the integrations with other tools make our workflows smoother and more efficient overall.
Incredible inventory and automations: I couldn't run my business without it
What do you like best about the product?
The possibility of inventorying, Windows patches, client programs, or automations is incredible, I couldn't run my business without Ninjaone.
What do you dislike about the product?
Integrations with antivirus, actions from a distance, ticketing, remote control, it is very good.
What problems is the product solving and how is that benefiting you?
Patch Windows updates, programs, and this avoids me having to contact the client, I can do it in the background.
Reliable Remote Support with Great Automations and Patching
What do you like best about the product?
Great automations and patching system. Very easy remote support options and has been a very reliable product for us.
What do you dislike about the product?
The ticketing system is thin when compared to other ticketing systems. It does integrate well into the platform.
What problems is the product solving and how is that benefiting you?
I really enjoy having the abvility for the product to perform auto remediations to keep our ticket counts low. For example a workstation running low on diskspace can trigger differnt type of automations to clear space and ultimatly cutting down on level 1 ticket creations.
Intuitive dashboard with all relevant information at a glance
What do you like best about the product?
Intuitive dashboard, with all relevant information in the overview.
What do you dislike about the product?
Solution is unfortunately not multi-tenant capable.
What problems is the product solving and how is that benefiting you?
Multi-tenant function is missing! A detailed invoice would be desirable.
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