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Very Easy to Use with a Friendly, Well-Laid-Out Interface
What do you like best about the product?
Very easy to use, laid out well, friendly interface
What do you dislike about the product?
Not much to dislike, does all the features you would expect
What problems is the product solving and how is that benefiting you?
Easy to connect to end user devices
Easy Application and User Checks Without Remoting into the Server
What do you like best about the product?
It’s helpful to be able to check applications and users without having to remote onto the server.
What do you dislike about the product?
I dislike that the interface can feel a bit basic.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of managing, monitoring, and supporting multiple devices from one central place, and it benefits me by saving time.
Consolidated Endpoint Visibility with Reliable Patching and Flexible Alerts
What do you like best about the product?
Honestly, the biggest win is the consolidated visibility. We run a lean IT shop and NinjaOne lets us keep tabs on endpoints, push patches, and run scripts without jumping between five different tools. The patch management is reliable and the alerting is configurable without being overwhelming. It's one of those tools that just stays out of your way and does its job.
What do you dislike about the product?
The Apple MDM is kinda a mess. Clunky and doesn't work most of the time.
What problems is the product solving and how is that benefiting you?
We run a small IT team responsible for a large footprint, so tooling efficiency matters a lot. NinjaOne helps us punch above our weight — centralized endpoint management, automated patching, and remote access in one place means we're not stretched thin trying to maintain multiple overlapping tools. It's reduced our response time on endpoint issues and made routine maintenance something we can largely set and forget.
Very Easy to Use and Helps Us Make Progress Quickly
What do you like best about the product?
It’s very easy to use, which means I can make progress quickly.
What do you dislike about the product?
The bulk import for users was a bit tricky but we got it working in the end
What problems is the product solving and how is that benefiting you?
It gives us a very good overview of our patch status and helps us to be on top of vulerabilities
Unmatched Intuitive GUI and Friendly, Helpful Support
What do you like best about the product?
The ease of use and how intuitive their GUI is truly cannot be matched. Their support staff are extremely friendly and helpful as well. It's been a great partnership so far, and I'm looking forward to the new developments they have in the pipeline!
What do you dislike about the product?
There are a few nitpicks I have, such as the ability to filter out specific objects not being available in the GUI/filters options, but overall its been a wonderful time using their product
What problems is the product solving and how is that benefiting you?
NinjaOne is the centerpiece of our business model. It handles all our RMM needs, including automation and patching services, and provides everything needed from a comprehensive GUI providing easy to reference stats at a glance. The performance of the RMM service is second to none as well, one of the biggest complaints we had when it came to competitor software like CW:Automate.
Easy Remote Device Monitoring That Just Works
What do you like best about the product?
What I like most is how easy it is to use, and how effective it is for monitoring devices and accessing them remotely.
What do you dislike about the product?
It’s the price that bothers me, but of course, good things should be priced accordingly.
What problems is the product solving and how is that benefiting you?
Since using Ninja, we’ve seen better performance and stronger integration support than we had with Datto RM. The onboarding process was also very good, and the support team responds quickly to tickets whenever we need help. We also use the automated features that save us plenty of time.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Automates repetitive tasks
Ninja is one of the best tools ive used
What do you like best about the product?
Simple, Easy, Effective with littlwe noise.
very user friendly with waith great performancevery modern and all in one display really happy i also like how in intergrates with our system and other apps
very user friendly with waith great performancevery modern and all in one display really happy i also like how in intergrates with our system and other apps
What do you dislike about the product?
Nothing comapired to our last app we used I really like it nothing bad to say
What problems is the product solving and how is that benefiting you?
its helped our service desk to deal with the noise our last app was contact and patching is now a breeze
Easy to Use, Quick to Deploy, and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Catches issues early
Catches issues early
Perfect All-in-One Platform for Startups
What do you like best about the product?
It feels like the ideal all-in-one platform for startups—something you can genuinely grow into over time. The core RMM product is excellent, straightforward, and easy to use.
What do you dislike about the product?
The PSA/Ticketing platform needs more refinement and attention. Doesn't need to be robust as others,but still has some maturing to do. Also, the removal of Remote Control integrations (ex:TeamViewer)
What problems is the product solving and how is that benefiting you?
Fills in a lot of offerings into one dashboard to not only streamline our internal business operations, but having the ability for customers to have 1 portal to view Tickets, Documentation, and Remote Control their systems makes the end use experience that much better.
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