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NinjaOne: Lightning-Fast Scripting, Solid OS Patching, and Easy File Transfer
What do you like best about the product?
NinjaOne is a great solution because it's quick, way quicker than Intune for example. All my scripts get executed on laptops almost as soon as I click on the "Run" button. OS Patching is nice and it actually enforces restarts. File transfer is another great feature.
What do you dislike about the product?
Software patching is okay, but I wish it would have a larger library of applications. It has winget support but as for native NinjaOne app library, I wish there would be more.
What problems is the product solving and how is that benefiting you?
It is a great RMM solution. While we have Intune to enforce compliance, conditional access policy checks and other, we still hugely benefit from Ninja because it is super quick and provides much more information than Intune.
Ninja One: Easy to Use and Quick to Learn
What do you like best about the product?
I really like how easy the software is to use. Ninja One has included training, but after using the software for a bit, it's just easy to get the hang of everything.
What do you dislike about the product?
I don't have anything negative to say about Ninja One. I hope this product continues to receive updates.
What problems is the product solving and how is that benefiting you?
Ninja One allows me to RDP into user's devices to assist them remotely. It's a good product that has not failed me yet.
Powerful, Easy-to-Use Tools with Impressive Breadth
What do you like best about the product?
Ease of use, power of the tools, and breadth of abilities.
What do you dislike about the product?
Some basic abilities don't seem to have a script pre-built. (Enable BitLocker on Windows-based PC's for one...)
What problems is the product solving and how is that benefiting you?
Complete management of our fleet, saves hundreds of hours from having to previously chase each issue down manually.
NinjaOne - An all in remote access software which helps day-to-day activities immensely.
What do you like best about the product?
Very easy to use. The quick invite link is very useful for getting users added quickly. The ticketing system is robust, and I like how you can merge tickets.
What do you dislike about the product?
Issues arise when users on a mac dont know how to allow screen recording so it can allow Ninja access.
What problems is the product solving and how is that benefiting you?
It solves major troubleshooting issues. The ability to remotely access users' devices and access command line/PowerShell is a vital tool for investigations.
Being able to schedule updates and allocate end users makes day-to-day work much simpler.
Being able to schedule updates and allocate end users makes day-to-day work much simpler.
All Assets in One Place with Incredible Automation and Flawless Remote Control
What do you like best about the product?
All our end user and server assets in one place.
Incredible automation and a flawless remote control tool.
Incredible automation and a flawless remote control tool.
What do you dislike about the product?
Very little. Everything I've needed it to do so far has been possible.
What problems is the product solving and how is that benefiting you?
Reporting on machines that aren't performing. It's been key to becoming a proactive support team when it comes to users struggling in silence.
Simple, Powerful Automation for Efficient IT Management
What do you like best about the product?
What I like best about NinjaOne is its simplicity and powerful automation. The platform brings device management, monitoring, patching, and ticketing into one clean, intuitive interface that saves huge amounts of time. Its automation workflows reduce repetitive tasks, while real‑time alerts and detailed reporting make it easy to stay ahead of issues. Deployment is fast, updates are seamless, and it works smoothly across diverse environments. The remote tools are reliable, lightweight, and secure, enabling quick problem resolution without disrupting users. Overall, NinjaOne combines ease of use, strong automation, and excellent visibility into a single, highly efficient IT management solution.
What do you dislike about the product?
While NinjaOne is strong overall, a few areas could improve. Some advanced features—like granular reporting, deeper automation logic, and more customizable dashboards—feel limited compared to larger enterprise tools.
What problems is the product solving and how is that benefiting you?
NinjaOne streamlines and centralises our device management, reducing the time spent jumping between multiple tools. It solves problems around patch compliance, remote troubleshooting, and visibility across our endpoints. Automated patching ensures systems stay secure without manual intervention, while real‑time monitoring helps us detect and resolve issues before they impact users. The remote access tools allow quick, seamless support, improving response times and user satisfaction. Overall, NinjaOne reduces operational overhead, strengthens security, and makes our IT processes more efficient, allowing the team to focus on higher‑value strategic work instead of repetitive maintenance tasks.
NinjaOne Makes Day-to-Day Tasks More Efficient
What do you like best about the product?
NinjaOne provides us with a wide range of tools that help us complete day-to-day tasks in newer, more efficient ways.
What do you dislike about the product?
I can’t think of any obvious issues at this point. It will be even better once the SAS backups are fully integrated into a single portal, so everything is in one place.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us automate tasks that would normally take more time and require an engineer to remote in and work directly on a machine. It has also sped up our machine builds and given us better, more reliable ways to patch client machines, as well as back up machines and entire environments.
Ninja, the automation king!
What do you like best about the product?
NinjaOne is a great tool because it brings device management, monitoring, and automation into one clean, easy-to-use platform. IT teams can quickly deploy patches, monitor endpoints in real time, and resolve issues remotely—often before users even notice a problem. It saves time, reduces manual work, and improves security, all while staying simple and reliable to use.
What do you dislike about the product?
Sometime the agents are not responding and the device shows as connected but offline
What problems is the product solving and how is that benefiting you?
Helps to reduce manual installation and helps to setup laptops quicker via automation
Reliable, Intuitive NinjaOne with Great Functionality and API Integrations
What do you like best about the product?
NinjaOne is reliable, easy to use and very intuitive. Great functionality and being able to easily connect with other systems using API's is fundamental.
What do you dislike about the product?
Not having the ability to resize column width, this would be very useful
What problems is the product solving and how is that benefiting you?
Application and script deployment.
Windows update
Windows update
Ninja One is a great tool to use with a simple UI layout and new features constantly added
What do you like best about the product?
I really like NinjaOne because it’s clean, fast, and just easy to work with. Everything is in one place, the UI actually makes sense, and routine tasks don’t feel like a chore. It saves time, cuts down on headaches, and does what it promises without a ton of extra complexity. Solid tool that just works. I also like the integration of remote access to Linux machines.
What do you dislike about the product?
I don’t really like the initial dashboard experience in NinjaOne. The organizations list can’t be alphabetized, which makes it frustrating to find what I’m looking for. Also, when I’m in the device management view, I can’t just come back to where I was — I have to go through the whole navigation process again. It breaks the flow and makes simple tasks take longer than they should. I also wish NinjaOne would incorporate more backup and AV/EDR agents, since broader built-in or integrated options would make the platform even more useful. On top of that, we still haven’t found an RMM that lets us fully deploy an agent on remote Macs without having to manually go into Privacy & Security settings to grant permissions, which remains a pain point.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a solid alternative for us, especially since we were relying on just one RMM before. It helps cover a lot of the shortcomings we run into with the other RMM agent we use. The policies and automations are much easier to set up and manage, which ends up saving a lot of time. Overall, it feels more efficient and flexible for day-to-day work.
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