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Efficient, Reliable, and Streamlined IT Management with NinjaOne
What do you like best about the product?
I really like how efficient and reliable NinjaOne is for remote monitoring and management. The platform gives a clear view of all endpoints, and it’s easy to automate tasks like patching, software deployment, and script execution.
The performance monitoring tools are solid — I can quickly identify issues like high CPU or low disk space before they cause problems. Remote access is fast and stable, which makes troubleshooting much easier.
I also appreciate the built-in reporting and alerting system; it’s detailed but not overly complicated. Overall, NinjaOne helps streamline IT management and keeps systems running smoothly with minimal manual effort.
The performance monitoring tools are solid — I can quickly identify issues like high CPU or low disk space before they cause problems. Remote access is fast and stable, which makes troubleshooting much easier.
I also appreciate the built-in reporting and alerting system; it’s detailed but not overly complicated. Overall, NinjaOne helps streamline IT management and keeps systems running smoothly with minimal manual effort.
What do you dislike about the product?
Sometimes it lags or shows an error when connecting to an endpoint, but those issues are very rare and usually get fixed quickly. Overall, it’s a reliable and efficient platform that really helps simplify IT management
What problems is the product solving and how is that benefiting you?
NinjaOne helps me manage all devices from one place, which saves a lot of time. It takes care of software updates, patch management, and remote troubleshooting without needing to be on-site. This makes it much easier to support users and fix issues quickly.
It also helps catch problems early through monitoring and alerts, so I can act before they cause downtime. Overall, it improves efficiency, reduces manual work, and keeps systems more stable and secure.
It also helps catch problems early through monitoring and alerts, so I can act before they cause downtime. Overall, it improves efficiency, reduces manual work, and keeps systems more stable and secure.
Effortless Implementation, Stellar Support, and Powerful Scripting with Ninja
What do you like best about the product?
We chose Ninja because we were looking for a system we could use daily. Essentially, we transitioned our work from in-person management at each endpoint to virtual assistance. The system is thoughtfully designed, which makes managing everything much easier—especially when dealing with numerous endpoints.
The scripting functionality is excellent, offering both built-in scripts and the flexibility to write your own in your preferred language.
The device view is clear and highly readable. We encountered no issues integrating it with our existing systems through the API.
Since we switched from another system, the implementation process was crucial for us, and setting up Ninja turned out to be very straightforward.
But the highlight is definitely the customer service. Tickets are resolved the same day, and even better, you have access to a Discord server where you can get help within minutes.
The scripting functionality is excellent, offering both built-in scripts and the flexibility to write your own in your preferred language.
The device view is clear and highly readable. We encountered no issues integrating it with our existing systems through the API.
Since we switched from another system, the implementation process was crucial for us, and setting up Ninja turned out to be very straightforward.
But the highlight is definitely the customer service. Tickets are resolved the same day, and even better, you have access to a Discord server where you can get help within minutes.
What do you dislike about the product?
We have been using the system for a year now, and so far, there is nothing to complain about.
What problems is the product solving and how is that benefiting you?
As an all-around solution, it helped us decrease the workload for our Helpdesk employees, which meant we didn't need to hire another person. In fact, we were able to reduce our team by one employee, even as the number of endpoints we manage continues to grow.
Great All-In-One RMM Tool for MSPs
What do you like best about the product?
Usability, Performance, Customer Support, Features, Implementations.
What do you dislike about the product?
I don´t have any of them.There isn’t anything major we dislike. NinjaOne works reliably and supports us in being productive and efficient. Minor UI refinements or even more automation options would be nice to see in the future.
What problems is the product solving and how is that benefiting you?
NinjaOne monitors our customers’ infrastructure and allows us to react quickly when issues occur. Automated patch management, seamless remote access, and scripting capabilities significantly improve our productivity and service quality.
Snappy Remote Control and Patch Management, But Tedious Rollout Process
What do you like best about the product?
snappy remote control, device profiles, patch management, competent CSM
What do you dislike about the product?
daily login (give me push auth, please), tedious to roll out one by one to PCs, non-core features are rudimentary
What problems is the product solving and how is that benefiting you?
As an MSP it can be challenging to manage a multitude of models with specific OS settings. NinjaOne simplifies this by giving us a single tool that works across diverse customer IT estates.
All-in-One Management Hub That Simplifies MSP Workflows
What do you like best about the product?
The number of tools accessible in one centralized hub for management is excellent. This is a management and monitoring system that we use daily for our clients. As an MSP for many clients, this makes serving our customers much simpler. With alerts, automations, scripts, and custom fields, it allows us to easily find information about devices and keep up to tabs with their health. The areas we most commonly implement with our organizations are RMM, endpoint management, and patching. We've also started getting into some other services, such as MDM and NinjaOne Connect. Each of these are easy to implement across the board once learned. Whenever assistance is needed, customer service is quick to chime in and elevate to qualified technicians as needed in a given scenario.
What do you dislike about the product?
Overall, NinjaOne is a very effective solution for MSP technicians such as myself with Acruity. There are only a couple of issues that I have noticed when using Ninja. One is with Apple patching. Patching with Apple devices (MacOS, iOS) has been a bit inconsistent in terms of success and in terms of statuses in Ninja. When reviewing patching activities in Ninja, we've noticed sometimes that the status of whether or not updates are successful is unknown. One more thing is that I wish there was a bit more visibility to MSPs for errors/alerts that come up for endpoints. It feels like sometimes, NinjaOne representatives are able to pull more information from the back end that we are unable to access. Having more visibility into issues would save both MSPs and support time. However, if there is a security reason for this information not being generally available to MSP technician accounts, that makes sense.
What problems is the product solving and how is that benefiting you?
Keeping track of a multitude of client devices without a centralized management system is nearly impossible. Having NinjaOne allows MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we are able to respond to offline server alerts immediately as we get them. We are able to review patching on endpoints and address computers that have patching failures. When commands need to be run on a machine, but a user is active on said machine, Ninja allows us to run those commands in the background without user interference. Ninja saves time for both us and the client, while also lowering the number of interruptions.
Effortless Platform Interaction Makes Work a Breeze
What do you like best about the product?
How easy it is to interact with the platform, I love customer service and the ticketing system
What do you dislike about the product?
I haven't really found a feature I dislike
What problems is the product solving and how is that benefiting you?
Going to far away locations and ticket system
Great All-in-One Asset Manager, But Mac Support Needs Improvement
What do you like best about the product?
The cross platform, all in one solution that it is makes managing all the company assets easier.
What do you dislike about the product?
It's mac management leaves a lot to be desired, much stronger in windows management.
What problems is the product solving and how is that benefiting you?
I have a distributed team across worldwide time zones, with multiple platforms - ninjaone helps me manage that.
Versatile like a Ninja
What do you like best about the product?
Versatility. It allows us to utilize this platform in many different ways. It usually plays a part in most of our projects.
What do you dislike about the product?
The agents. If there's an error when installing the agent or service, it can be a real pain to remove the agent. Support has provided scripts and such to remove bad agents but never worked properly. It wasn't a user friendly task either.
What problems is the product solving and how is that benefiting you?
Our entire team uses this platform for a number of reasons:
1. Patching
2. Automation
3. Monitoring
4. Deployments
1. Patching
2. Automation
3. Monitoring
4. Deployments
User-Friendly Platform with Reliable Support for Remote Access Issues
What do you like best about the product?
The platform is easy to use, with minimal complexity, making it straightforward to manage endpoint systems and provide seamless support to users.
What do you dislike about the product?
The remote control with the built-in feature experienced some difficulties connecting to systems on different networks. However, they offered alternative solutions until the issue was resolved.
What problems is the product solving and how is that benefiting you?
This solution truly addressed our primary challenges in managing IT infrastructure. It provided easy access to domain control devices and allowed us to clearly see vulnerabilities, apply patches, improve systems, and monitor end-of-life status, among other important tasks.
All Essential Tools in One Convenient Place
What do you like best about the product?
Having all the tools I require gathered in a single place, right where I need them, makes things so much more convenient for me.
What do you dislike about the product?
In my experience, the scripting functionality is quite limited, and the reporting features are insufficient.
What problems is the product solving and how is that benefiting you?
I appreciate being able to manage and view all of my customers from a single location.
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