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Excellent RMM and Support
What do you like best about the product?
The RMM/Remote Access is very good and the technical support is quick and efficent.
I also believe it is one of the easier RMM platforms to use as well.
I also believe it is one of the easier RMM platforms to use as well.
What do you dislike about the product?
We had some licensing issues due to the wording of the SKUs. I think they need to clarify the difference between RMM and Remote Access since they are bundled together when talking about RMM.
What problems is the product solving and how is that benefiting you?
N1 is solving patch management problems and UAC issues with windows. Remoting into a users pc is easy to do.
Stable RMM with small flaws
What do you like best about the product?
The standard templates are very well designed and cover most server requirements regarding measurable values. For more detailed queries, there is the possibility to perform more individualized checks, for example, via scripts. The ticket system is easy to use and intuitively structured. The asset management also works for devices that are not directly monitored. The installation of the agents is straightforward. Particularly noteworthy is the account manager, who shows genuine interest, addresses the problems, and actively seeks solutions. The response times for tickets are also very good (significantly better than, for example, N-able or Connectwise). The RMM is used daily, especially for ticketing. Existing structures did not need to be adjusted for ticketing, as it could be seamlessly integrated.
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
What do you dislike about the product?
The user interface initially appears somewhat convoluted, but over time one gets used to it and recognizes the underlying logic. For more complex automations, there is fundamentally the possibility to implement them, although this is mainly done through scripts. Reports are available, but they offer only limited flexibility. In comparison, N-able, for example, provides significantly more detailed reporting.
What problems is the product solving and how is that benefiting you?
Before the introduction of Ninjaone, we did not have an RMM in use, which meant we were practically in the dark when server issues arose, and the distribution of patches on client devices often lagged behind. With Ninjaone, we were able to completely solve this problem, as the integrated patch management automatically handles the updates. Additionally, we can now retrieve numerous device information directly from the RMM and resolve many issues in the background without disturbing the users.
Delivers on Promises with Zero Downsides
What do you like best about the product?
Does exactly what it promises to do. Very easy to use.
What do you dislike about the product?
Honestly, I disliked having to install teamviewer alongside Ninja, and now that problem has gone away.
What problems is the product solving and how is that benefiting you?
We have a workforce scattered across the country, and Ninja allows me to monitor device health and offer support to all of them.
Easy integration to SJHC
What do you like best about the product?
Simplfied Remote Management
Easy to manage and deploy.
Easy to manage and deploy.
What do you dislike about the product?
We like the solution, and would like to expand to other functionality.
What problems is the product solving and how is that benefiting you?
Remote support for our hybrid workers.
Excellent Patch Management and Remote support tools
What do you like best about the product?
Patch management and remote support tools
What do you dislike about the product?
Mac Patch management needs to improve more for domain users.
What problems is the product solving and how is that benefiting you?
Support team is very responsive.
Clean Design and Robust Features with Ongoing Improvements
What do you like best about the product?
Clean design. Most features available. Continual development
What do you dislike about the product?
Policies. They are far too restrictive and do not allow more than one policy to be inherited. Poor implementation.
What problems is the product solving and how is that benefiting you?
Primarily as an RMM, allowing us to monitor systems and intervene where necessary.
Easy Setup and Smooth Navigation, But Add-On Access Could Improve
What do you like best about the product?
NINJA One requires a little time to set up. Client deployment is very simple and fast. Daily use is easy, simple and effective. The tabs are clear and navigation is smooth.
What do you dislike about the product?
Access to add-ons like Bitdefender Gravity Zone is not so easy. Direct access from the menu would be nice.
What problems is the product solving and how is that benefiting you?
Real-time monitoring of client workstations and programmable alerts to prevent potential problems. Remote control for interventions. Certain cleaning and control scripts. Antivirus management.
Powerful, User-Friendly Platform with Excellent Ongoing Training
What do you like best about the product?
An easy to use but powerful platform. Always adding to it's functionality and an active ongoing education and training resources. Easy to implement and great customer support.
What do you dislike about the product?
I can't think of anything. Maybe that they don't allow control of backup encryption keys locally.
What problems is the product solving and how is that benefiting you?
As a small business, the addition of extra platforms and services (sometimes at no additional cost) means that I don't always have to sign up for another complementing platform or service.
User-Friendly UI, Seamless Integration, and Outstanding Support
What do you like best about the product?
The user interface is very intuitive and simple to navigate. I appreciate the 24/7 support and the extensive documentation, which have both been helpful in customizing the site for our company. Integration with SentinelOne was straightforward, and deploying it across multiple machines was also a smooth process.
What do you dislike about the product?
Honestly, I have no complaints or issues with NinjaOne.
What problems is the product solving and how is that benefiting you?
At first, our biggest problem was that our previous ticketing system failed completely during our audit period, which was the worst possible timing. After that, we were recommended NinjaOne, and since making the switch, we haven't looked back. The ticketing system is far more intuitive, and I now have access to many more tools to help manage our systems. Features like remote support, automated matching, and system health monitoring have made a real difference. What’s even better is knowing that I’m still not using NinjaOne to its full potential.
Comprehensive RMM with Excellent Support, But Steep Learning Curve
What do you like best about the product?
This is a comprehensive RMM package, supported by an excellent team who help you navigate the many tools and configuration options. Whenever I need assistance, there is always someone available to contact, and I consistently receive helpful responses. Overall, it is a wonderful company.
What do you dislike about the product?
Their system has a fairly steep learning curve, and it took me a while to figure things out by myself. While most features are intuitive, I still wish there were better documentation for certain parts. However, I have noticed that the documentation has improved over the past few months.
What problems is the product solving and how is that benefiting you?
With Ninjas Ticketing System, we have been able to more effectively track and identify recurring issues and pinpoint areas where we face challenges. This has also enabled us to begin implementing a comprehensive system for incident management and tracking.
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