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Effortless Setup, Robust Controls, and Outstanding Support with NinjaOne
What do you like best about the product?
NinjaOne is easy to set up and provides comprehensive controls for patch management as well as user access. Its cloud automation deployment system is reliable and includes a variety of pre-built scripts. The customer support team is highly responsive and consistently delivers effective solutions. My team and I use this platform daily, and it makes integrating software or configuration settings straightforward.
What do you dislike about the product?
This platform provides custom scripts that can be integrated into WYSIWYG reports. While these reports allow for HTML customization, there are only a limited number of examples and procedures available for implementing these scripts.
What problems is the product solving and how is that benefiting you?
Centralized patch management has made it much easier to handle updates for both internal and remote users. In the past, we struggled to patch remote devices unless users were connected to the VPN, which was a significant limitation.
Effortless Script Deployment, But Monitoring Needs Fine-Tuning
What do you like best about the product?
Being able to quickly deploy scripts to my entire environment and the granular patch control were the biggest benefits to me. Those features saved countless hours of work that had been done manually before.
What do you dislike about the product?
I was disappointed in the monitoring/alerting feature. I could not fine tune it well enough to stop getting an abundance of false positives, especially "system offline" notifications.
What problems is the product solving and how is that benefiting you?
Being a single solution to deploy to all PCs was the biggest benefit. It was always quick and unlike intune, i never had a problem with scripts not running correctly.
Great Tool, But Lacks Enough Prebuilt Scripts
What do you like best about the product?
I love the device health management and the ease of RMM.
What do you dislike about the product?
Needs more prebuilt scripts and improvement on the ticketing system.
What problems is the product solving and how is that benefiting you?
RMM
NinjaOne Revolutionized Our IT—Powerful Features, But Pricing May Deter Small Teams
What do you like best about the product?
NinjaOne's intuitive dashboard and seamless automation have transformed our IT workflows. The robust patch management and remote access tools save hours weekly, while detailed reporting helps us proactively monitor endpoints. Easy deployment across our fleet of 50+ devices means less downtime and happier teams—truly a game-changer for and internal IT department like ours.
What do you dislike about the product?
While feature-rich, the pricing can feel steep for smaller teams starting out, and there's no built-in PSA integration, requiring a third-party tool. Occasional script tweaks are needed for complex custom automations, but these are minor compared to the overall value
What problems is the product solving and how is that benefiting you?
NinjaOne tackles fragmented IT management by consolidating remote monitoring, automated patching, and alerting into one intuitive platform—solving issues like manual updates, reactive fixes, and siloed tools across our 50+ endpoints. Benefits include 50% faster resolutions, proactive downtime prevention, and freed-up team time for strategic work.
Intuitive Interface and Easy Onboarding, will be Great when Winget Patching is Dialed IN
What do you like best about the product?
The interface is very intuitive and it's the initial onboarding of devices is very easy. The product has a lot of features and it's easy to keep devices organized.
What do you dislike about the product?
The Winget implementation for patching 3rd party products is inconsistent.
What problems is the product solving and how is that benefiting you?
We needed a solution to centralize patch management, specifically 3rd party software. NinjaOne has a repository of 3rd party software (Adobe Reader, Chrome, Firefox, etc) and they're integrating the Winget repository which would increase the 3rd party offerings by a substantial amount.
System Administrators, best friend NinjaOne
What do you like best about the product?
How much easier NinjaOne makes my daily tasks.
What do you dislike about the product?
As NinjaOne grows and new features are talked about, I have to wait and figure out an in-between resolution.
What problems is the product solving and how is that benefiting you?
Ticketing, software installation, patching, and problem resolution
Effortless Remote Management, But Frequent GUI Changes
What do you like best about the product?
It is very easy to remote into computers and do things behind the scenes, i.e., not interruping the user work flow. It is also very easy to check patching that has been applied to certain computers. Searching for endpoints is very easy and you can rename them to be more common names then your device naming scheme. It is very easy to apply group settings to devices and technicians.
What do you dislike about the product?
The GUI has changed multiple times since we have starting used NinjaOne. Sometimes, not for the better. The user signed in reporting can sometimes lag behind what is actually current.
What problems is the product solving and how is that benefiting you?
NinjaOne has made our remote support much easier than it was before. Being able to access any device over the internet has solved many of our problems.
Centralized Asset Management, More Features to Explore
What do you like best about the product?
Simplified administration by providing a single place to view computer assets. Also, they have great customer support.
What do you dislike about the product?
It is so robust that I have not even scratch the surface of its capabilities.
What problems is the product solving and how is that benefiting you?
Keeping up on patch management is a huge resource drain.
Remote Management Made Easy
What do you like best about the product?
I think it does exactly what I wanted it to do. I can remotely manage alot of devices with ease. I especially like it for deployments. Its super easy to install and manage and it doesnt take a lot of maintenance to be effective.
What do you dislike about the product?
When I stretch the screen while taking over multiple monitors on the calibration gets thrown off when I click.
What problems is the product solving and how is that benefiting you?
Remote management of all kinds and remote support.
Remote Access Made Easy, But OS Update Reporting Needs Work
What do you like best about the product?
The Remote app which allows me to remotely access my devices without having to use a VPN connection.
What do you dislike about the product?
The reporting for OS updates is rather rudimentary.
What problems is the product solving and how is that benefiting you?
It provides a way to give power users and vendors remote access to our servers without having to give them VPN access. It also gives us a fully functional RMM without having to maintain and update the system ourselves.
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