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All-in-One RMM Solution with Seamless Management and Security
What do you like best about the product?
General computer management and patching, easy scripting, MS Team integration, great RMM capabilities and I like anti-virus bundled into one portal.
What do you dislike about the product?
A little misleading on Apple MDM vs using the standard device deployment for Apple devices.
What problems is the product solving and how is that benefiting you?
Patch management, endpoint protection and remote support
Effortless to Use and Works Across All Operating Systems
What do you like best about the product?
The ease of use and compatibility with multiple OS's
What do you dislike about the product?
haven't found anything i really dislike yet.
What problems is the product solving and how is that benefiting you?
The complexity of other systems
Ninja Automation and Remote Features Are Outstanding
What do you like best about the product?
Ninja Automation
Ninja Remote
Ninja Remote (Background Mode)
Patching
Ninja Remote
Ninja Remote (Background Mode)
Patching
What do you dislike about the product?
So far with using NinjaOne, it has no downsides. It's been working great and meeting our needs.
What problems is the product solving and how is that benefiting you?
Patching and Automation
Great support
What do you like best about the product?
Web-based, integrations, support, proactive offerings of features
What do you dislike about the product?
Nothing really - other than the fact some features are extra cost but this is to be expected with this kind of software regardless of vendor.
What problems is the product solving and how is that benefiting you?
Managing and tracking infrastructure health as well as patching; both help us in our compliance journey.
Absolutely Love This Product!
What do you like best about the product?
I really like how simple and easy NinjaOne is to use. The implementation was straightforward and didn’t require a lot of time or complexity, which is a big plus. I use it every day because it’s reliable and makes remote management and automation effortless. The integration with other tools is smooth, so everything works together without headaches. Overall, it’s fast, intuitive, and helps me focus on my work instead of managing the platform. Their support team is also responsive and helpful whenever I need them.
What do you dislike about the product?
I absolutely love everything about this product and honestly can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I really like how simple and intuitive NinjaOne is. It makes endpoint management easy and saves me a lot of time with automation and patching. We’ve been able to replace Ivanti and Intune patching with NinjaOne, and the experience has been much smoother and more reliable. Remote management works great, and the reporting is clear and useful. Plus, their support team is always responsive and helpful when needed.
Great system for remote access and basic computer management
What do you like best about the product?
Ease of use for Remote access. Bit defender bundle
What do you dislike about the product?
Limitations on licenses for devices that have been offline.
What problems is the product solving and how is that benefiting you?
Streamline licenses
Multi-OS Remote workstation Management
What do you like best about the product?
Multi-OS support, a responsive remote desktop, patch management across different OSs, detailed hardware information, and the ability to run scripts and install software remotely. Customer support has been responsive as well. The dashboard is clean and easy to understand, and it was straightforward to transition over and install the Ninja agent.
What do you dislike about the product?
Some of the newer features feel a bit less polished, but the steady stream of updates gives me the sense that any small nitpicks will be addressed over time.
What problems is the product solving and how is that benefiting you?
It allows seamless support for all of our remote workers.
Effortless to Use and Intuitive
What do you like best about the product?
Ease of use with the remote tool. The ablity to update computers on a schedule
What do you dislike about the product?
The search feature is a little cumbersome, meaning when I but charaters into the field way to much not related comes up
What problems is the product solving and how is that benefiting you?
Update security issues on computers
NinjaOne Automates Everything—A Must-Have for Hassle-Free IT Management
What do you like best about the product?
I am completely dependent on NinjaOne in my environment, using it daily and even hourly. I rely on it for patching, scripting, RMM, ticketing, troubleshooting, and automating onboarding processes. After trying several other solutions, I chose NinjaOne because it offered the most features for its competitive pricing. Implementation was extremely straightforward—just customize your organization, deploy the agent, and the agent takes care of the rest. My imaging solution automatically deploys the agent with standard onboarding features, after which I assign the device to its appropriate policy based on its destination, and NinjaOne handles everything else. It installs all necessary applications automatically using conditional logic, manages my local accounts, and more. Thanks to NinjaOne and Group Policy, there is very little manual intervention required, except for a few legacy or niche applications that can't be automated easily. On the rare occasions I've needed to submit a report request to the NinjaOne support team, they've been very responsive and extremely helpful.
What do you dislike about the product?
There’s really nothing I dislike about NinjaOne. However, there are two features I hope to see in future updates. First, I would like to have an AD sync for on-premises Active Directory, both for NinjaOne users and the ticketing system. This is my top requested feature. Second, I would appreciate an AI assistant similar to what some of NinjaOne’s competitors offer. Even without these additions, I believe NinjaOne already provides the most features. Still, including these two enhancements would elevate NinjaOne to a world-class level and set it several tiers above the competition.
What problems is the product solving and how is that benefiting you?
Automation truly makes a difference here. It has relieved me of many repetitive tasks that I previously handled manually, like patching, installing software, and managing user accounts. Additionally, it has significantly accelerated the onboarding process for new devices. What once took me six hours can now be completed in just thirty minutes.
NinjaOne: Unmatched IT Management, Just Missing Dark Mode (JOSE IS THE MAN!)
What do you like best about the product?
Omg... this is the hardest question because in ALL MY TIME as an IT professional, this is without question the best service I've ever utilized. The consolidation aspect is probably what I would have to say. Roping remote services, device management, policy management... list goes on. NinjaOne is AMAZING
What do you dislike about the product?
Not having dark mode built in is the only bugga boo for me, but that is me just trying to find something I dislike.
What problems is the product solving and how is that benefiting you?
Consolidation alone is the biggest impact to the company in regard to money and improving the workflow of the IT team.
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