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Reliable RMM with Great Improvements and Flexible Month-to-Month Pricing
What do you like best about the product?
NinjaOne is a very good RMM tool that does what an RMM should. It's reliable and the improvements they've made along the way are great. Their remote access tool is reliable and shareable with clients. Monthly minimums are low, and contracts and month-to-month instead of yearly.
What do you dislike about the product?
There is still a monthly minimum spend, and I wasn't too impressed with the ticketing system.
What problems is the product solving and how is that benefiting you?
The biggest thing I use NinjaOne for over other options is the ability to share my remote access with my clients. Sometimes a client needs remote access to their computers as well, and giving them access through the RMM tool is much more secure than RDP or a VPN.
NinjaOne - a product that works but keeps improving
What do you like best about the product?
The dashboard and other common interfaces for the techs are laid out very intuitively. It allows the techs to see an issue at a glance. The team at NinjaOne is very responsive to feedback and has been continuously improving the product.
What do you dislike about the product?
There are little gotchas such as not as granular of permissions for user accounts. Also the backup interface seems very bolted onto the main product.
What problems is the product solving and how is that benefiting you?
It is our main tool to manage client devices. We strive to automate as much as possible to prevent outages and issues for our clients but when the inevitable problem occurs the client can either put in a ticket via the system tray icon or call us and we can quickly and easily remote onto their system and resolve the issue. Ninja has thresholds configured to create tickets and in some cases to notify a tech if a threshold was exceeded. It is integrated with our PSA to provide the techs rich detail when creating the ticket.
Love working with Ninja
What do you like best about the product?
I use a lot of the reporting features. I enjoy how easy it is to get the information I need in a simple, easy to read report that I can also use in client meetings. Our customer support over the years has been wonderful as well. It is nice to have real people to speak to when we are having a problem.
What do you dislike about the product?
The one issue lately I have been fighting with is the Warranty line for the devices. When I am renewing server warranties with Dell for example, the dates in Ninja don't update unless I hit the refresh button next to the end date. If I forget to do this and I run a new report looking for expired server warranties I get bad information.
What problems is the product solving and how is that benefiting you?
Using Ninja gives us access to our clients devices all in one space. It is a time saver! The remote tool helps my technicians serve our clients in an efficient manner.
Clear dashboard & strong automation – NinjaOne makes IT daily work easier
What do you like best about the product?
That all devices (clients, servers, mobile devices) can be managed clearly in a dashboard. You can immediately see the device status and quickly recognize when devices are missing or have problems. The extensive automation functions (e.g., for updates, scripts, maintenance, and monitoring) are particularly helpful, as they take over repetitive tasks and thus save a lot of time. Overall, NinjaOne significantly eases the IT daily routine, increases transparency, and ensures more efficient, proactive administration.
What do you dislike about the product?
Partially, the filter and search functions could be a bit more flexible and finely adjustable to evaluate large inventories even faster. Additionally, the multitude of functions requires some initial familiarization time before one can optimally utilize all possibilities.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of confusing device management and manual maintenance. Through the central dashboard, automated monitoring, and recurring tasks, issues can be detected early and many tasks can be automated. This saves time, reduces errors, and ensures a more stable IT environment.
Centralized device management with a clear overview of users, IPs, and device information
What do you like best about the product?
Centralized management of all devices. One gets a good overview of the logged-in users, the IP address, as well as general information about the respective device.
What do you dislike about the product?
The "File Browser" could be better, for example, allowing entire folders to be downloaded. The administration of automations could be more granular.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me a lot in quickly finding the right PC and connecting to it remotely when I need to access a customer's PC to provide support.
NinjaOne: Easy Endpoint Management from a Single Dashboard
What do you like best about the product?
NinjaOne provides easy to use platform for managing endpoints from a single dashboard. It simplifies patch management, remote access, monitoring, and alerting which helps reduce manual work and speeds up issue resolution.
What do you dislike about the product?
NinjaOne is easy to use, but some advanced features take extra setup. Reporting and dashboards are limited.
What problems is the product solving and how is that benefiting you?
It solves the problem of managing and monitoring multiple endpoints from one place. It helps us keep systems updated, detect issue early, and access devices remotely, which saves time, and reduces manual work.
Everything in one solution: device management, scripts, and automations from a single source
What do you like best about the product?
The biggest advantages for me personally are that I no longer have to use many different and often incomplete solutions (GPO, startup scripts, device management software, etc.) to not only manage the devices but also to control them relatively individually with scripts, automations, etc. Everything is in one solution, and you don't have to work in 10 different tools simultaneously.
What do you dislike about the product?
As far as I have seen, there is no support for Proxmox. Here we have set up a server. That's a bit unfortunate and maybe it can still be integrated.
What might also be quite nice would be the possibility not only to leave notes on individual devices but also to have a kind of own info box for the device, which is immediately displayed under the overview. Often there are "very individually configured PCs", for example in a workshop or on machines, where you could then directly store all the special configuration information in NinjaOne, so that it immediately catches your eye.
What might also be quite nice would be the possibility not only to leave notes on individual devices but also to have a kind of own info box for the device, which is immediately displayed under the overview. Often there are "very individually configured PCs", for example in a workshop or on machines, where you could then directly store all the special configuration information in NinjaOne, so that it immediately catches your eye.
What problems is the product solving and how is that benefiting you?
Before using NinjaOne, software rollouts, especially for software not designed for easy distribution, were executed manually on all clients or had to be started by each user themselves, resulting in many reports of failed updates.
Since solutions can be found for most software updates, even if not intended by the manufacturer, using PowerShell/Batch to perform them silently, distribution to all clients is now very easy with NinjaOne, once a working script has been created. Additionally, thanks to automation, there is no need to attempt updating all clients at the same time, allowing for more targeted control.
This has significantly reduced installation and support times, especially for more urgent updates.
Since solutions can be found for most software updates, even if not intended by the manufacturer, using PowerShell/Batch to perform them silently, distribution to all clients is now very easy with NinjaOne, once a working script has been created. Additionally, thanks to automation, there is no need to attempt updating all clients at the same time, allowing for more targeted control.
This has significantly reduced installation and support times, especially for more urgent updates.
Practical RMM solution with clear strengths!
What do you like best about the product?
NinjaOne offers a central portal that significantly simplifies the management of all customers and devices, reduces complexity, and saves working time. Tasks such as patch management, software updates, and system monitoring can be automated, thereby reducing manual effort and minimizing potential sources of error. By bundling all functions into one dashboard, our technicians receive a clearly structured overview of endpoints, infrastructure, and support resources, which noticeably eases the workday.
Onboarding new customers is uncomplicated and requires little effort thanks to the agent-based installation. NinjaOne's customer support also responds reliably and provides timely assistance with questions or problems.
Particularly helpful in daily operations are the integrated remote tools like Ninja Remote as well as PowerShell and CMD connections in the background, which our technicians regularly use to efficiently handle customer issues.
Onboarding new customers is uncomplicated and requires little effort thanks to the agent-based installation. NinjaOne's customer support also responds reliably and provides timely assistance with questions or problems.
Particularly helpful in daily operations are the integrated remote tools like Ninja Remote as well as PowerShell and CMD connections in the background, which our technicians regularly use to efficiently handle customer issues.
What do you dislike about the product?
Currently, it is not optimal that the new Winget patching in NinjaOne is still quite error-prone and therefore does not always work reliably. Additionally, managing policies with inheritance is not particularly clear with a large number of customers, making it overall harder to understand. Devices with issues that are offline remain marked with an alarm on the dashboard.
What problems is the product solving and how is that benefiting you?
By using NinjaOne, we were able to replace our previous isolated solutions for each customer and significantly unify management. This gives us a complete overview of all customer environments and allows us to analyze technical problems much faster, more precisely, and more efficiently.
NinjaOne helps us with the following challenges, among others: centralized device management for Windows and servers on a single platform, automated patch management as well as regular maintenance tasks, and fast, integrated remote access without the need to provide additional tools.
NinjaOne helps us with the following challenges, among others: centralized device management for Windows and servers on a single platform, automated patch management as well as regular maintenance tasks, and fast, integrated remote access without the need to provide additional tools.
Automation-Driven Remote Support That Scales Effortlessly
What do you like best about the product?
Automation & efficiency: Routine tasks like patching, scripting, and alerts can be automated, saving time and reducing human error.
Remote support: Quick access to troubleshoot endpoints remotely is a huge productivity booster, especially for distributed teams.
Scalability: It works well whether you’re managing a small office or hundreds of endpoints across locations.
Remote support: Quick access to troubleshoot endpoints remotely is a huge productivity booster, especially for distributed teams.
Scalability: It works well whether you’re managing a small office or hundreds of endpoints across locations.
What do you dislike about the product?
Learning curve for advanced features: Basic use is intuitive, but leveraging all the automation and scripting features might take some time for new users.
Occasional performance lags: In very large environments, the dashboard or certain actions can sometimes feel slightly slower.
Occasional performance lags: In very large environments, the dashboard or certain actions can sometimes feel slightly slower.
What problems is the product solving and how is that benefiting you?
Improved security and compliance: Automated patching ensures devices stay up-to-date.
Better decision-making: Centralized visibility helps prioritize critical issues and plan upgrades.
Enhanced efficiency: Overall, IT operations run smoother with fewer disruptions.
Better decision-making: Centralized visibility helps prioritize critical issues and plan upgrades.
Enhanced efficiency: Overall, IT operations run smoother with fewer disruptions.
Cohesive Single Pane of Glass with Fast Remote Access and Practical Automation
What do you like best about the product?
Single pane of glass that actually works: devices, alerts, patching, and remote tools all feel cohesive.
Fast, reliable remote access: it just connects, which matters more than flashy features.
Automation that’s practical: policies and scripting save real time, not just check a box.
Great support and rapid improvements: they listen and ship updates that make sense for MSPs/IT teams.
Fast, reliable remote access: it just connects, which matters more than flashy features.
Automation that’s practical: policies and scripting save real time, not just check a box.
Great support and rapid improvements: they listen and ship updates that make sense for MSPs/IT teams.
What do you dislike about the product?
Reporting can feel limited: it’s clean, but sometimes not customizable or detailed enough for exec-level or compliance reporting.
Advanced automation has a learning curve: basic stuff is easy, but more complex workflows can require extra scripting and trial-and-error.
Some features aren’t as deep as best-of-breed tools: things like ticketing, MDM, or third-party integrations may not fully replace specialized platforms.
UI trade-offs: the simplicity is great, but it can mean extra clicks or less granular control in certain areas.
Advanced automation has a learning curve: basic stuff is easy, but more complex workflows can require extra scripting and trial-and-error.
Some features aren’t as deep as best-of-breed tools: things like ticketing, MDM, or third-party integrations may not fully replace specialized platforms.
UI trade-offs: the simplicity is great, but it can mean extra clicks or less granular control in certain areas.
What problems is the product solving and how is that benefiting you?
Saves time — routine tasks that used to take hours can run automatically.
Reduces risk — fewer unpatched systems and faster resolution of issues.
Simplifies workflows — one platform instead of stitching together separate tools.
Improves user satisfaction — quicker response times and fewer disruptions.
Reduces risk — fewer unpatched systems and faster resolution of issues.
Simplifies workflows — one platform instead of stitching together separate tools.
Improves user satisfaction — quicker response times and fewer disruptions.
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