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Service delivery manager
What do you like best about the product?
patching , remote control for users is pretty accurate
What do you dislike about the product?
the ticket system too basic , need more options
What problems is the product solving and how is that benefiting you?
the patching and software deployment are more easy everything in the same place , unique tool to use
Easy Patching and Fast Installs, Excellent Support
What do you like best about the product?
Easy of use for patching, apps install quickly to the host, account manager support has been helpful
What do you dislike about the product?
I wish there was more built in Windows setting configurations that we can push
What problems is the product solving and how is that benefiting you?
Controlling software and OS patch management has been easier with NinjaOne. UI is also easy to navigate.
Effortless Automation and Reliable Notifications
What do you like best about the product?
That i can set things up and it does it all. And will notifiy me when an issue is there.
What do you dislike about the product?
At this time, I have not found anything.
What problems is the product solving and how is that benefiting you?
IT allows me to not have to check to see if updates and task's are being done. I can focus on other issues that come up.
Simple, Reliable, and Effortless to Use
What do you like best about the product?
The UI is easy to navigate. It's reliable. It's simple. it's easy to deploy and does what we need it to do.
What do you dislike about the product?
I don't have any complaints at this time.
What problems is the product solving and how is that benefiting you?
Endpoint management and remote assistance
Effortless Workstation Control, But Needs Better Remote Desktop Access
What do you like best about the product?
The ease of use. The main thing I use NinjaOne for is workstation control and update pushes. It helps me keep an eye on all of the clients and servers. The implementation was simple, and the customer support was very responsive when I needed assistance. It integrated very well with our existing network software. I use the software all day and love that it doesn't ask me to log back in if it sits idle.
What do you dislike about the product?
I would love to have the ability to address issues with windows updates in background mode.
What problems is the product solving and how is that benefiting you?
For sure accessing client workstations and keeping the clients up to date on windows patching and system updates.
Feature-Rich and User-Friendly RMM, Just Missing ARM Support
What do you like best about the product?
Ninja does everything you would need from an RMM for the most part, and its easier to use than most and priced well. The best thing about Ninja, though, is the support; best support of any company I have ever worked with.
What do you dislike about the product?
The only think I would want different is ARM support so we could use RasberryPi computers. And now that there are more ARM Windows machines its going to start becoming more of an issue.
What problems is the product solving and how is that benefiting you?
General tracking, remote connections, patch management, anti-virus, a few backups, etc. Works great for all the random little things we need, pushing a software for a specific customer, etc.
Effortless System Management with Quick Insights, Minor Reporting Hiccups
What do you like best about the product?
Easily deploy to and manage every system in the company no matter where they are. Quick insights to system health, patching, software versionings and activity patterns. Solid support.
What do you dislike about the product?
The occasional snagged system that takes some rework/reinstall to get reporting to Ninja again.
What problems is the product solving and how is that benefiting you?
Tracking company inventory, low/no use assets that no one bothered to return.
Easy to Use, Feature-Rich Platform with Room for Ticketing Improvements
What do you like best about the product?
NinjaOne is very easy to use, and contains various modules that are extremely useful for small teams. Implementation takes no time at all. Support is friendly and helpful, and their documentation is top notch. Automations, device management, remote control, ticketing, etc are all very easy to use and have robust feature sets.
What do you dislike about the product?
I sometimes compare NinjaOne to a restaurant with a huge menu, everything is not going to be the best ever. That being said, their ticketing could use some refinement. It would be nice to be able to raise incidents and truly merge tickets. They keep getting better with every release, so I have no doubt this will improve as well.
What problems is the product solving and how is that benefiting you?
NinjaOne is our all in one backup, ticketing, patching, MDM tool. One invoice for everything is super nice, and the price point is fair.
Easy as 1, 2, 3 Ticket is done. Join NinjaOne.
What do you like best about the product?
What i like best is all the features that are available from the remote desktop and being able to log in wherever, to the ticketing system that we use for our organization. It is also easy to use. Thankfully we haven't needed to contact customer support for major issues. We have been able to figure out things on our own. That's how easy it is to use ninja one and figure it out.
What do you dislike about the product?
Its hard to dislike something but one thing i do dislike is not being able to convert my friends in other organizations to join ninjaone.
What problems is the product solving and how is that benefiting you?
Our ticketing system. We have migrated from and old and out dated system to NinjaOne and it has worked flawlessly.
Powerful Reporting & Remote Control, But Lacks Android MDM Support
What do you like best about the product?
Being able to run reports on all the different combinations of data and software is invaluable to manage a company of PC assets. The remote control part has also been our number 1 favorite thing in Ninja and it's used daily to help support users.
What do you dislike about the product?
The MDM product does not really support Android so that you can lock down a device to not get company email like Microsoft Intune does.
What problems is the product solving and how is that benefiting you?
With normal tools like RDP you can not get to the administrator prompts when the user does not have local admin rights, Ninja remote allow us to see all the popup prompts regardless of what security level they are.
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