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Robust Support and Features
What do you like best about the product?
NinjaOne is invaluable for the support desk as they offer robust solutions for patching, backups, remote customer support, and automation. We have been using it for more than a year and have witnessed as their products continue to be developed and receive new features.
What do you dislike about the product?
NinjaOne automations are not always %100 reliable when scripted in PowerShell and it can be difficult to troubleshoot why they are failing.
What problems is the product solving and how is that benefiting you?
NinjaOne has made it easy to implement asset and patch management while also offering ticketing and remote support all in one tool. We are able to simplify our product stack for common IT support tasks. This makes it easy to invest into and refine our processes.
NinjaOne is a lifesaver for solo IT departments.
What do you like best about the product?
NinjaOne is a lifesaver as a 1-person IT department. Without it, I'd lose hours each week chasing down patches and remediations. Ticketing, backups, automation, patching, and remote support all in one and great documentation.
What do you dislike about the product?
Not much to dislike, but would like to see more features for Linux and macOS endpoints.
What problems is the product solving and how is that benefiting you?
Remote support, OS and 3rd party patching, automated remediations, app installs and ticketing.
NinjaOne Simplifies IT Management, Minor Patch Hiccups Handled Well
What do you like best about the product?
NinjaOne is an excellent platform — easy to use, simple to install, and packed with powerful features. The interface is intuitive, making daily use effortless. Implementation was straightforward, and the customer support team has been responsive and helpful whenever needed. It integrates smoothly with our systems and has become an essential tool in our everyday operations.
What do you dislike about the product?
At times, patch installations can be a bit tricky, though this may be due to Microsoft-related factors rather than NinjaOne itself. Overall, the platform handles most updates smoothly, and the team continues to improve performance over time.
What problems is the product solving and how is that benefiting you?
patching
Remote Script Execution Shines, But Device Status Updates Need Improvement
What do you like best about the product?
What I appreciate most is the ability to run scripts remotely and silently. This feature has completely transformed our IT workflow, enabling us to set up scripts and devices without needing to ask employees or ourselves to travel for in-person installations or to remote in and disrupt their work. It's a fantastic yet straightforward capability that many products offer, but I find Ninja's implementation to be particularly well-designed and user-friendly.
What do you dislike about the product?
I find that the agent is slow to update device status, which makes the updating process frustrating. For example, it will try to update a device that has already powered off because it still thinks the device is online, even though it has actually been offline for more than five minutes. The opposite also happens: sometimes I have a device that I know is online, but I can't work with it because it isn't detected as being up.
What problems is the product solving and how is that benefiting you?
NinjaOne makes my IT work a lot easier. Remote access lets me fix problems fast without being on site. Software deployment and remote scripting save time by letting me push updates or run tasks on many devices at once. The ticket system keeps everything organized, and policy-based automation handles routine fixes automatically. Reporting helps me keep the bosses happy. Overall it saves time, keeps things running smoothly, and makes my job simpler.
Excellent Machine Insights, Works Flawlessly
What do you like best about the product?
information provided about the machine is excellent
What do you dislike about the product?
can't think of any. it works quite well!
What problems is the product solving and how is that benefiting you?
remote management
Seamless Integration and Top-Notch RMM Agent
What do you like best about the product?
I really enjoy the UI and platform. Being able to run a multitude of processes is very handy, the patch management is easy to setup and utilize. The RMM agent is one of the best I have used so far. When we made the jump over to Ninja the integration was extremely easy to implement with our systems.
What do you dislike about the product?
I cannot think of anything at the moment that I dislike about this platform.
What problems is the product solving and how is that benefiting you?
Ninja solved our remote management and patch management issues that we previously had. It allows us to better service our end users and devices. It is nice when you have a solution that incorporates many useful features.
Strong Platform with Room to Grow in Automation and MDM
What do you like best about the product?
NinjaOne has been a solid RMM platform for my consulting work. It’s lightweight, cloud-based, and easy to deploy across diverse client environments. I like how quickly it integrates with Windows systems, automates repetitive tasks through scripting, and provides reliable remote access without heavy infrastructure. The centralized dashboard gives clear visibility into device health and performance, and its multi-tenant design fits perfectly for managing multiple small business clients. Overall, it’s a low-maintenance, efficient tool that simplifies endpoint management and saves serious time.
What do you dislike about the product?
NinjaOne has been great overall, but I’d like to see stronger mobile support and more automation capabilities. The biggest gap for me has been the limited Android MDM functionality — I’d love to be able to deploy apps, certificates, and settings to mobile devices the same way I can with Windows. I’m also continuing to push more automation into my workflows, so having deeper trigger-based or conditional automation options would make it even more powerful.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me streamline IT management across multiple small business clients by centralizing monitoring, patching, and remote access in one platform. It saves me time by automating routine maintenance, allowing me to push scripts or updates without needing to remote into each device. Having a single dashboard for alerts, performance, and health checks makes it easier to stay proactive instead of reactive. Overall, it’s reduced my workload, improved response times, and made supporting clients far more efficient and consistent.
Great Resource Library and UI - Great features for technicians and endpoint management.
What do you like best about the product?
NinjaOne has a very expansive resource library with the Dojo and a lot of how-to videos that make it easy to follow.
Reaching out to support was easy and finding someone to guide you to a more technical resource happened quickly.
Easy to implement, once you get everything started.
Integrates seamlessly with our environment and will be used frequently.
From a technician standpoint - very straight forward and a lot of features that will make everyday a lot easier.
Reaching out to support was easy and finding someone to guide you to a more technical resource happened quickly.
Easy to implement, once you get everything started.
Integrates seamlessly with our environment and will be used frequently.
From a technician standpoint - very straight forward and a lot of features that will make everyday a lot easier.
What do you dislike about the product?
It's difficult to know exactly where to begin.
What problems is the product solving and how is that benefiting you?
Our current endpoint management tool did not have the have all the features needed to use it beyond the bare basics. NinjaOne already has a ton more useful features and integrated applications that allow it to be a one-stop shop for our employees and technicians. NinjaOne also has a pretty robust desktop application that can grow as we add features. Customizable and easy to solve more advanced problems, remotely.
NinjaOne is easy
What do you like best about the product?
NinjaOne RMM is the easiest software to use. It was extremely easy to implement, train and integrate with Intune allowing us to automate our tasks and day to day. The backend scripting allow us to have less interruptions to our users experience when remoting in.
What do you dislike about the product?
It would've been good to have some more integrations such as Integrations with ITGlue, and ServiceNow
What problems is the product solving and how is that benefiting you?
Its allowing us to remote into devices that may be out of reach physically as alot of our users are remote across Manitoba
Reliable and Versatile Tool, works well for our purposes.
What do you like best about the product?
This tool functions smoothly, requiring no unnecessary adjustments or causing any frustration. I find it to be reliable, versatile, and genuinely helpful. Implementation was quick and simple. We have not had reason to use customer support much, but they have been helpful on the couple of issues we have had over the last 18 months. We use NinjaOne all day, every day. The integration to Crowdstrike has worked well.
What do you dislike about the product?
I think the knowledge base could use a little refinement.
What problems is the product solving and how is that benefiting you?
We use it for patch management, backup, and to provide support to our users.
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